Soft skills revolution : a guide to connecting with compassion for trainers, teams, and leaders Cover Image

Book

Soft skills revolution : a guide to connecting with compassion for trainers, teams, and leaders / Maxine Kamin.

Summary:

"Soft skills are the cluster of personality traits, social graces, communication, language, personal habits, friendliness, and optimism that characterize relationships with other people in the workplace. In an increasingly competitive and sometimes toxic and bulling environment, soft skills training has never been more important for organizational health. This book is designed specifically to help trainers and other organizational leaders build these important skills through a variety of methods including structured training programs as well as informal learning, mentoring and coaching."-- Publisher description.

Record details

ISBN: 9781118100370 (pbk.)
ISBN: 1118100379 (pbk.)
Physical Description: xviii, 235 pages ; 25 cm
Publisher: San Francisco, CA : John Wiley & Sons, Inc., [2013]

Content descriptions

Bibliography, etc. Note:	Includes bibliographical references (p. 215-217) and index.
Formatted Contents Note:	What are soft skills? -- The hidden side of communication -- The power of positive intentions -- Tact and diplomacy -- The challenge of problem solving -- Soft skills and teams -- The personality factor -- Taking the sting out of feedback -- Conflict and cooperation -- Conclusion.