Book
Serving online customers : lessons for libraries from the business world
Record details
- ISBN: 9780810893177 (cloth : alk. paper)
- ISBN: 0810893177 (cloth : alk. paper)
- ISBN: 9780810887329 (pbk. : alk. paper)
- ISBN: 0810887320 (pbk. : alk. paper)
- ISBN: 9780810887336 (electronic)
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Physical Description:
print
vii, 223 pages ; 24 cm - Publisher: Lanham, Maryland : Rowman & Littlefield, [2014]
Content descriptions
| Bibliography, etc. Note: | Includes bibliographical references and index. |
| Formatted Contents Note: | Living in the market : libraries and businesses -- What librarians can learn from the business literature -- Unlikely sources : what librarians can learn from the shady side of the Web -- Understanding the self-service experience in the online environment -- Services for remote users : librarians in search of a niche -- Online education : will the twenty-first century library be on board? -- Designing websites : trust and flow -- Artificial intelligence in the library : the time is some day (maybe) -- Assessment in the online environment : an unmet challenge. |
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Available copies
- 1 of 1 copy available at Kirtland Community College.
Holds
- 0 current holds with 1 total copy.
Show Only Available Copies
| Location | Call Number / Copy Notes | Barcode | Shelving Location | Status | Due Date |
|---|---|---|---|---|---|
| Kirtland Community College Library | Z 674.75 .I58 B37 2014 | 30775305478571 | General Collection | Available | - |
Serving Online Customers : Lessons for Libraries from the Business World
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Author Notes
Serving Online Customers : Lessons for Libraries from the Business World
Donald A. Barclay is the interim university librarian at the University of California, Merced, where he has worked since 2002. He previously worked at libraries in New Mexico and Texas.
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