Book
Treating people well : the extraordinary power of civility at work and in life / Lea Berman and Jeremy Bernard ; foreword by Laura Bush.
"A guide to personal and professional empowerment through civility and social skills, written by two White House Social Secretaries who offer an important fundamental message-- everyone is important and everyone deserves to be treated well."-- Provided by Publisher.
Record details
- ISBN: 9781501157981
- ISBN: 1501157981
- ISBN: 9781501157998
- ISBN: 150115799X
- Physical Description: xxiv, 226 pages, 8 unnumbered pages of plates : color illustrations ; 24 cm
- Edition: First Scribner hardcover edition.
- Publisher: New York : Scribner, 2018.
- Copyright: ©2018
Content descriptions
| Bibliography, etc. Note: | Includes bibliographical references (pages 223-226). |
| Formatted Contents Note: | Begin with confidence -- Humor and charm, the great equalizers -- The quiet power of consistency -- Listen first, talk later -- Radiate calm -- Handle conflict diplomatically -- Honesty is the best policy (except when it isn't) -- The gift of loyalty -- Own your mistakes -- Keep smiling, and other ways to deal with difficult people -- Virtual manners -- Details matter. |
Search for related items by subject
| Subject: | Etiquette. Conduct of life. Respect for persons. |
| Genre: | Anecdotes. |
Available copies
- 1 of 1 copy available at Kirtland Community College.
Holds
- 0 current holds with 1 total copy.
Show Only Available Copies
| Location | Call Number / Copy Notes | Barcode | Shelving Location | Status | Due Date |
|---|---|---|---|---|---|
| Kirtland Community College Library | BJ 1853 .B47 2018 | 30775305536295 | General Collection | Available | - |
Treating People Well : The Extraordinary Power of Civility at Work and in Life
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Table of Contents
Treating People Well : The Extraordinary Power of Civility at Work and in Life
| Section | Section Description | Page Number |
|---|---|---|
| Foreword Laura Bush | p. ix | |
| Introduction | p. xi | |
| 1 | Begin with Confidence | p. 1 |
| 2 | Humor and Charm, the Great Equalizers | p. 23 |
| 3 | The Quiet Strength of Consistency | p. 51 |
| 4 | Listen First, Talk Later | p. 73 |
| 5 | Radiate Calm | p. 89 |
| 6 | Handle Conflict Diplomatically | p. 109 |
| 7 | Honesty Is the Best Policy (Except When It Isn't) | p. 123 |
| 8 | The Gift of Loyalty | p. 137 |
| 9 | Own Your Mistakes | p. 151 |
| 10 | Keep Smiling, and Other Ways to Deal with Difficult People | p. 167 |
| 11 | Virtual Manners | p. 181 |
| 12 | Details Matter | p. 197 |
| Conclusion | p. 215 | |
| Acknowledgments | p. 221 | |
| Notes | p. 223 |
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