Book
Uplifting service : the proven path to delighting your customers, colleagues, and everyone else you meet
Record details
- ISBN: 9780984762507
- ISBN: 0984762507
- ISBN: 9780984762552
- ISBN: 0984762558
-
Physical Description:
print
xxv, 318 pages : illustrations ; 23 cm - Publisher: [New York, NY] : Evolve Publishing, ©2012.
Content descriptions
| General Note: | Includes index. |
| Formatted Contents Note: | Preface: A personal path to service -- Introduction: The problem with service today -- Why? -- Lead -- Build -- Learn -- Drive. |
Search for related items by subject
| Subject: | Customer relations Customer services Interpersonal relations Consumer satisfaction |
Available copies
- 1 of 1 copy available at Kirtland Community College.
Holds
- 0 current holds with 1 total copy.
Show Only Available Copies
| Location | Call Number / Copy Notes | Barcode | Shelving Location | Status | Due Date |
|---|---|---|---|---|---|
| Kirtland Community College Library | HF 5415.5 .K38 2012 | 30775305511678 | General Collection | Available | - |
| LDR | 02090cam a2200493Ia 4500 | ||
|---|---|---|---|
| 001 | 44568 | ||
| 003 | KCCL | ||
| 005 | 20160802185848.0 | ||
| 008 | 120322t20122012nyua 001 0 eng d | ||
| 035 | . | ‡a(OCoLC)ocn781679860 | |
| 040 | . | ‡aBTCTA ‡beng ‡cBTCTA ‡dBDX ‡dORX ‡dTZF ‡dIJ5 ‡dILC ‡dCDX ‡dYDXCP ‡dOCLCF ‡dHBS ‡dOCLCQ ‡dET8 | |
| 019 | . | ‡a808865363 | |
| 020 | . | ‡a9780984762507 ‡q(hardcover) | |
| 020 | . | ‡a0984762507 ‡q(hardcover) | |
| 020 | . | ‡a9780984762552 ‡q(paperback) | |
| 020 | . | ‡a0984762558 ‡q(paperback) | |
| 029 | 1 | . | ‡aAU@ ‡b000050205078 |
| 029 | 1 | . | ‡aAU@ ‡b000049904809 |
| 035 | . | ‡a(OCoLC)781679860 ‡z(OCoLC)808865363 | |
| 050 | 4. | ‡aHF5415.5 ‡b.K3865 2012 | |
| 082 | 0 | 4. | ‡a658.8/12 ‡223 |
| 049 | . | ‡aET8A ‡c1 | |
| 100 | 1 | . | ‡aKaufman, Ron. |
| 245 | 1 | 0. | ‡aUplifting service : ‡bthe proven path to delighting your customers, colleagues, and everyone else you meet / ‡cRon Kaufman. |
| 260 | . | ‡a[New York, NY] : ‡bEvolve Publishing, ‡c©2012. | |
| 300 | . | ‡axxv, 318 pages : ‡billustrations ; ‡c23 cm | |
| 336 | . | ‡atext ‡btxt ‡2rdacontent | |
| 337 | . | ‡aunmediated ‡bn ‡2rdamedia | |
| 338 | . | ‡avolume ‡bnc ‡2rdacarrier | |
| 500 | . | ‡aIncludes index. | |
| 520 | . | ‡aKaufman takes you on a journey into the new world of service. Learn how the world's leading companies have changed the game, and how you can successfully follow this path to an uplifting service transformation. | |
| 505 | 0 | . | ‡aPreface: A personal path to service -- Introduction: The problem with service today -- Why? -- Lead -- Build -- Learn -- Drive. |
| 650 | 0. | ‡aCustomer relations. | |
| 650 | 0. | ‡aCustomer services. | |
| 650 | 0. | ‡aInterpersonal relations. | |
| 650 | 0. | ‡aConsumer satisfaction. | |
| 938 | . | ‡aBrodart ‡bBROD ‡n105513997 | |
| 938 | . | ‡aBaker and Taylor ‡bBTCP ‡nBK0011543396 | |
| 938 | . | ‡aCoutts Information Services ‡bCOUT ‡n22579591 | |
| 938 | . | ‡aYBP Library Services ‡bYANK ‡n9009024 | |
| 994 | . | ‡aC0 ‡bET8 | |
| 905 | . | ‡u150792 | |
| 901 | . | ‡aocn781679860 ‡bOCoLC ‡c44568 ‡tbiblio ‡soclc | |