Book
The cult of the customer : create an amazing customer experience that turns satisfied customers into customer evangelists / Shep Hyken.
Record details
- ISBN: 9780470404829 (cloth)
- ISBN: 0470404825 (cloth)
- Physical Description: xii, 244 p. : ill. ; 24 cm.
- Publisher: Hoboken, N.J. : Wiley, c2009.
Content descriptions
| Bibliography, etc. Note: | Includes bibliographical references (p. 231-234) and index. |
| Formatted Contents Note: | The genie and the ice cream shop -- Do you need this book? -- The three forces -- Uncertainty -- Alignment -- Experience -- Ownership -- Amazement -- What the journey looks like from the inside: the internal march to amazement -- What the journey looks like from the outside: the external march to amazement -- Launching the amazement revolution -- Little things: snapshots of organizations and people who get the little things done right -- Problem solving and recovery: snapshots of organizations and people who solve problems and recover well -- Opportunity knocks: organizations and people who look for opportunities to be better than average -- Proactive service and follow-through: snapshots of proactive organizations and people in action -- The art of WOW: snapshots of truly amazing organizations and people -- Tools for success. |
Search for related items by subject
| Subject: | Customer services. Customer loyalty. Customer relations. |
Available copies
- 1 of 1 copy available at Kirtland Community College.
Holds
- 0 current holds with 1 total copy.
Show Only Available Copies
| Location | Call Number / Copy Notes | Barcode | Shelving Location | Status | Due Date |
|---|---|---|---|---|---|
| Kirtland Community College Library | HF 5415.5 .H937 2009 | 30539289 | General Collection | Available | - |