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Uplifting service : the proven path to delighting your customers, colleagues, and everyone else you meet

Kaufman, Ron. (Author).

Available copies

  • 1 of 1 copy available at Kirtland Community College.

Current holds

0 current holds with 1 total copy.

Location Call Number / Copy Notes Barcode Shelving Location Status Due Date
Kirtland Community College Library HF 5415.5 .K38 2012 30775305511678 General Collection Available -

Record details

  • ISBN: 9780984762507
  • ISBN: 0984762507
  • ISBN: 9780984762552
  • ISBN: 0984762558
  • Physical Description: print
    xxv, 318 pages : illustrations ; 23 cm
  • Publisher: [New York, NY] : Evolve Publishing, ©2012.

Content descriptions

General Note:
Includes index.
Formatted Contents Note: Preface: A personal path to service -- Introduction: The problem with service today -- Why? -- Lead -- Build -- Learn -- Drive.
Summary, etc.: Kaufman takes you on a journey into the new world of service. Learn how the world's leading companies have changed the game, and how you can successfully follow this path to an uplifting service transformation.
Subject: Customer relations
Customer services
Interpersonal relations
Consumer satisfaction
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