Book
Successful nurse communication : safe care, healthy workplaces, & rewarding careers / Beth Boynton.
Record details
- ISBN: 9780803639454
- ISBN: 0803639457
- Physical Description: xv, 224 pages : illustrations, portraits ; 23 cm
- Publisher: Philadelphia, PA : F.A. Davis Company, [2016]
- Copyright: ©2016
Content descriptions
| Bibliography, etc. Note: | Includes bibliographical references and index. |
| Formatted Contents Note: | pt. I. Developing successful nurse communication. 1. Communication and behavior : A vision of successful nurse communication ; A behavioral approach to communication ; Communication styles and types ; Models of communication ; Variables that affect communication -- 2. Emotional intelligence : Models of emotional intelligence ; Emotional intelligence in nursing -- 3. Respectful and effective listening : Why listening is vital ; Listening styles ; Stages of listening ; Becoming a respectful listener ; GRRRR: a model for great listening ; Receiving feedback -- 4. Assertiveness : Why assertiveness is vital ; SBAR model ; I-statements ; Providing feedback. pt. II. Why successful nurse communication is critical. 5. Patient safety : Defining patient safety ; A brief history of patient safety ; Primary organizations involved in patient safety ; Sentinel event statistics ; Root cause analysis ; Addressing sentinel events with communication -- 6. Patient experience : Therapeutic relationships ; Patient experience ; Motivational interviewing -- 7. Respectful workplaces : Types of abusive and disrespectful behavior ; Studying a pervasive problem ; Abusive and disrespectful behavior from patients ; Changing abusive behavior using respectful communication -- 8. Managing stress and strategies for self-care : Self-care ; The demands of nursing and stress ; Combating stress with self-care and communication. pt. III. Organizations and successful nurse communication. 9. Understanding organizational culture : The significance of organizational culture ; Types of organization cultures ; Explicit and implicit rules in organizational culture -- 10. Collaboration and team development : Healthcare teams ; Stages of team development ; Teambuilding strategies ; Hierarchy and teamwork -- 11. Complex adaptive systems : Complicated versus complex systems ; A paradigm shift to complexity science ; Understanding complex adaptive systems ; Major properties of complex adaptive systems ; The complexity of nursing work -- 12. Change agents, quality improvement, and the learning organization : Nurses as change agents ; Quality improvement ; The learning organization ; Culture change ; Honoring nurses of the present. pt. IV. Successful nurse communication in action. 13. Diversity, inclusion, and dignity : Diversity among healthcare consumers and within nursing ; Developing a positive attitude toward diversity ; Cultural competence ; Being open to diversity and creating a climate of inclusion ; Rankism and dignity -- 14. Health information technology and digital communication : Health information technology ; Digital communication -- 15. Preparing for leadership : Preparing nurse leaders ; Leadership competencies ; Leadership models in nursing ; Leadership styles ; Fundamentals of delegation ; Conflict management -- From theory to practice. |
Search for related items by subject
| Subject: | Communication in nursing. Nursing > Methods. Nurse and patient. Nursing > methods Communication Nurse-Patient Relations |
Available copies
- 1 of 1 copy available at Kirtland Community College.
Holds
- 0 current holds with 1 total copy.
Show Only Available Copies
| Location | Call Number / Copy Notes | Barcode | Shelving Location | Status | Due Date |
|---|---|---|---|---|---|
| Kirtland Community College Library | RT 23 .B69 2016 | 30775305509409 | General Collection | Available | - |
Successful Nurse Communication : Safe Care, Healthy Workplaces and Rewarding Careers
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Summary
Successful Nurse Communication : Safe Care, Healthy Workplaces and Rewarding Careers
Develop the skills and techniques you need to communicate effectively with patients, families, and colleagues while examining the critical role communication plays in assuring the safe and ethical practice of nursing. You'll explore all of the critical ways your ability to communicate successfully can positively impact not only nurse-client, nurse-family, and colleague-colleague relationships, but also your ability to make the work environment less stressful and to manage professional and personal challenges. Redeem the Plus Code inside new, printed texts to access your Davis Plus resources, including your Davis Digital Version, your complete text online as well as skill-building interactive exercises.
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