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Loyalty / [electronic resource]. by Scottoline, Lisa.; Ballerini, Edoardo.;
Narrator: Edoardo Ballerini.Franco Fiorvanti is a handsome lemon grower toiling on the estate of a baron. He dreams of owning his own grove, but the rigid class system of Sicily thwarts his ambition. Determined to secure a better future, Franco will do anything to prove his loyalty to the baron. But when the baron asks him to kidnap a little boy named Dante, Franco makes a decision that will change his life -- and even the history of Sicily -- forever. Gaetano Catalano is an idealistic young lawyer whose devotion to justice is tantamount to a calling. He's a member of the Beati Paoli , a real-life secret society of aristocrats who investigate crime in Palermo, a city riddled with graft. Gaetano sets out to find the boy and punish the kidnapper, but his mission leads him to a darker place than he had ever imagined. Meanwhile, Mafalda Pancari is a new mother rejoicing at the birth of her daughter, Lucia, when disaster strikes. And Alfredo D’Antonio is a reclusive goatherd under constant threat of being discovered as a Jew. How the lives of these unforgettable characters collide makes Loyalty an epic tale of good versus evil, as the story twists and turns to its monumental showdown.Requires the Libby app or a modern web browser.
Subjects: Electronic books.; Fiction.; Historical Fiction.; Literature.;
© 2023., Books on Tape,
On-line resources: http://link.overdrive.com/?websiteID=130119&titleID=9090224 -- Click to access digital title in OverDrive.;
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The cult of the customer : create an amazing customer experience that turns satisfied customers into customer evangelists / by Hyken, Shep.;
Includes bibliographical references (p. 231-234) and index.The genie and the ice cream shop -- Do you need this book? -- The three forces -- Uncertainty -- Alignment -- Experience -- Ownership -- Amazement -- What the journey looks like from the inside: the internal march to amazement -- What the journey looks like from the outside: the external march to amazement -- Launching the amazement revolution -- Little things: snapshots of organizations and people who get the little things done right -- Problem solving and recovery: snapshots of organizations and people who solve problems and recover well -- Opportunity knocks: organizations and people who look for opportunities to be better than average -- Proactive service and follow-through: snapshots of proactive organizations and people in action -- The art of WOW: snapshots of truly amazing organizations and people -- Tools for success.
Subjects: Customer services.; Customer loyalty.; Customer relations.;
© c2009., Wiley,
Available copies: 1 / Total copies: 1
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Brand failures : the truth about the 100 biggest branding mistakes of all time / by Haig, Matt.;
Includes bibliographical references and index.Introduction. Why brands fail ; Brand myths ; Why focus on failure? -- Classic failures. New Coke ; The Ford Edsel ; Sony Betamax ; McDonald's Arch Deluxe -- Idea failures. Kellogg's Cereal Mates ; Sony's Godzilla ; Persil Power ; Pepsi ; Earring Magic Ken ; The Hot Wheels computer ; Corfam ; RJ Reynolds' smokeless cigarettes ; La Femme ; Radion ; Clairol's 'Touch of Yoghurt' shampoo ; Pepsi AM ; Maxwell House ready-to-drink coffee ; Campbell's Souper Combo ; Thirsty Cat! and Thirsty Dog! -- Extension failures. Harley Davidson perfume ; Gerber Singles ; Crest ; Heinz All Natural Cleaning Vinegar ; Miller ; Virgin Cola ; Bic underwear ; Xerox Data Systems ; Chiquita ; Country Time Cider ; Capital Radio restaurants ; Smith and Wesson mountain bikes ; Cosmopolitan yoghurt ; Lynx barbershop ; Colgate Kitchen Entrees ; LifeSavers Soda ; Pond's toothpaste ; Frito-Lay Lemonade -- PR failures. Exxon ; McDonald's - the McLibel trial ; Perrier's benzene contamination ; Pan Am ; Snow Brand milk products ; Rely tampons ; Gerber's PR blunder ; RJ Reynold's Joe Camel campaign ; Firestone tyres ; Farley's infant milk -- Culture failures. Kellogg's in India ; Hallmark in France ; Pepsi in Taiwan ; Schweppes Tonic Water in Italy ; Chevy Nova and others ; Electrolux in the United States ; Gerber in Africa ; Coors in Spain ; Frank Perdue's chicken in Spain ; Clairol's Mist Stick in Germany ; Parker Pens in Mexico ; American Airlines in Mexico ; Vicks in Germany ; Kentucky Fried Chicken in Hong Kong ; CBS Fender ; Quaker Oats' Snapple -- People failures. Enron ; Arthur Andersen ; Ratner's ; Planet Hollywood ; Fashion Café ; Hear'Say ; Guiltless Gourmet -- Business cycle failures. Lehman Brothers (1844-2008) ; Marconi 1896-2001 and 2005 -- Rebranding failures. Consignia ; Tommy Hilfiger ; ONdigital to ITV digital ; Windscale to Sellafield ; Payless Drug Store to Rite Aid Corporation ; British Airways ; MicroPro -- Internet and new technology failures. Pets.com ; VoicePod ; Excite@Home ; WAP ; Dell's Web PC ; Intel's Pentium chip ; IBM's Linux graffiti ; boo.com ; Google -- Tired brands. F.W. Woolworth ; Oldsmobile ; Pear's soap ; Ovaltine ; Kodak ; Polaroid ; Rover ; Moulinex ; Nova magazine ; Levi's ; Kmart ; The Cream nightclub ; Yardley cosmetics.
Subjects: Branding (Marketing); Brand loyalty.; Brand choice.;
© 2011., Kogan Page,
Available copies: 1 / Total copies: 1
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A complaint is a gift : recovering customer loyalty when things go wrong / by Barlow, Janelle,1943-; Møller, Claus,1942-;
Includes bibliographical references (p. 251-271) and index.A complaint is a gift strategy -- Complaints: necessary evil or opportunities? -- Capitalizing on complaints -- Why most customers don't complain -- In the mind of the complaining customer -- The gift formula -- Creating better customers with goodwill -- When customers go ballistic -- It's all in the words: responding to written complaints -- From a whisper to a global shout -- When feedback gets personal -- When you complain, make sure you are giving a gift.
Subjects: Consumer complaints.; Customer services.;
© c2008., Berrett-Koehler Publishers,
Available copies: 1 / Total copies: 1
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Allegiant / by Roth, Veronica,author.; Sequel to:Roth, Veronica.Insurgent.;
The faction-based society that Tris Prior once believed in is shattered--fractured by violence and power struggles and scarred by loss and betrayal. So when offered a chance to explore the world past the limits she's known, Tris is ready. Perhaps beyond the fence, she and Tobias will find a simple new life together, free from complicated lies, tangled loyalties, and painful memories. But Tris's new reality is even more alarming than the one she left behind. Old discoveries are quickly rendered meaningless. Explosive new truths change the hearts of those she loves. And once again, Tris must battle to comprehend the complexities of human nature--and of herself--while facing impossible choices about courage, allegiance, sacrifice and love.Grade 9-up
Subjects: Science fiction.; Young adult fiction.; Dystopias; Identity (Philosophical concept); Families; Courage; Social classes; Loyalty; Dystopias; Families; Courage; Social classes; Loyalty; Science fiction.;
© [2013], Katherine Tegen Books, an imprint of HarperCollins Publishers,
Available copies: 1 / Total copies: 1
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American revolutions : a continental history, 1750-1804 / by Taylor, Alan,1955-;
Includes bibliographical references (pages 497-663) and index.Colonies -- Land -- Slaves -- Rebels -- Allies -- Loyalties -- Wests -- Oceans -- Shocks -- Republics -- Partisans -- Legacies."The American Revolution is often portrayed as a high-minded, orderly event whose capstone, the Constitution, provided the ideal framework for a democratic, prosperous nation. Alan Taylor, two-time winner of the Pulitzer Prize, gives us a different creation story in this magisterial history of the nation's founding. Rising out of the continental rivalries of European empires and their native allies, Taylor's Revolution builds like a ground fire overspreading Britain's mainland colonies, fueled by local conditions, destructive, hard to quell. Conflict ignited on the frontier, where settlers clamored to push west into Indian lands against British restrictions, and in the seaboard cities, where commercial elites mobilized riots and boycotts to resist British tax policies. When war erupted, Patriot crowds harassed Loyalists and nonpartisans into compliance with their cause. Brutal guerrilla violence flared all along the frontier from New York to the Carolinas, fed by internal divisions as well as the clash with Britain. Taylor skillfully draws France, Spain, and native powers into a comprehensive narrative of the war that delivers the major battles, generals, and common soldiers with insight and power. With discord smoldering in the fragile new nation through the 1780s, nationalist leaders such as James Madison and Alexander Hamilton sought to restrain unruly state democracies and consolidate power in a Federal Constitution. Assuming the mantle of "We the People," the advocates of national power ratified the new frame of government. But their opponents prevailed in the presidency of Thomas Jefferson, whose vision of a western "empire of liberty" aligned with the long-standing, expansive ambitions of frontier settlers. White settlement and black slavery spread west, setting the stage for a civil war that nearly destroyed the union created by the founders."--Jacket flap.
Available copies: 1 / Total copies: 1
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Neither beast nor God : the dignity of the human person / by Meilaender, Gilbert,1946-;
Includes bibliographical references and index.Preface -- Speaking of dignity -- Being human -- [pt. 1.] Human dignity -- Birth and breeding -- Childhood -- Loyalties -- Death -- [pt. 2.] Personal dignity -- Confusions -- Equal persons.
Subjects: Philosophical anthropology.; Dignity.; Respect for persons.;
© 2009., Encounter Books,
Available copies: 1 / Total copies: 1
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The Oregon experiment / by Scribner, Keith.;
Performing field research in his job as a university professor, Oregon newcomer Scanlon Pratt becomes involved with an anarchist and a local secessionist movement, affiliations that are compromised by divided loyalties and the birth of his first child.
Subjects: Married people;
© 2011., Alfred A. Knopf,
Available copies: 1 / Total copies: 1
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Ethical chic : the inside story of the companies we think we love / by Hawthorne, Fran.;
Includes bibliographical references (p. 171-181).The image -- Tom's of Maine : Woodstock toothpaste -- Timberland : how green is my leather -- Starbucks : coffee as a brand name -- Apple : the coolest of them all -- Trader Joe's : are we having fun yet? -- American Apparel : sex and the T-shirt -- The reality.Author Fran Hawthorne uses her business-investigative skills to analyze six favorites: Apple, Starbucks, Trader Joe's, American Apparel, Timberland, and Tom's of Maine. More than a how-to guide for daily dilemmas and ethical business practices, Ethical Chic is a blinders-off look at the mixed bag of values on sale at companies that project a seemingly progressive image.
Subjects: Corporations; Business ethics; Social responsibility of business; Corporate image; Brand loyalty;
© c2012., Beacon Press,
Available copies: 1 / Total copies: 1
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Land girls : the complete collection / by Moore, Roland,creator,screenwriter.; Hossington, Erika,television producer.; Kelly, Ella,television producer.; Barber, Ian(Television director),television director.; Carter, Matt(Television director),television director.; Gibson, Paul,television director.; Hughes, Steve(Television director),television director.; Wilson, Daniel,television director.; Gemmell, Becci,actor.; Cookson, Susan,1965-actor.; Benton, Mark,1965-actor.; BBC Productions,production company.; PBS Distribution (Firm),publisher.;
DVD, region 1, NTSC, wide screen presentation; stereo.Becci Gemmell, Susan Cookson, Mark Benton, Mykola Allen, Sophie Ward, Jo Woodcock.Rating: Not rated.Follow the lives, loves, highs, and lows of members of the Women's Land Army working at the Hoxley Estate during World War II. As men fought on the battlefields, women from all walks of life worked the farms that fed the nation, doing their part to keep the home front running.Childhood's end -- Secrets -- Codes of honour. Trekkers -- Destinies. Back to the land -- Displaced loyalties -- Final reckoning. Fight the good fight -- Darkest hours. Home to roost -- War in the fields -- Enemy within. Farewell my lovely -- Last days of summer.Created by Roland Moore ; produced by Erika Hossington, Ella Kelly ; written by Roland Moore [and others] ; directed by Ian Barber [and others].
Subjects: Television series.; War television programs.; Women's Land Army (Great Britain); World War, 1939-1945; Women farmers; Farm life;
Available copies: 1 / Total copies: 1
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