Search results for [Interpersonal relations] at Kirtland Community College

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The 100/0 principle : the secret of great relationships / by Ritter, Al.;

Subjects: Interpersonal relations.;

© c2010., Simple Truths, LLC,

Available copies: 1 / Total copies: 1

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How to talk to customers : create a great impression every time with MAGIC / by Berenbaum, Diane,1956-; Larkin, Tom,1953-;

Preface -- The essence of MAGIC -- What does MAGIC really mean? -- What are the benefits of MAGIC? -- MAGIC-It's your choice -- Releasing your MAGIC mind-set -- Create a climate for MAGIC relationships -- Build MAGIC relationships -- First steps -- Connect with empathy -- Build customer confidence -- MAGIC words and phrases -- Tragic words and phrases -- Express MAGIC accountability -- Voicemail -- Listening -- Get to the heart: what's the catchpoint? -- Moving on -- Close with the relationship in mind -- Assess your calls with MAGIC -- Handling complaints and difficult situations -- The world of MAGIC -- A culture of exceptional service -- The MAGIC coach -- MAGIC face-to-face -- The MAGIC of relationship selling -- MAGIC in collections and default negotiations -- MAGIC in real life -- Personal stories and lessons for life -- Some final thoughts -- Ackowledgments -- About the authors -- About communico ltd.Includes bibliographical references.

Subjects: Customer relations.; Interpersonal relations.;

© c2007., Jossey-Bass,

Available copies: 1 / Total copies: 1

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People tools : 54 strategies for building relationships, creating joy, and embracing prosperity / by Fox, Alan C.;

"Author presents strategies people can employ to build and strengthen the personal relationships he believes are the hallmarks of a successful career and enjoyable life"--Introduction, the toolbox : Naming your tools -- Rules : Visible and invisible -- The wastebasket : Discarding stereotypes -- Walls and doors : no before yes -- The open door : Yes -- Question mark -- The belt buckle -- Patterns persist -- Socrates - know thyself -- The picture : Function over form -- The positive self-fulfilling prophecy -- Buy a ticket -- Target practice -- The 80% solution -- Shrink the glass -- Sunk cost -- Get past perfect -- Take a chance -- The sizzle and the steak -- Blind date : Make a good first impression -- Make lemonade -- Fry another egg -- The four c's -- Stuff it into your sub -- Smiley face -- Showbiz -- Erase -- Things are only things -- Sweet grapes -- Parallel paths -- Catch them being good -- A little bit of oil -- Tip the messenger -- Catching a feather -- The equal relationship -- Honey first -- Leverage -- Dangle a carrot -- A house undivided -- Apology -- After you, Gaston -- Trick or treat -- Back off -- The lone stranger -- Have a conversation -- Snip -- True colors -- Green grass now -- Fall backwards into the hands of fate -- If you want to keep a secret, don't tell anyone - especially your personal trainer -- Climb a mountain -- Hold me -- A million miles away : Focus on the process and let go of the outcome -- Uneven steps -- The road.

Subjects: Interpersonal relations.; Interpersonal communication.; Success.;

© [2014], SelectBooks, Inc.,

Available copies: 1 / Total copies: 1

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Nonviolent communication : a language of life / by Rosenberg, Marshall B.;

Includes bibliographical references (p. 197-199) and index.Giving from the heart -- Communication that blocks compassion -- Observing without evaluating -- Identifying and expressing feelings -- Taking responsibility for our feelings -- Requesting that which would enrich life -- Receiving empathically -- The power of empathy -- Connecting compassionately with ourselves -- Expressing anger fully -- The protective use of force -- Liberating ourselves and counseling others -- Expressing appreciation in nonviolent communication -- The four-part nonviolent communication process -- Some basic feelings and needs we all have -- About nonviolent communication.Enrich your personal and work relationships with the art of compassionate communication. What if you could defuse tension and create accord in even the most volatile situations just by changing the way you speak? Over the past 35 years, Marshall Rosenberg has done just that, peacefully resolving conflicts in families, schools, businesses, and governments in 30 countries on 5 continents.

Subjects: Interpersonal communication.; Interpersonal relations.; Communication.;

© c2003., PuddleDancer Press,

Available copies: 1 / Total copies: 1

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Power of 2 : how to make the most of your partnerships at work and in life / by Wagner, Rodd.; Muller, Gale.;

Includes bibliographical references (pages 213-230).Complementary strengths -- A common mission -- Fairness -- Trust -- Acceptance -- Forgiveness -- Communicating -- Unselfishness -- In closing : Looking within -- For managers : A boss or a partner -- For leaders : Creating collaborative organizations -- App. : How the Gallup research was conducted -- Source notes.Based on Gallup's groundbreaking research, "Power of 2" details the eight elements that prepare partners to succeed in their most important endeavors.

Subjects: Interpersonal relations.; Partnership.; Management.;

© ©2009., Gallup Press,

Available copies: 1 / Total copies: 1

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Social skills / by Ferrara, Miranda Herbert,1950-editor.; LaMeau, Michele P.,editor.; Gale (Firm);

Includes bibliographical references and index.Interpersonal communication skills -- Verbal or spoken -- Nonverbal -- Written and graphic communication -- Organizational, problem-solving and decision-making, and conflict resolution skills -- Getting organized and project management skills -- Problem solving and decision making -- Conflict resolution skills -- Entering the workplace : professional ethics, etiquette, and conduct -- Professional ethics -- Workplace etiquette and conduct -- Teamwork, collaboration, and leadership skills -- Teamwork skills and developing healthy team dynamics -- Negotiation skills -- Leadership skills.This book helps readers understand and hone the social skills necessary for success. Although the essays offer advice applicable to many aspects of life, the focus is primarily on the workplace. The essays guide readers in effective communication and conduct, emphasizing the characteristics of verbal, nonverbal, and written communication; stress the importance of ethics and etiquette; and provide tips for conflict resolution and teamwork.Description based on print version record.

Subjects: Social skills.; Interpersonal relations.;

On-line resources: https://libproxy.kirtland.edu/login?url=https://link.gale.com/apps/pub/8GNI/GVRL?sid=gale_marc&u=lom_kirtlandcc -- Available online. Click here to access.;

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Addiction / by Watkins, Christine,1951-editor.;

Includes bibliographical references (pages 230-233) and index.What are some causes and sources of addiction? -- How can addiction be prevented? -- How do addictions affect relationships? --How can addictions be treated?This volume addresses various issues related to addiction, including what some causes and sources of addiction are, how addiction can be prevented, how addictions affect relationships, and how addictions can be treated.

Subjects: Substance abuse.; Interpersonal relations.;

Available copies: 1 / Total copies: 1

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Having sex, wanting intimacy : why women settle for one-sided relationships / by Weber, Jill P.,1973-;

Includes bibliographical references (pages 205-223) and index.Preface -- The quick fix : sextimacy defined -- Perfect little dolls : cultural and societal factors -- Sugar, spice, all things nice : family and social influence -- Drama : developing emotional awareness -- Chatterbox : building direct communication -- Dress up : developing healthy self-esteem -- Kissing a frog : dating with self-awareness -- Good girls : developing an authentic sexual self -- Housekeeping : putting it all together -- Bibliography -- Notes -- Acknowledgments -- Index -- About the author.This book, in a step-by-step progression, shows a better way to breaking the cycle and cultivating better relationships. It teaches women how to recognize when they are in a Sextimacy event as opposed to the beginning of a mutually fulfilling relationship that won't leave them racked with morning-after regrets.

Subjects: Interpersonal relations.; Women;

Available copies: 1 / Total copies: 1

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Friends forever : how girls and women forge lasting relationships / by Degges-White, Suzanne.; Borzumato-Gainey, Christine.;

Includes bibliographical references (p. 261-273) and index.Friendship basics: an introduction -- Why Women Need Friends. The biology of friendship: to "tend and befriend" -- Friendship in context: social relationships in the twenty-first century -- "Friendology" : the science of friendship -- Friendship Chronology. Early childhood: first friends -- Adolescent friendships: seeking ourselves in our friends -- Emerging adulthood: decisions, decisions -- Coupled up, but no kids yet -- Motherhood: kids on board -- The midlife years: reconnecting with ourselves and seeking companions -- The long road home: community and friendship in older adulthood -- Making Friends, Starting With Yourself. Understanding who you are as a friend -- Roadblocks to friendships -- Taking a Census of Your Circle of Friends. Mapping out your friendscape -- Redesigning your social support landscape -- Finding new friends -- Strategies for Survival: Building And Maintaining Lasting Friendships. Building strong friendships from the beginning -- Tips to strengthen existing friendships -- Friendship in the digital age: technology keeps us connected, sometimes! -- Full-time friend, part-time lover: making friends with your mate -- Coming full circle with a circle of friends.From their biological and cultural origins to the varied manifestations of social connections, this book explores the deep bonds forged between women. By sharing stories from girls and women throughout their lives, the authors illustrate the roles that contemporary social relationships play at different stages in our lives while offering insights to deeper self-understanding and for finding, establishing, and sustaining relationships at any age. Through thick and thin and everything along the way, it is through friendships that we understand our lives. In this book, the authors not only explore the roles friendships play for girls and women over the course of a life, but offer a guide to finding new friends and enhancing current relationships. Using interviews with hundreds of women, spanning the ages of 4 to 94, this book provides readers with a contemporary perspective on female friendship. These personal stories, informed by the latest research on friendship, offer a rich and colotful picture that combines a life stage chronology of friendship with a guide for becoming the friend you would like to have while building strong friendships along the way.

Subjects: Female friendship.; Friendship.; Interpersonal relations.;

© c2011., Rowman & Littlefield Publishers,

Available copies: 1 / Total copies: 1

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Show your work : the payoffs and how-to's of working out loud / by Bozarth, Jane,1961-author.;

Subjects: Helping behavior.; Interpersonal relations.; Success.;

Available copies: 1 / Total copies: 1

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