12 : the elements of great managing Cover Image

Book

12 : the elements of great managing / Rodd Wagner and James K. Harter.

Wagner, Rodd. (Author). Harter, James K. (Added Author).

Summary:

Combines the results of interviews with employees and managers from around the world with research in psychology, game theory, and other fields to explain how to apply an understanding of human nature to promote a company's success.

The Elements of Great Managing is the long-awaited sequel to the 1999 runaway bestseller First, Break All the Rules. Grounded in Gallup's 10 million employee and manager interviews spanning 114 countries, follows great ma nagers as they harness employee engagement to turn around a failing call center, save a struggling hotel, improve patient care in a hospital, maintain production through power outages, and successfully face a host of other challenges in settings around the world. Authors Rodd Wagner and James K. Harter weave the latest Gallup insights with recent discoveries in the f ields of neuroscience, game theory, psychology, sociology, and economics. Written for managers and employees of companies large and small, explains what every company needs to know about creating and sustaining employee engagement.

Record details

ISBN: 159562998X
ISBN: 9781595629982
Physical Description: xvii, 235 pages ; 24 cm
Edition: 1st ed.
Publisher: New York, NY : Gallup Press, 2006.

Content descriptions

Bibliography, etc. Note:

Includes bibliographical references (pages 205-227).

Formatted Contents Note:

Introduction: The value of employee engagement -- The first element: Knowing what's expected -- The second element: Materials and equipment -- The third element: The opportunity to do what I do best -- The fourth element: Recognition and praise -- The fifth element: Someone at work cares about me as a person -- The sixth element: Someone at work encourages my development -- The seventh element: My opinions seem to count -- The eighth element: A connection with the mission of the company -- The ninth element: Coworkers committed to doing quality work -- The tenth element: A best friend at work -- The eleventh element: Talking about progress -- The twelfth element: Opportunities to learn and grow -- An element unto itself: The problem of pay -- What great managers need -- A final note: The heart of great managing.