What is the most commonly performed procedure done by a doctor? The answer is surprisingly simple: interviewing patients. The medical interview has four major purposes: building rapport, collecting information, educating, and proposing possible treatments. Berger, an internal-medicine specialist at the Johns Hopkins Hospital, dissects the dynamics and studies the flow of doctor-patient encounters. He offers suggestions for effectively communicating with your doctor (even when you are nervous, embarrassed, and intimidated). Some of the most frequent emotions surfacing during a doctor's visit are fear, anger, sadness, and frustration. Yet good physicians can help patients plot a course through difficult times by expressing empathy and exercising emotional nimbleness. Berger writes, Healing depends on sensitive emotional navigation as much as objective truth. Every visit to the doctor's office is an opportunity for a new beginning and an important dialogue about remaining healthy or feeling better. Patients should feel comfortable about expressing their concerns, and physicians need to listen carefully. Berger's book lays a strong foundation for constructing solid relationships between patients and their physicians.--Miksanek, Tony Copyright 2010 Booklist