Search:

Results 11 to 20 of 76 | « previous |

You were always mom's favorite! : sisters in conversation throughout their lives / by Tannen, Deborah.;
Includes bibliographical references (p. [223]-226) and index.Sisters in lifelong conversation -- "We're close but we're different": compare and contrast -- Looking up and talking down: competition and the array of age -- Whose side are you on?: Understanding alignment -- "I'll be the princess, you be the frog": younger sister: the view from the frog -- Gateway to the world: older sister: the view from the gate -- It's all talk: sisterspeak and genderlect -- Sisterness: the good, the bad, and how to get more of the lovely.Explores the connections among sisters throughout their childhood years into adulthood, including competitiveness, age differences, and lifelong friendships.
Subjects: Sisters.; Communication in families.; Interpersonal communication.;
© c2009., Random House,
Available copies: 1 / Total copies: 1
unAPI

Secret sauce : how to pack your messages with persuasive punch / by Mills, Harry,1950-;
Includes bibliographical references.Secret SAUCE: the magic recipe for measuring persuasive impact -- Simple: one central truth, easy to grasp and picture -- Appealing: different, valuable and personalized -- Unexpected: surprising, intriguing and seductive -- Credible: trusted, transparent and verifiable -- Emotional: warm, arousing and plot-driven -- The SAUCE persuasive impact test -- Predict, test, learn: lessons from J.C. Penney -- Make it easy, make it effortless: don't make it hard to say yes -- Message magic in the 21st century: lessons from buzzfeed -- The power of situations: how context shapes the way we behave -- The confirmation bias: the mother of all misconceptions -- Framing: it's not what you say, it's how you say it -- Social proof: everyone is doing it."When it comes to messaging, what worked in the past won't work today. Our noisy, digital world has undermined our ability to focus. For a message to grab attention and persuade, it now has to pass the SAUCE test and be: Simple, Appealing, Unexpected, Credible, and Emotional. Secret Sauce shows you how to transform unconvincing messages into compelling copy. It comes with a 15-question SAUCE test and a Heat Gauge which allows you to precisely measure the persuasive impact of your messages. Short, easy to read, and packed with visuals, Secret Sauce provides: Clear examples of what works and what doesn't Fascinating insights from behavioral and neurological research Powerful lessons from successful and failed campaigns Less than 10 percent of marketing messages are truly compelling--engaging the head and heart. Secret Sauce helps you weed out the clutter and craft messages that stick."--Book jacket.
Subjects: Persuasion (Psychology); Interpersonal communication.; Business communication.;
Available copies: 1 / Total copies: 1
unAPI

Quiet influence : the introvert's guide to making a difference / by Kahnweiler, Jennifer B.;
Includes bibliographical references (pages 153-162) and index.Preface -- Introduction: why quiet influence, why now? -- Stop trying to act like an extrovert -- The six strengths of quiet influencers -- Your quiet influence quotient (QIQ) -- Quiet influence strength #1: Taking quiet time -- Quiet influence strength #2: Preparation -- Quiet influence strength #3: Engaged listening -- Quiet influence strength #4: Focused conversations -- Quiet influence strength #5: Writing -- Quiet influence strength # 6: Thoughtful use of social media -- Making a quiet difference -- Your quiet influence quotient (QIQ) self-assessment product -- Acknowledgments -- Notes -- Index -- About Jennifer -- Working with the author.Introverts may feel powerless in a world where extroverts seem to rule, but there?s more than one way to have some sway. Jennifer Kahnweiler proves introverts can be highly effective influencers when, instead of trying to act like extroverts, they use their natural strengths to make a difference. Kahnweiler identifies six unique strengths of introverts and includes a Quiet Influence Quotient (QIQ) quiz to measure how well you?re using these six strengths now. Then, through questions, tools, exercises, and powerful real-world examples, you will increase your mastery of these strengths.
Subjects: Interpersonal communication.; Introverts.; Communication.; Interpersonal Relations.; Introversion (Psychology);
© [2013], Berrett-Koehler Publishers,
Available copies: 1 / Total copies: 1
unAPI

Thanks for the feedback : the science and art of receiving feedback well (even when it is off base, unfair, poorly delivered, and frankly, you're not in the mood) / by Stone, Douglas,1958-; Heen, Sheila.;
Includes bibliographical references (pages 325-335) and index."The bestselling authors of the classic Difficult Conversations teach us how to turn evaluations, advice, criticisms, and coaching into productive listening and learning We swim in an ocean of feedback. Bosses, colleagues, customers-but also family, friends, and in-laws-they all have "suggestions" for our performance, parenting, or appearance. We know that feedback is essential for healthy relationships and professional development-but we dread it and often dismiss it. That's because receiving feedback sits at the junction of two conflicting human desires. We do want to learn and grow. And we also want to be accepted just as we are right now. Thanks for the Feedback is the first book to address this tension head on. It explains why getting feedback is so crucial yet so challenging, and offers a powerful framework to help us take on life's blizzard of off-hand comments, annual evaluations, and unsolicited advice with curiosity and grace. The business world spends billions of dollars and millions of hours each year teaching people how to give feedback more effectively. Stone and Heen argue that we've got it backwards and show us why the smart money is on educating receivers- in the workplace and in personal relationships as well. Coauthors of the international bestseller Difficult Conversations, Stone and Heen have spent the last ten years working with businesses, nonprofits, governments, and families to determine what helps us learn and what gets in our way. With humor and clarity, they blend the latest insights from neuroscience and psychology with practical, hard-headed advice. The book is destined to become a classic in the world of leadership, organizational behavior, and education"--"The bestselling authors of the classic Difficult Conversations teach us how to turn evaluations, advice, criticisms, and coaching into productive listening and learning We swim in an ocean of feedback. Bosses, colleagues, customers--but also family, friends, and in-laws--they all have "suggestions" for our performance, parenting, or appearance. We know that feedback is essential for healthy relationships and professional development--but we dread it and often dismiss it. That's because receiving feedback sits at the junction of two conflicting human desires. We do want to learn and grow. And we also want to be accepted just as we are right now. Thanks for the Feedback is the first book to address this tension head on. It explains why getting feedback is so crucial yet so challenging, and offers a powerful framework to help us take on life's blizzard of off-hand comments, annual evaluations, and unsolicited advice with curiosity and grace"--The feedback challenge. Three triggers -- Truth triggers. Separate appreciation, coaching, and evaluation -- First understand -- See your blind spots -- Relationship triggers. Don't switchtrack -- Identify the relationship system -- Identity triggers. Learn how wiring and temperament affect your story -- Dismantle distortions -- Cultivate a growth identity -- Feedback in conversation. How good do I have to be? -- Navigate the conversation -- Get going -- Pull together.
Subjects: Feedback (Psychology); Interpersonal communication.; Communication.; Feedback, Psychological.; Interpersonal Relations.;
Available copies: 1 / Total copies: 1
unAPI

Magic words : the science and secrets behind seven words that motivate, engage, and influence / by David, Tim,author.;
Subjects: Business communication.; Communication in organizations.; Oral communication.; Interpersonal communication.; Motivation (Psychology).;
Available copies: 1 / Total copies: 1
unAPI

Communication & interpersonal skills in nursing / by Grant, Alec,author.; Goodman, Benny,author.; Preceded by (work):Bach, Shirley(Shirley A.).Communication and interpersonal skills in nursing.Third edition.;
Includes bibliographical references (pages 240-263) and index.This title provides a simple-to-read overview of communication and interpersonal skills in nursing, covering everything from empathy and building therapeutic relationships to communicating in different environments, as well as an insight into culture and diversity issues.Understanding communication and interpersonal skills -- Evidence-based communication and interpersonal skills -- The safe and effective practice of communication and interpersonal skills -- Understanding potential barriers to the safe and effective practice of communication and interpersonal skills -- The learning and educational context of communication and interpersonal skills -- The environmental context of communication and interpersonal skills -- Cultural diversity contexts of communication and interpersonal skills -- Beyond technique -- The macro structuring of communication and interpersonal skills -- The micro structuring of communication and interpersonal skills -- The political context of communication and interpersonal skills
Subjects: Communication in nursing.; Nurse and patient.; Interpersonal relations.; Communication.; Communication; Nurse-Patient Relations; Interpersonal Relations;
Available copies: 1 / Total copies: 1
unAPI

Soft skills revolution : a guide to connecting with compassion for trainers, teams, and leaders / by Kamin, Maxine.;
Includes bibliographical references (p. 215-217) and index.What are soft skills? -- The hidden side of communication -- The power of positive intentions -- Tact and diplomacy -- The challenge of problem solving -- Soft skills and teams -- The personality factor -- Taking the sting out of feedback -- Conflict and cooperation -- Conclusion."Soft skills are the cluster of personality traits, social graces, communication, language, personal habits, friendliness, and optimism that characterize relationships with other people in the workplace. In an increasingly competitive and sometimes toxic and bulling environment, soft skills training has never been more important for organizational health. This book is designed specifically to help trainers and other organizational leaders build these important skills through a variety of methods including structured training programs as well as informal learning, mentoring and coaching."--
Subjects: Communication in management.; Interpersonal communication.; Interpersonal relations.; Management; Communication in management.; Interpersonal communication.; Interpersonal relations.; Management;
Available copies: 1 / Total copies: 1
unAPI

Say what you really mean! : how women can learn to speak up / by Johanyak, Debra,1953-;
Includes bibliographical references (pages 127-129) and index."Most of us claim to value honesty and openness in communication, but we often settle for insincerity and ambiguity. We valiantly try to say what we mean, all the while using words, attitudes, and expressions that sabotage the real message. Results can be frustrating, or even devastating. A recent workplace report claims that 25% of the business sector experience communication problems on the job. The actual percentage is probably much higher. Most large companies recruiting and hiring employees are looking for effective communication as one of the top three skills, in addition to being a team player and having job expertise. Knowing what to say, as well as how and when to say it, are critical factors in communicating about important issues. Finding the courage to give an honest response can give you a bad case of nerves or insomnia. Yet, keeping quiet or minimizing a message can be potentially problematic. In romantic relationships, avoiding sensitive topics may seem like the right thing to do. But chances are women are lighting the fuse to a cache of fireworks that?s bound to explode sooner or later, ruining any chance of a truly meaningful relationship ... Say What you Mean! How Women Can Learn to Speak Up offers hope for improving personal and professional communication for those who struggle to find the right words" --Amazon.com.
Subjects: Interpersonal communication.; Communication in organizations.; Communication in management.; Women;
Available copies: 1 / Total copies: 1
unAPI

Communication in nursing / by Balzer-Riley, Julia W.,authorhttps://isni.org/isni/0000000079930622.;
Includes bibliographical references and index.Responsible, assertive, caring communication in nursing -- The client-nurse relationship: a helping relationship -- Starting with YOU: understanding yourself to build a foundation for learning about communication -- Solving problems together -- Understanding each other: communication and culture -- Demonstrating warmth -- Showing respect -- Being genuine -- Being empathetic -- Honoring professional boundaries -- Being specific -- Asking questions -- Expressing opinions -- Using humor -- Embracing the spiritual journal of healthcaring: meaning making -- Requesting support -- Overcoming evaluation anxiety -- Working with feedback -- Using relaxation techniques to become more mindful -- Incorporating imagery in professional practice and self-care -- Incorporating positivity into life and work -- Learning to work together in groups -- Navigating the complex world of digital communication -- Learning confrontation skills -- Refusing unreasonable requests -- Caring communication with clients and colleagues whose behaviors are challenging -- Confronting bullying and incivility and honestly with respect -- Managing team conflict assertively and responsibly -- Communicating at the end of life -- Continuing the commitment to the journey.This resource takes a uniquely practical and personal approach to the demands of today's nursing practice, providing extensive examples, exercises, and techniques to help you apply communication skills in a variety of clinical settings. Using a conversational tone, this relatable text takes you beyond theory to show you how to understand important concepts and use communication as a tool to limit stress in your nursing practice.--back cover.
Subjects: Nurse and patient.; Interpersonal communication.; Communication.; Misinformation.; Nurse-Patient Relations; Communication;
Available copies: 1 / Total copies: 1
unAPI

Steal the show : from speeches to job interviews to deal-closing pitches, how to guarantee a standing ovation for all the performances in your life / by Port, Michael,1970-;
Includes bibliographical references (pages 226-229) and index."An inspiring program full of essential advice for spotlight lovers and wallflowers alike that will teach readers how to bring any crowd to its feet Every day there are moments when you must persuade, inform, and motivate others effectively. Each of those moments requires you, in some way, to play a role, to heighten the impact of your words, and to manage your emotions and nerves. Every interaction is a performance, whether you're speaking up in a meeting, pitching a client, or walking into a job interview. In Steal the Show, New York Times best-selling author Michael Port draws on his experience as an actor and as a highly successful corporate speaker and trainer to teach readers how to make the most of every presentation and interaction. He demonstrates how the methods of successful actors can help you connect with, inspire, and persuade any audience. His key strategies for commanding an audience's attention include developing a clear focus for every performance, making sure you engage with your listeners, and finding the best role for yourself in order to convey your message with maximum impact. Michael Port is one of the most in-demand corporate speakers working today. His presentations are always powerful, engaging, and inspirational. And yes, audiences always give him a standing ovation. "--Publisher information.The performer's mindset : Find your voice ; Play the right role in every situation ; Crush your fears and silence the critics -- Powerful performance principles : Have a clear objective ; Act "as if ..." ; Raise the stakes ; Say "yes, and ..." ; Be in the moment ; Choose early and often -- A master class in public speaking : How to craft captivating pitches, speeches, and stories ; How to create and tell stories that make 'em laugh or cry ; How to rehearse and stage world-class performances ; How to produce powerful openings, commanding closings, and amazing audience interaction ; How to improvise your way into the hearts and minds of the toughest crowds ; How to get a standing ovation every time-- really -- Epilogue: All's well that ends well -- The cheat sheet : the 50 public speaking tips you can't afford to ignore lf you want to wow your audience and win praise and plaudits every time.
Subjects: Business presentations.; Business communication.; Employment interviewing.; Interpersonal communication.;
Available copies: 1 / Total copies: 1
unAPI

Results 11 to 20 of 76 | « previous |