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Nonviolent communication : a language of life / by Rosenberg, Marshall B.;
Includes bibliographical references (p. 197-199) and index.Giving from the heart -- Communication that blocks compassion -- Observing without evaluating -- Identifying and expressing feelings -- Taking responsibility for our feelings -- Requesting that which would enrich life -- Receiving empathically -- The power of empathy -- Connecting compassionately with ourselves -- Expressing anger fully -- The protective use of force -- Liberating ourselves and counseling others -- Expressing appreciation in nonviolent communication -- The four-part nonviolent communication process -- Some basic feelings and needs we all have -- About nonviolent communication.Enrich your personal and work relationships with the art of compassionate communication. What if you could defuse tension and create accord in even the most volatile situations just by changing the way you speak? Over the past 35 years, Marshall Rosenberg has done just that, peacefully resolving conflicts in families, schools, businesses, and governments in 30 countries on 5 continents.
Subjects: Interpersonal communication.; Interpersonal relations.; Communication.;
© c2003., PuddleDancer Press,
Available copies: 1 / Total copies: 1
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You're not listening : what you're missing and why it matters / by Murphy, Kate.;
Includes bibliographical references and index.The lost art of listening -- That syncing feeling : The neuroscience of listening -- Listening to your curiosity : What we can learn from toddlers -- I know what you're going to say : Assumptions as earplugs -- The tone-deaf response : Why people would rather talk to their dog -- Talking like a tortoise, thinking like a hare : The speech-thought differential -- Listening to opposing views : why it feels like being chased by a bear -- Focusing on what's important : Listening in the age of big data -- Improvisational listening : A funny thing happened on the way to work -- Conversational sensitivity : What Terry Gross, LBJ, and con men have in common -- Listening to yourself : The voluble inner voice -- Supporting, not shifting, the conversation -- Hammers, anvils, and stirrups : Turning sound waves into brain waves -- Addicted to distraction -- What worlds conceal and silences reveal -- The morality of listening : Why gossip is good for you -- When to stop listening."At work, we're taught to lead the conversation. On social media, we shape our personal narratives. At parties, we talk over one another. So do our politicians. We're not listening. And no one is listening to us. Despite living in a world where technology allows constant digital communication and opportunities to connect, it seems no one is really listening or even knows how. And it's making us lonelier, more isolated, and less tolerant than ever before. A listener by trade, New York Times contributor Kate Murphy wanted to know how we got here. In this always illuminating and often humorous deep dive, Murphy explains why we're not listening, what it's doing to us, and how we can reverse the trend. She makes accessible the psychology, neuroscience, and sociology of listening while also introducing us to some of the best listeners out there (including a CIA agent, focus group moderator, bartender, radio producer, and top furniture salesman). Equal parts cutting expose, rousing call to action, and practical advice, You're Not Listening is to listening what Susan Cain's Quiet was to introversion. It's time to stop talking and start listening"--
Subjects: Listening.; Interpersonal communication.;
Available copies: 1 / Total copies: 1
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Failure to communicate : how conversations go wrong and what you can do to right them / by Weeks, Holly.;
Subjects: Business communication.; Interpersonal communication.; Oral communication.;
© 2010., Harvard Business ; McGraw-Hill [distributor],
Available copies: 1 / Total copies: 1
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Written and interpersonal communication : methods for law enforcement / by Wallace, Harvey.; Roberson, Cliff,1937-;
1. The need for effective communication -- Troublesome non-English rules -- Keys to good writing -- Communication within a law enforcement environment -- Communication within a community -- Communication by e-mail -- Strategies for dealing with difficult conversations -- Written communication techniques -- Rules of capitalization -- Frequently confused words -- Words that can be left out -- Intensives -- Repetition -- Spelling -- 2. Oral versus written communication -- Entropy and negative entropy -- Written communication -- Writing defined -- Correct word usage -- Subject and object pronouns -- Better-writing drill -- Compound words -- 3. The communication process -- The Johari Window -- The four regions of knowledge -- The four basic types of communication patterns -- Schramm's model -- Lasswell's model -- Mathematical model -- Group versus individual communication -- Rules for improvement -- Problems with verbs -- Use of the first person -- Use of the active voice -- Correct usage of pronouns -- Correct word usage -- 4. Improvement of communication -- Barriers to communication -- Emotional barriers -- Physical barriers -- Semantic barriers -- Ineffective listening -- Listening speed -- Feedback -- Rules for improvement -- Effective listening exercises -- Modifiers -- Faulty parallelism -- 5. Special communications issues -- Communication with people from other cultures -- Survival Spanish -- Communication with persons with hearing impairments -- Communication with persons with mental issues -- Mental retardation or mental illness? -- Detection of mental problems -- Contact with the person -- Communication tactics -- Common sense -- Communication with individuals under the influence -- Responding to persons with epilepsy or having seizures -- Rules for improvement -- Use of the colon -- Correct word choice -- Better-writing drill -- 6. Communicating in public -- Public speaking -- Drafting the speech -- Communication with the media -- Media access to crime scenes -- Rules for improvement -- Correct word choice -- The paragraph -- Better-writing drill --7. Basic reports -- Types of reports -- Field notes -- Initial police reports -- Operational reports -- Administrative reports -- Required information -- Recording oral statements of witnesses -- Organization of reports -- Drafting the report -- Understanding the report format -- Report content -- Accuracy -- Completeness -- Fairness -- Rules for improvement -- Becoming a speedy writer -- Using the comma -- Criminal Justice Records System -- Report processing -- Crime records -- Confidentiality of records -- 8. Drafting affidavits and the use of reports in court -- Use of reports in court -- The court appearance -- Preparing for court -- Coordinating with the prosecuting attorney -- Testimony in court -- Direct examination -- Cross-examination -- 9. Questioning -- Miranda and its effect -- Pre-Miranda techniques -- Miranda -- The eroding of Miranda -- Interviewing witnesses -- Interviewing victims -- Interrogations -- Interrogation techniques -- Recording techniques -- Rules for improvement -- Characteristics of a well-written report -- Report evaluation -- Sentence structure checklist -- Spelling checklist -- Capitalization checklist -- 10. Interviewing and interacting with victims of crime -- History of victims and the Criminal Justice System -- The Code of Hammurabi -- Other early codes and laws -- Modern codes and laws -- Victims' reactions -- Crisis -- Post-traumatic stress disorder -- Long-term crisis reaction -- Other mental disorders -- Other effects -- Interaction with victims -- Death notification procedures -- Interviewing child sexual abuse victims -- 11. Interviewing as an art -- Interview planning -- Interview location -- Note taking -- Question formulation -- General rules for question construction -- Physiology and its influence -- Questioning techniques -- Active listening -- Interview tactics -- Rules for establishing rapport -- General tactical guidelines -- Interpretation of unspoken behavior -- The search for truth -- 12. Hostage negotiations -- Communications in hostage situations -- Goals in hostage situations -- Profile of hostage negotiation teams -- The critical incident negotiation team.
Subjects: Communication in police administration.; Communication in law enforcement.; Interpersonal communication.;
© c2013., Pearson,
Available copies: 1 / Total copies: 1
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I thought we'd never speak again : the road from enstrangement to reconciliation / by Davis, Laura,1956-;
Subjects: Interpersonal conflict.; Interpersonal communication.; Reconciliation.;
© c2002., HarperCollins,
Available copies: 1 / Total copies: 1
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People tools : 54 strategies for building relationships, creating joy, and embracing prosperity / by Fox, Alan C.;
"Author presents strategies people can employ to build and strengthen the personal relationships he believes are the hallmarks of a successful career and enjoyable life"--Introduction, the toolbox : Naming your tools -- Rules : Visible and invisible -- The wastebasket : Discarding stereotypes -- Walls and doors : no before yes -- The open door : Yes -- Question mark -- The belt buckle -- Patterns persist -- Socrates - know thyself -- The picture : Function over form -- The positive self-fulfilling prophecy -- Buy a ticket -- Target practice -- The 80% solution -- Shrink the glass -- Sunk cost -- Get past perfect -- Take a chance -- The sizzle and the steak -- Blind date : Make a good first impression -- Make lemonade -- Fry another egg -- The four c's -- Stuff it into your sub -- Smiley face -- Showbiz -- Erase -- Things are only things -- Sweet grapes -- Parallel paths -- Catch them being good -- A little bit of oil -- Tip the messenger -- Catching a feather -- The equal relationship -- Honey first -- Leverage -- Dangle a carrot -- A house undivided -- Apology -- After you, Gaston -- Trick or treat -- Back off -- The lone stranger -- Have a conversation -- Snip -- True colors -- Green grass now -- Fall backwards into the hands of fate -- If you want to keep a secret, don't tell anyone - especially your personal trainer -- Climb a mountain -- Hold me -- A million miles away : Focus on the process and let go of the outcome -- Uneven steps -- The road.
Subjects: Interpersonal relations.; Interpersonal communication.; Success.;
© [2014], SelectBooks, Inc.,
Available copies: 1 / Total copies: 1
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Habits of a peacemaker : 10 habits to change our potentially toxic conversations into healthy dialogues / by Collis, Steven T.,1978-author.;
Includes bibliographical references and index.Introduction -- Habit one : intellectual humility and reframing -- Habit two : seek real learning -- Habit three : assume the best about people -- Habit four : don't feed people's worst fears -- Habit five : hunt for the best argument against you -- Habit six : be open to change -- Habit seven : spend time with people -- Habit eight : a sliver of humor -- Habit nine : achieve inner peace -- Habit ten : embrace the discomfort of non-closure."Learn the practical skills that can help you build bridges, heal relationships, and engage in productive conversation about even the hardest topics. Imagine turning what could be a contentious conversation with a family member, a friend, or a coworker into a fruitful exchange that enlightens everyone's minds and inches both of you toward a solution. Steven T. Collis, one of the world's leading experts on civil discourse, reveals ten practical habits that can help you navigate the potential minefields of hard topics and leave you and those you converse with feeling thoughtful and productive. Most people have experienced the slippery slope of dialogue that descends into polarized argument. We yell at each other. We gaslight. We twist one another's words and meanings. We embrace facts that support our conclusions and ignore those that don't. Or we sit in silence, afraid to discuss anything of substance. If how you treat others matters to you, this book offers powerful new habits that can give you the confidence to engage in dialogue about hard topics while building and strengthening relationships. Learn successful habits that will allow you to, among other things: Reframe conversations to make them more productive; Engage in real learning by breaking free from technological manipulation; Ask questions of others to understand their true motivations; Recognize gaslighting and not allow it; Know when and how to use humor; Take time for long reflection; Embrace the discomfort of non-closure. Whether you're motivated by a desire for more fruitful discussions about politics or simply bringing more peace to your home, Habits of a Peacemaker offers you the tools to engage in constructive and healthy dialogue. "--
Subjects: Interpersonal communication.; Conflict management.;
Available copies: 1 / Total copies: 1
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Pitch perfect : how to say it right the first time, every time / by McGowan, Bill,author.; Bowman, Alisa.;
Introducing his simple Principles of Persuasion, the media guru and Award-winning correspondent shows business leaders how to craft the right message and deliver it using the right language - both verbal and nonverbal - to get what they want. --Publishers description.The language of success -- The principles of persuasion -- The headline principle -- The Scorsese principle -- The pasta-sauce principle -- The no-tailgating principle -- The conviction principle -- The curiosity principle -- The Draper principle -- How to think on your feet -- The seven principles at work -- The seven principles at home -- The seven principles and you.
Subjects: Business presentations.; Interpersonal communication.;
© [2014], Harper Business, an imprint of HarperCollins Publishers,
Available copies: 1 / Total copies: 1
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Mindwise : how we understand what others think, believe, feel, and want / by Epley, Nicholas,author.;
Includes bibliographical references (pages [195]-228) and index.Your real sixth sense -- (Mis)reading minds. An overconfident sense ; What you can and cannot know about your own mind -- Does it have a mind? How we dehumanize ; How we anthropomorphize -- What state is another mind in? The trouble of getting over yourself ; The uses and abuses of stereotypes ; How actions can mislead -- Through the eyes of others. How, and how not, to be a better mind reader -- Being mindwise.An exploration of the human mind's capacity for instinctive understanding about the feelings and desires of others explains how the ability or inability to understand the minds of those around us leads to connection or conflict.
Subjects: Empathy.; Emotions.; Interpersonal communication.;
Available copies: 1 / Total copies: 1
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Good leaders ask great questions : your foundation for successful leadership / by Maxwell, John C.,1947-;
Part I: Questions I ask. 1. Why are questions so important? -- 2. What questions do I ask myself as a leader? -- 3. What questions do I ask my team members? -- Part II: Questions leaders ask me. 4. What must I do to lead myself successfully? -- 5. How does leadership work? -- 6. How do I get started in leadership? -- 7. How do I resolve conflict and lead challenging people? -- 8. How can I succeed working under poor leadership? -- 9. How can I successfully navigate leadership transitions? -- 10. How can I develop leaders?" In GOOD LEADERS ASK GREAT QUESTIONS, John C. Maxwell delves into the process of becoming a successful leader by examining how questions can be used to advantage. What are the questions leaders should ask themselves? What questions should they ask members of their team? He then responds to the toughest problems leaders have presented to him. Using social media, Maxwell offered the floor to followers with unanswered questions about what it takes to achieve their professional best, and selected seventy questions on the most popular topics, including: -- How can I discover my unique purpose as a leader? -- What is the most effective daily habit that any leader should develop? -- How do you motivate an unmotivated person? -- How would you work with a difficult leader who has no vision? This book is a thorough, insightful response to those readers and anyone who feels they have plateaued on their journey to develop their ultimate potential. Every leader has room to grow, and the advice in these pages will help readers assess their current position, and structure an effective plan to achieve their goals. "--Includes bibliographical references (pages 291-292) and index.
Subjects: Leadership.; Communication in management.; Interpersonal communication.;
Available copies: 1 / Total copies: 1
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