Book
Hello! : and every little thing that matters
Record details
- ISBN: 9781137489708 (alk. paper)
- ISBN: 1137489707 (alk. paper)
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Physical Description:
print
x, 203 pages : 24 cm - Publisher: Houndmills, Basingstoke, Hampshire : Palgrave Macmillan, [2016]
Content descriptions
| General Note: | Includes index. |
| Bibliography, etc. Note: | Includes bibliographical references (pages 195-198) and index. |
| Formatted Contents Note: | Hello: the first important thing -- I notice = I care -- The power of chairs, doors, and stairs -- Please hold -- Say what? -- There is no such thing as medium rare -- A little decency -- From dust to mistrust -- What brings regulars back -- When things go wrong -- The old-fashioned touch -- Don't scratch that itch -- The blueprint -- Every time I say good-bye -- The manager of small things. |
Search for related items by subject
| Subject: | Customer relations |
Available copies
- 1 of 1 copy available at Kirtland Community College.
Holds
- 0 current holds with 1 total copy.
| Location | Call Number / Copy Notes | Barcode | Shelving Location | Status | Due Date |
|---|---|---|---|---|---|
| Kirtland Community College Library | HF 5415.5 .E39 2016 | 30775305516784 | General Collection | Available | - |
Author Notes
Hello! : And Every Little Thing That Matters
Kate Edwards built her consulting business in 2007 and since then has worked with some of the biggest names in the hospitality industry, from Le Cirque in New York to The Viceroy in Anguilla, as well as restaurants at The Essex House and The Plaza Hotel. Her company has been hired to create service and training programs for non-hospitality businesses and provide coaching to owners, general managers, lawyers, and entrepreneurs on how to express and implement their service vision and lead their teams. Since 2008 Edwards has been an instructor at the Institute for Culinary Education, where she teaches restaurant management to students in the Culinary Management Diploma Program and in 2015 began teaching leadership classes at Journee in NYC. A contributing writer for both Culintro.com and Restaurant Hospitality Magazine, Edwards has also been quoted in magazines and blogs as varied as Haute Living, First For Women, Fast Casual, and In-Flight Insider. Edwards and her chef husband live in New York.
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