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  • 1 of 1 copy available at Kirtland Community College.

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Location Call Number / Copy Notes Barcode Shelving Location Status Due Date
Kirtland Community College Library HF 5415.5 .E39 2016 30775305516784 General Collection Available -

Record details

  • ISBN: 9781137489708 (alk. paper)
  • ISBN: 1137489707 (alk. paper)
  • Physical Description: print
    x, 203 pages : 24 cm
  • Publisher: Houndmills, Basingstoke, Hampshire : Palgrave Macmillan, [2016]

Content descriptions

General Note:
Includes index.
Bibliography, etc. Note: Includes bibliographical references (pages 195-198) and index.
Formatted Contents Note: Hello: the first important thing -- I notice = I care -- The power of chairs, doors, and stairs -- Please hold -- Say what? -- There is no such thing as medium rare -- A little decency -- From dust to mistrust -- What brings regulars back -- When things go wrong -- The old-fashioned touch -- Don't scratch that itch -- The blueprint -- Every time I say good-bye -- The manager of small things.
Subject: Customer relations
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