Critical conversations in healthcare : scripts & techniques for effective interprofessional & patient communication
Record details
- ISBN: 9781945157905
- ISBN: 1945157909
- ISBN: 9781945157912
- ISBN: 9781945157929
- ISBN: 9781945157936
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Physical Description:
print
xvii, 300 pages : illustrations ; 23 cm - Edition: Second edition.
- Publisher: Indianapolis, IN : Sigma Theta Tau International Honor Society of Nursing, [2019]
Content descriptions
General Note: | Preceded by: Critical conversations : scripts & techniques for effective interprofessional & patient communication / Cheri Clancy. 2014. |
Bibliography, etc. Note: | Includes bibliographical references and index. |
Formatted Contents Note: | The importance of effective communication in healthcare -- Body language exposed -- The emotionally intelligent and emotionally competent nurse -- Mindful conversations -- Mind over matter -- Impromptu scripting, phrasing, and acronyms -- Interprofessional coaching conversations -- Improving patient experience -- Fostering a healthy workplace environment -- Organizational culture and behavior. |
Search for related items by subject
Subject: | Nurse and patient Interprofessional relations Communication in medicine Nurse-Patient Relations Communication Interprofessional Relations |
Available copies
- 1 of 1 copy available at Kirtland Community College.
Holds
- 0 current holds with 1 total copy.
Show Only Available Copies
Location | Call Number / Copy Notes | Barcode | Shelving Location | Status | Due Date |
---|---|---|---|---|---|
Kirtland Community College Library | RT 82 .C75 2019 | 30775305567076 | General Collection | Available | - |
Critical Conversations in Healthcare : Scripts and Techniques for Effective Interprofessional and Patient Communication
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Summary
Critical Conversations in Healthcare : Scripts and Techniques for Effective Interprofessional and Patient Communication
Critical Conversations in Healthcare, Second Edition, provides scripts and scenarios to facilitate better, more effective communication in healthcare settings. Chapters feature do's and don'ts, reflective questions, and practical tools to help you improve your on-the-job interactions. Whether you are a new nurse at the bedside or the CEO of a major healthcare facility, this fully revised second edition will show you how to: New: Communicate mindfully, New: Interpret body language, New: Develop a growth mind-set, Work with frustrated families, angry physicians, and uncooperative colleagues, Deal with gossip, harassment, and other tough topics, Successfully address workloads, management styles, and other tricky subjects, Improve the patient experience, Overcome conversation traps Book jacket.