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Kirtland Community College Library HF 5415.5 .E39 2016 30775305516784 General Collection Available -

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  • ISBN: 9781137489708 (alk. paper)
  • ISBN: 1137489707 (alk. paper)
  • Physical Description: print
    x, 203 pages : 24 cm
  • Publisher: Houndmills, Basingstoke, Hampshire : Palgrave Macmillan, [2016]

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General Note:
Includes index.
Bibliography, etc. Note:
Includes bibliographical references (pages ... Read More
Formatted Contents Note:
Hello: the first important thing -- I notice = I ... Read More
Subject: Customer relations

Syndetic Solutions - Table of Contents for ISBN Number 9781137489708
Hello! : And Every Little Thing That Matters
Hello! : And Every Little Thing That Matters
by Edwards, Kate
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Table of Contents

Hello! : And Every Little Thing That Matters

SectionSection DescriptionPage Number
Acknowledgmentsp. vii
Introductionp. ix
Chapter 1Hello: The First Important Thingp. 1
Chapter 2I Notice = I Carep. 13
Chapter 3The Power of Chairs, Doors, and Stairsp. 25
Chapter 4Please Holdp. 39
Chapter 5Say What?p. 53
Chapter 6There Is No Such Thing as Medium Rarep. 67
Chapter 7A Little Decencyp. 79
Chapter 8From Dust to Mistrustp. 91
Chapter 9What Brings Regulars Backp. 103
Chapter 10When Things Go Wrongp. 115
Chapter 11The Old-Fashioned Touchp. 129
Chapter 12Don't Scratch That Itchp. 143
Chapter 13The Blueprintp. 157
Chapter 14Every Time I Say Good-Byep. 171
Chapter 15The Manager of Small Thingsp. 183
Notesp. 195
Indexp. 199
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