Book
Hello! : and every little thing that matters
Record details
- ISBN: 9781137489708 (alk. paper)
- ISBN: 1137489707 (alk. paper)
-
Physical Description:
print
x, 203 pages : 24 cm - Publisher: Houndmills, Basingstoke, Hampshire : Palgrave Macmillan, [2016]
Content descriptions
| General Note: | Includes index. |
| Bibliography, etc. Note: | Includes bibliographical references (pages 195-198) and index. |
| Formatted Contents Note: | Hello: the first important thing -- I notice = I care -- The power of chairs, doors, and stairs -- Please hold -- Say what? -- There is no such thing as medium rare -- A little decency -- From dust to mistrust -- What brings regulars back -- When things go wrong -- The old-fashioned touch -- Don't scratch that itch -- The blueprint -- Every time I say good-bye -- The manager of small things. |
Search for related items by subject
| Subject: | Customer relations |
Available copies
- 1 of 1 copy available at Kirtland Community College.
Holds
- 0 current holds with 1 total copy.
Show All Copies
| Location | Call Number / Copy Notes | Barcode | Shelving Location | Status | Due Date |
|---|---|---|---|---|---|
| Kirtland Community College Library | HF 5415.5 .E39 2016 | 30775305516784 | General Collection | Available | - |
Hello! : And Every Little Thing That Matters
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Table of Contents
Hello! : And Every Little Thing That Matters
| Section | Section Description | Page Number |
|---|---|---|
| Acknowledgments | p. vii | |
| Introduction | p. ix | |
| Chapter 1 | Hello: The First Important Thing | p. 1 |
| Chapter 2 | I Notice = I Care | p. 13 |
| Chapter 3 | The Power of Chairs, Doors, and Stairs | p. 25 |
| Chapter 4 | Please Hold | p. 39 |
| Chapter 5 | Say What? | p. 53 |
| Chapter 6 | There Is No Such Thing as Medium Rare | p. 67 |
| Chapter 7 | A Little Decency | p. 79 |
| Chapter 8 | From Dust to Mistrust | p. 91 |
| Chapter 9 | What Brings Regulars Back | p. 103 |
| Chapter 10 | When Things Go Wrong | p. 115 |
| Chapter 11 | The Old-Fashioned Touch | p. 129 |
| Chapter 12 | Don't Scratch That Itch | p. 143 |
| Chapter 13 | The Blueprint | p. 157 |
| Chapter 14 | Every Time I Say Good-Bye | p. 171 |
| Chapter 15 | The Manager of Small Things | p. 183 |
| Notes | p. 195 | |
| Index | p. 199 |
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