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Critical conversations in healthcare : scripts & techniques for effective interprofessional & patient communication / by Clancy, Cheri,1972-author.; Sigma Theta Tau International,issuing body.;
Includes bibliographical references and index.The importance of effective communication in healthcare -- Body language exposed -- The emotionally intelligent and emotionally competent nurse -- Mindful conversations -- Mind over matter -- Impromptu scripting, phrasing, and acronyms -- Interprofessional coaching conversations -- Improving patient experience -- Fostering a healthy workplace environment -- Organizational culture and behavior.Critical Conversations provides direction and solutions for deficits in healthcare that exist in verbal and non-verbal communication as well as scripting tool kits that can be applied in various situations and health care settings between nurses and colleagues and nurses and patients. Each chapter features dos and don'ts, reflective questions, and practical tools. Whether you are a new nurse at the bedside or the CNO of a major healthcare facility, this book will help you deal with gossip, harassment, and other tough topics; improve your ability to address workloads, management styles, and other tricky subjects with your managers; work with frustrated families, angry physicians, and disrespectful colleagues; overcome conversation traps that make you feel like you aren't getting your point across; improve the patient experience and effectively communicate with families. -- Provided by publisher.
Subjects: Nurse and patient.; Interprofessional relations.; Communication in medicine.; Nurse-Patient Relations; Communication; Interprofessional Relations;
Available copies: 1 / Total copies: 1
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Interpersonal relationships : professional communication skills for nurses / by Boggs, Kathleen Underman,author.; Arnold, Elizabeth.Interpersonal relationships.;
Includes bibliographical references and index."Master the skills you need to communicate effectively in the healthcare setting! With this text, you will learn how to interact with patients, families, and the healthcare team in ways that are professional, honest, empathetic, and knowledgeable. It provides a clear guide to essential concepts and competencies, covering relationship skills, health promotion, patients with special communication needs, and interprofessional communication. Connecting concepts to current issues and best prctices, this text is a two-time winner of the American Journal of Nursing Book of the Year award"--
Subjects: Nurse and patient.; Interpersonal communication.; Interprofessional relations.; Misinformation.; Nurse-Patient Relations; Interpersonal Relations; Nurses; Communication; Interprofessional Relations;
Available copies: 1 / Total copies: 1
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Emily Post's the etiquette advantage in business : personal skills for professional success / by Post, Peter.; Post, Peggy,1945-;
"Today, more than ever, good manners mean good business. The Etiquette Advantage in Business offers proven, essential advice, from resolving conflicts with ease and grace to building productive relationships with colleagues at all levels; from successfully networking to winning clients and closing deals. It also offers up-to-date guidance on pressing issues, including ethics, harassment in the workplace, privacy, e-mail and social media dos and don'ts, and knowing how and when to take responsibility for mistakes. Written for professionals from diverse backgrounds and fields, The Etiquette Advantage in Business remains the definitive resource for timeless advice on business entertaining, written communication, appropriate attire for any business occasion, conventions and trade shows, job searches and interviews, gift-giving, overseas travel, and more. In today's hyper-competitive workplace, knowing how to behave can make the difference between getting ahead and getting left behind. The Etiquette Advantage in Business, Third Edition, provides critical tools for building solid, productive relationships and helps you meet the challenges of the work world with confidence and poise."--Publisher description.
Subjects: Business etiquette.; Success in business.; Job hunting.; Interprofessional Relations.; Interprofessional Relations.; Public Relations.; Achievement.; Employment.; Job Application.;
Available copies: 1 / Total copies: 1
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Communication skills in nursing practice / by Webb, Lucy,editor.;
Includes bibliographical references and index.Part 1: Theories of communication -- Part 2: Applying communication skills in nursing -- Part 3: Advancing application of communication skills."Written specifically for student nurses developing their communication and interpersonal skills in any field of nursing. The book address all the competencies for communication skills outlined in the 2018 NMC standards and features insightful contributions from experienced nurses and healthcare leaders across different clinical fields. As communication and interpersonal skills have become essential to modern nursing, this book will focus on demonstrating how the theory behind these skills can be successfully applied in practice. Helping students to become confident, assured communicators when interacting with patients, whilst on placement and into their post-registration nursing career. The new edition includes the following updates: - A new chapter on person-centred care and intercultural communication. - Further content on modern forms of communication such as social media and other new technologies. - A new theme 'Emotional intelligence' integrated throughout the book." -- Provided by publisher.
Subjects: Communication in nursing.; Nurse and patient.; Communication.; Interprofessional relations.;
Available copies: 1 / Total copies: 1
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Fast facts on combating nurse bullying, incivility, and workplace violence : what nurses need to know in a nutshell / by Ciocco, Margaret Curry.;
Includes bibliographical references and index.Bullying, incivility, and workplace violence in nursing : the scope and impact of the problem -- What is a bully? -- Incivility in nursing / Latoya N. Rawlins -- Bullying in nursing -- Understanding workplace violence in health care -- The cost of nurse bullying on the health care system -- Bullying and the nurse : effects, resolution, and healing -- The responsibilities of nursing leadership and the employer -- Resisting a bully -- Nurse bullying and the law / Jackeline Biddle Shuler -- Bullying and the student nurse -- Case studies : bullying and the student nurse -- Bullying and the novice nurse -- Case studies : bullying and the novice nurse -- Bullying in nursing education -- Case studies : bullying in nursing education -- Case studies : bullying in nursing administration.This pocket-sized, quick-access guide gives nurses crucial information they need to understand, identify, and effectively counter incivility, bullying, and violence in all nursing settings. Viewing nurse bullying as an institutional problem, this text expounds upon the American Nurses Association (ANA) position statement "Incivility, Bullying, and Workplace Violence" and includes definitions and statistics about nurse bullying and guidance on what nurses at any level can do when faced with a bully. Delivered in an easy-to-read, bulleted format, this resource covers all aspects of the problem, explores why nurses bully each other, and discusses and quantifies the cost and impact of bullying on individuals, the workplace, and the broader health care system. Four institutional case study chapters delineate the different forms bullying can take and provide advice on how to handle them, and a "bully-proofing" chapter offers such useful tools as a bullying checklist and a guide to "de-toxifying" the workplace, as well as an explanation of the ANA Code of Ethics as it relates to bullying. Key Features: Addresses all facets of nurse bullying, from origins and manifestations to evidence-based interventions and prevention strategies; Based on the hallmark ANA document "Incivility, Bullying, and Workplace Violence"; Contains 10 instructive case studies depicting common bullying scenarios; Proivdes a wealth of anti-bullying resources for use in all nursing settings. -- from back cover.
Subjects: Nurses' Instruction.; Nurses; Bullying in the workplace; Nursing students; Interprofessional relations.; Nurses; Bullying; Students, Nursing; Interprofessional Relations.; Workplace Violence;
Available copies: 1 / Total copies: 1
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Toxic nursing : managing bullying, bad attitudes, and total turmoil / by Dellasega, Cheryl.; Volpe, Rebecca L.,1983-author.; Sigma Theta Tau International,issuing body.;
Includes bibliographical references (pages 311-320) and indexes.The newbie : mistreatment of new nurses -- The know-it-all/criticism queen -- Gossip and trash talk -- Cliques, campaigns, and high-school drama -- Incivility -- Competition and credit -- Personal issues and downtime behavior -- The murse -- Better than you -- Generations at work -- Minimizing the value of colleagues -- Politics and CYA -- Nurse managers as the problem -- Patients as victims -- On the battlefield : nurses under attack -- Toxic culture/environment -- Conclusions -- Is your management style causing conflict? -- Conflict case scenario -- Organizational cynicism self-assessment -- When it's time to seek outside counsel.
Subjects: Nursing services; Personnel management.; Bullying in the workplace.; Interprofessional relations.; Nursing; Nursing; Bullying.; Agonistic Behavior.; Interprofessional Relations.; Nurse's Role;
Available copies: 1 / Total copies: 1
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Professionalism in health care : a primer for career success / by Makely, Sherry.; Austin, Vanessa J.; Kester, Quay.;
The health care industry and your role -- Your work ethic and performance -- Personal traits of the health care professional -- Relationships, teamwork, and communication skills -- Cultural competence and patient care -- Professionalism and your personal life -- The practicum experience / Vanessa J. Austin -- Employment, leadership, and career development.
Subjects: Medical personnel; Medical care; Health Occupations.; Professional Competence.; Career Mobility.; Ethics, Professional.; Interprofessional Relations.;
© c2013., Pearson,
Available copies: 1 / Total copies: 1
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Creating & sustaining civility in nursing education / by Clark, Cynthia M.(Cynthia Marie).; Sigma Theta Tau International,issuing body.;
Includes bibliographical references and index.Reflections on incivility and why civility matters -- The costs and consequences of incivility : rationale for change -- The inextricable link between stress and incivility -- The "dance of incivility and civility" in nursing education -- Raising awareness, naming the problem, and creating a vision for civility -- Principled leadership and the power of positive role-modeling and mentoring -- Pathway for fostering organizational civility : institutionalizing change -- Fostering effective and meaningful communication -- The first day of class : co-creating a positive learning environment -- Scholarly teaching, engaged learning, and finding our joy -- The healing power of stress management and self-care -- Seeking and keeping civility in nursing education.Creating & Sustaining Civility in Nursing Education provides a comprehensive overview of civility and incivility in nursing education and presents a variety of evidence-based strategies that faculty - and students - can implement to promote and maintain civility and respect in the education setting. -- Provided by publisher.
Subjects: Nursing ethics.; Teacher-student relationships.; Interpersonal relations.; Classroom environment.; Nursing; Education, Nursing.; Students, Nursing; Interprofessional Relations; Leadership.;
Available copies: 1 / Total copies: 1
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Ending nurse-to-nurse hostility : why nurses eat their young and each other / by Bartholomew, Kathleen.;
Includes bibliographical references (pages 241-253).Section one: Understanding the forces. What is horizontal hostility? -- The impact of horizontal hostility -- Exploring theory -- A root cause analysis of horizontal hostility -- Enlarging the landscape -- Section two: Best practices to eliminate horizontal hostility. Nurturing our young -- Awareness and prevention -- Managerial response -- Organizational opportunities -- Individual response.This book addresses the real needs of nurses in the rapidly changing post--Affordable Care Act healthcare world, providing empirical research and tested techniques for creating a workplace that promotes team relationships and career development while preventing burnout.
Subjects: Nursing ethics.; Violence in the workplace.; Employee morale.; Interprofessional Relations.; Nursing Staff, Hospital; Hostility.; Attitude of Health Personnel.;
© ©2014., HCPro,
Available copies: 1 / Total copies: 1
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Curriculum-based library instruction : from cultivating faculty relationships to assessment / by Blevins, Amy,1981-editor.; Inman, Megan,1983-editor.;
Includes bibliographical references and index.Instructional roles for librarians / Jessica Cole -- Getting your foot in the door / Susan Kraat -- Introduction to learning theories / Rebecca S. Graves and Shelly R. McDavid -- Adult learning / Christine Andresen and Katy Kavanagh Webb -- Active learning / Barbara A. Gushrowski -- Introduction to instructional techniques / Rebecca S. Graves and Shelly R. McDavid -- Audience response systems / Emily Johnson -- Team-based learning / Brandi Tuttle and Adrianne Leonardelli -- Lesson study in the nursing curriculum / Bryan S. Vogh, Hans Kishel, and Eric Jennings -- Online instruction / Megan B. Inman -- Face-to-face instruction / Michele Malloy and Sarah Cantrell -- Blended librarianship / Daniel P. Gall -- Incorporating self-assessment and peer assessment into library instructional practice / Stephan J. Macaluso -- Evidence-based medecine and medical studies / Connie Schardt -- Creating a curriculum-based library instruction plan for medical students / Amy E. Blevins -- Librarians role in evidence-based medicine integration into the medical curriculum / Heather A. McEwen, Rienne Johnson, LuAnne M. Stockton, Janice M. Spalding, David M. Sperling, Lisa N. Weiss -- Reflections on involvement in a graduate nursing curriculum / Jennifer Deberg -- Strategies for building an information skills curriculum : the University of Michigan experience / Mark P. MacEachern and Whitney Townsend -- What is biomedical informatics? : An overview and case study / Carolyn Schubert -- What is information literacy? / April Cunningham and Allison Carr -- How to achieve information literacy integration / Allison Carr and April Cunningham -- A curricular approach to information literacy instruction in sociology : a case study / Adam T. Beauchamp -- Evolution of an undergraduate business information literacy class : a case study / Kimberly Bloedel -- The expanding role of information literacy in the freshman writing program at Saint Louis University : a case study / Jamie L. Emery.The rampant nature of technology has caused a shift in information-seeking behaviors, and current trends -- such as evidence-based medicine and information literacy -- mean that one-time instructional sessions cannot provide patrons with all the skills they need. Although it is fairly obvious that librarians should be equipped to provide this instruction, the majority of ALA-accredited programs offer only one course on library instruction; the courses are only available as electives and are often only offered once a year. Librarians need to gain their instructional experiences through real-life experiences, mentors, and of course, books like this one. Curriculum-Based Library Instruction: From Cultivating faculty Relationships to Assessment highlights the movement beyond one-shot instruction sessions, specifically focusing on situations where academic librarians have developed curriculum-based sessions and/or become involved in curriculum committees. This book describes and provides examples of librarians' roles, including semester-long or multi-session instructor, web-based course designer, problem-based learning facilitator, and curriculum committee member. Contributors explain how to carry out those roles. Sections are devoted to adult learning theory, teaching methods, developing learning objectives, and working with faculty to develop curriculum. Examples of library sessions focused on information literacy, evidence-based practice, information literacy, and biomedical informatics are also included. - Back cover.
Subjects: Library orientation.; Library orientation for medical students.; Information literacy; Academic libraries; Medical librarians.; Information Literacy.; Librarians.; Teaching.; Interprofessional Relations.;
Available copies: 1 / Total copies: 1
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