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Yes! on demand : how to create winning, customized library service Cover Image Book Book

Yes! on demand : how to create winning, customized library service / Kathy L. Middleton ; forword by Rivkah Sass.

Middleton, Kathy L. (Author). Sass, Rivkah, (writer of foreword.).

Record details

  • ISBN: 9781440848537
  • ISBN: 144084853X
  • Physical Description: xvii, 123 pages ; 24 cm
  • Publisher: Santa Barbara, California ; Libraries Unlimited, an imprint of ABC-CLIO, LLC, [2017]

Content descriptions

Bibliography, etc. Note:
Includes bibliographical references and index.
Formatted Contents Note:
Heroes on the front line -- Shift in thinking required -- Yes! on demand -- Business yes! models -- Eliminate no -- Personalize service -- Break and fix rules.

Search for related items by subject

Subject: Libraries > Customer services.
Public services (Libraries)
Library employees > In-service training.
Public libraries > United States > Administration.
Customer services > United States > Case studies.

Available copies

  • 1 of 1 copy available at Kirtland Community College.

Holds

  • 0 current holds with 1 total copy.
Show Only Available Copies
Location Call Number / Copy Notes Barcode Shelving Location Status Due Date
Kirtland Community College Library Z 711 .M53 2017 30775305522683 General Collection Available -

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