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Critical conversations in healthcare : scripts & techniques for effective interprofessional & patient communication Cover Image Book Book

Critical conversations in healthcare : scripts & techniques for effective interprofessional & patient communication

Clancy, Cheri 1972- (author.). Sigma Theta Tau International, (issuing body.).

Summary: Critical Conversations provides direction and solutions for deficits in healthcare that exist in verbal and non-verbal communication as well as scripting tool kits that can be applied in various situations and health care settings between nurses and colleagues and nurses and patients. Each chapter features dos and don'ts, reflective questions, and practical tools. Whether you are a new nurse at the bedside or the CNO of a major healthcare facility, this book will help you deal with gossip, harassment, and other tough topics; improve your ability to address workloads, management styles, and other tricky subjects with your managers; work with frustrated families, angry physicians, and disrespectful colleagues; overcome conversation traps that make you feel like you aren't getting your point across; improve the patient experience and effectively communicate with families. -- Provided by publisher.

Record details

  • ISBN: 9781945157905
  • ISBN: 1945157909
  • ISBN: 9781945157912
  • ISBN: 9781945157929
  • ISBN: 9781945157936
  • Physical Description: print
    xvii, 300 pages : illustrations ; 23 cm
  • Edition: Second edition.
  • Publisher: Indianapolis, IN : Sigma Theta Tau International Honor Society of Nursing, [2019]

Content descriptions

General Note:
Preceded by: Critical conversations : scripts & techniques for effective interprofessional & patient communication / Cheri Clancy. 2014.
Bibliography, etc. Note: Includes bibliographical references and index.
Formatted Contents Note: The importance of effective communication in healthcare -- Body language exposed -- The emotionally intelligent and emotionally competent nurse -- Mindful conversations -- Mind over matter -- Impromptu scripting, phrasing, and acronyms -- Interprofessional coaching conversations -- Improving patient experience -- Fostering a healthy workplace environment -- Organizational culture and behavior.

Search for related items by subject

Subject: Nurse and patient
Interprofessional relations
Communication in medicine
Nurse-Patient Relations
Communication
Interprofessional Relations

Available copies

  • 1 of 1 copy available at Kirtland Community College.

Holds

  • 0 current holds with 1 total copy.
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Location Call Number / Copy Notes Barcode Shelving Location Status Due Date
Kirtland Community College Library RT 82 .C75 2019 30775305567076 General Collection Available -
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Syndetic Solutions - Table of Contents for ISBN Number 9781945157905
Critical Conversations in Healthcare : Scripts and Techniques for Effective Interprofessional and Patient Communication
Critical Conversations in Healthcare : Scripts and Techniques for Effective Interprofessional and Patient Communication
by Clancy, Cheri; Sigma Theta Tau International Staff (Contribution by)
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Table of Contents

Critical Conversations in Healthcare : Scripts and Techniques for Effective Interprofessional and Patient Communication

SectionSection DescriptionPage Number
About the Authorp. ix
About the Contributing Authorp. x
Table of Scriptsp. xiv
Introductionp. xv
1The Importance of Effective Communication in Healthcarep. 1
    In the Driver's Seat: Finding Common Sense in Not-So-Common Conversationsp. 4
    Your Road Map: Guiding Principles for Effective Communicationp. 23
    The Drive Homep. 27
    Referencesp. 28
2Body Language Exposedp. 29
    In the Driver's Seat: Understanding and Interpreting Body Languagep. 31
    Your Road Map: Improving Body Language Messaging and Interpretationp. 53
    The Drive Homep. 61
    Referencesp. 61
3The Emotionally Intelligent And Emotionally Competent Nursep. 63
    In the Driver's Seat: Understanding Your Emotions and Your Intelligencep. 67
    Your Road Map: Improving Your El and ECp. 75
    The Drive Homep. 97
    Referencesp. 98
4Mindful Conversationsp. 101
    In the Driver's Seat: Be Mindful, Not Mind Fullp. 104
    Your Road Map: Communicating Mindfullyp. 110
    The Drive Homep. 113
    Referencesp. 114
5Mind Over Matterp. 115
    In the Driver's Seat:The Science Behind Communicationp. 118
    Your Road Map: Improving Your Mind to Improve Your Outcomesp. 122
    The Drive Homep. 128
    Referencesp. 129
6Impromptu Scripting, Phrasing, And Acronymsp. 131
    In the Driver's Seat Using Impromptu Scriptsp. 132
    Your Road Map: Acronyms and Emotional Intelligencep. 135
    The Drive Homep. 152
    Referencesp. 153
7Interprofessional Coaching Conversationsp. 155
    In the Driver's Seat: How to Discuss What Matters Mostp. 156
    Your Road Map Applying the BEST Approach in Coaching Conversationsp. 173
    The Drive Homep. 182
    Referencesp. 183
8Improving Patient Experiencep. 185
    In the Driver's Seat: Perception Is Realityp. 188
    Developing an Effective Patient Experience Strategyp. 189
    Your Road Map: Communicate, Communicate, Communicatep. 194
    The Drive Homep. 214
    Referencesp. 215
9Fostering A Healthy Workplace Environmentp. 217
    In the Driver's Seat: Embracing Changep. 219
    Your Road Map: Building an HWE Starts With Youp. 224
    The Drive Homep. 238
    Referencesp. 239
10Organizational Culture And Behaviorp. 241
    In the Driver's Seat: Defining Organizational Culture and Behaviorp. 241
    Your Road Map: Understanding Organizational Cultural and Behaviorsp. 245
    The Drive Homep. 259
    Referencesp. 260
Conclusionp. 261
    Referencesp. 265
Appendixes
A    On Social Mediap. 267
        The Pros of Social Mediap. 268
        The Cons of Social Mediap. 268
        Doing Your Due Diligencep. 270
        Referencesp. 271
8    Sample Rounding Templatep. 273
        Sample Transformational Rounding Templatep. 273
        Sample Rounding on Internal Departmentsp. 282
        Referencep. 287
C    Develop Your Own Aidet Worksheetp. 289
        Indexp. 293
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