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You're not listening : what you're missing and why it matters / by Murphy, Kate.;
Includes bibliographical references and index.The lost art of listening -- That syncing feeling : The neuroscience of listening -- Listening to your curiosity : What we can learn from toddlers -- I know what you're going to say : Assumptions as earplugs -- The tone-deaf response : Why people would rather talk to their dog -- Talking like a tortoise, thinking like a hare : The speech-thought differential -- Listening to opposing views : why it feels like being chased by a bear -- Focusing on what's important : Listening in the age of big data -- Improvisational listening : A funny thing happened on the way to work -- Conversational sensitivity : What Terry Gross, LBJ, and con men have in common -- Listening to yourself : The voluble inner voice -- Supporting, not shifting, the conversation -- Hammers, anvils, and stirrups : Turning sound waves into brain waves -- Addicted to distraction -- What worlds conceal and silences reveal -- The morality of listening : Why gossip is good for you -- When to stop listening."At work, we're taught to lead the conversation. On social media, we shape our personal narratives. At parties, we talk over one another. So do our politicians. We're not listening. And no one is listening to us. Despite living in a world where technology allows constant digital communication and opportunities to connect, it seems no one is really listening or even knows how. And it's making us lonelier, more isolated, and less tolerant than ever before. A listener by trade, New York Times contributor Kate Murphy wanted to know how we got here. In this always illuminating and often humorous deep dive, Murphy explains why we're not listening, what it's doing to us, and how we can reverse the trend. She makes accessible the psychology, neuroscience, and sociology of listening while also introducing us to some of the best listeners out there (including a CIA agent, focus group moderator, bartender, radio producer, and top furniture salesman). Equal parts cutting expose, rousing call to action, and practical advice, You're Not Listening is to listening what Susan Cain's Quiet was to introversion. It's time to stop talking and start listening"--
Subjects: Listening.; Interpersonal communication.;
Available copies: 1 / Total copies: 1
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Talking across the divide : how to communicate with people you disagree with and maybe even change the world / by Lee, Justin,1977-author.;
Includes bibliographical references (pages 251-257)."America is more polarized than ever. Whether the issue is Donald Trump, healthcare, abortion, gun control, breastfeeding, or even DC vs Marvel, it feels like you can't voice an opinion without ruffling someone's feathers. In today's digital age, it's easier than ever to build walls around yourself. You fill up your Twitter feed with voices that are angry about the same issues and believe as you believe. Before long, you're isolated in your own personalized echo chamber. And if you ever encounter someone outside of your bubble, you don't understand how the arguments that resonate so well with your peers can't get through to anyone else. In a time when every conversation quickly becomes a battlefield, it's up to us to learn how to talk to each other again. In 'Talking across the divide,' social justice activist Justin Lee explains how to break through the five key barriers that make people resist differing opinions. With a combination of psychological research, pop-culture references, and anecdotes from Justin's many years of experience mediating contentious conversations, this book will help you understand people on the other side of the argument and give you the tools you need to change their minds--even if they've fallen for 'fake news.'"--Echo-chamber world -- But I can't talk to those people! -- The fourth tool -- How to prepare for a successful dialogue -- Shut up and listen -- The first barrier : ego protection. The villain's side of the story -- The second barrier : team loyalty. Challenging us-vs.-them mindsets -- When teams get tense -- Are you the problem? -- The third barrier : comfort. The power of your story -- The fourth barrier : misinformation. Fighting falsehood -- Why won't they accept the truth? -- An uplifting story--starring them -- The fifth barrier : worldview protection. Making the ask -- Reflection -- Hope for the future.
Subjects: Interpersonal conflict.; Interpersonal communication.; Interpersonal relations.;
Available copies: 1 / Total copies: 1
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Habits of a peacemaker : 10 habits to change our potentially toxic conversations into healthy dialogues / by Collis, Steven T.,1978-author.;
Includes bibliographical references and index.Introduction -- Habit one : intellectual humility and reframing -- Habit two : seek real learning -- Habit three : assume the best about people -- Habit four : don't feed people's worst fears -- Habit five : hunt for the best argument against you -- Habit six : be open to change -- Habit seven : spend time with people -- Habit eight : a sliver of humor -- Habit nine : achieve inner peace -- Habit ten : embrace the discomfort of non-closure."Learn the practical skills that can help you build bridges, heal relationships, and engage in productive conversation about even the hardest topics. Imagine turning what could be a contentious conversation with a family member, a friend, or a coworker into a fruitful exchange that enlightens everyone's minds and inches both of you toward a solution. Steven T. Collis, one of the world's leading experts on civil discourse, reveals ten practical habits that can help you navigate the potential minefields of hard topics and leave you and those you converse with feeling thoughtful and productive. Most people have experienced the slippery slope of dialogue that descends into polarized argument. We yell at each other. We gaslight. We twist one another's words and meanings. We embrace facts that support our conclusions and ignore those that don't. Or we sit in silence, afraid to discuss anything of substance. If how you treat others matters to you, this book offers powerful new habits that can give you the confidence to engage in dialogue about hard topics while building and strengthening relationships. Learn successful habits that will allow you to, among other things: Reframe conversations to make them more productive; Engage in real learning by breaking free from technological manipulation; Ask questions of others to understand their true motivations; Recognize gaslighting and not allow it; Know when and how to use humor; Take time for long reflection; Embrace the discomfort of non-closure. Whether you're motivated by a desire for more fruitful discussions about politics or simply bringing more peace to your home, Habits of a Peacemaker offers you the tools to engage in constructive and healthy dialogue. "--
Subjects: Interpersonal communication.; Conflict management.;
Available copies: 1 / Total copies: 1
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Mindwise : how we understand what others think, believe, feel, and want / by Epley, Nicholas,author.;
Includes bibliographical references (pages [195]-228) and index.Your real sixth sense -- (Mis)reading minds. An overconfident sense ; What you can and cannot know about your own mind -- Does it have a mind? How we dehumanize ; How we anthropomorphize -- What state is another mind in? The trouble of getting over yourself ; The uses and abuses of stereotypes ; How actions can mislead -- Through the eyes of others. How, and how not, to be a better mind reader -- Being mindwise.An exploration of the human mind's capacity for instinctive understanding about the feelings and desires of others explains how the ability or inability to understand the minds of those around us leads to connection or conflict.
Subjects: Empathy.; Emotions.; Interpersonal communication.;
Available copies: 1 / Total copies: 1
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Good leaders ask great questions : your foundation for successful leadership / by Maxwell, John C.,1947-;
Part I: Questions I ask. 1. Why are questions so important? -- 2. What questions do I ask myself as a leader? -- 3. What questions do I ask my team members? -- Part II: Questions leaders ask me. 4. What must I do to lead myself successfully? -- 5. How does leadership work? -- 6. How do I get started in leadership? -- 7. How do I resolve conflict and lead challenging people? -- 8. How can I succeed working under poor leadership? -- 9. How can I successfully navigate leadership transitions? -- 10. How can I develop leaders?" In GOOD LEADERS ASK GREAT QUESTIONS, John C. Maxwell delves into the process of becoming a successful leader by examining how questions can be used to advantage. What are the questions leaders should ask themselves? What questions should they ask members of their team? He then responds to the toughest problems leaders have presented to him. Using social media, Maxwell offered the floor to followers with unanswered questions about what it takes to achieve their professional best, and selected seventy questions on the most popular topics, including: -- How can I discover my unique purpose as a leader? -- What is the most effective daily habit that any leader should develop? -- How do you motivate an unmotivated person? -- How would you work with a difficult leader who has no vision? This book is a thorough, insightful response to those readers and anyone who feels they have plateaued on their journey to develop their ultimate potential. Every leader has room to grow, and the advice in these pages will help readers assess their current position, and structure an effective plan to achieve their goals. "--Includes bibliographical references (pages 291-292) and index.
Subjects: Leadership.; Communication in management.; Interpersonal communication.;
Available copies: 1 / Total copies: 1
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You were always mom's favorite! : sisters in conversation throughout their lives / by Tannen, Deborah.;
Includes bibliographical references (p. [223]-226) and index.Sisters in lifelong conversation -- "We're close but we're different": compare and contrast -- Looking up and talking down: competition and the array of age -- Whose side are you on?: Understanding alignment -- "I'll be the princess, you be the frog": younger sister: the view from the frog -- Gateway to the world: older sister: the view from the gate -- It's all talk: sisterspeak and genderlect -- Sisterness: the good, the bad, and how to get more of the lovely.Explores the connections among sisters throughout their childhood years into adulthood, including competitiveness, age differences, and lifelong friendships.
Subjects: Sisters.; Communication in families.; Interpersonal communication.;
© c2009., Random House,
Available copies: 1 / Total copies: 1
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Secret sauce : how to pack your messages with persuasive punch / by Mills, Harry,1950-;
Includes bibliographical references.Secret SAUCE: the magic recipe for measuring persuasive impact -- Simple: one central truth, easy to grasp and picture -- Appealing: different, valuable and personalized -- Unexpected: surprising, intriguing and seductive -- Credible: trusted, transparent and verifiable -- Emotional: warm, arousing and plot-driven -- The SAUCE persuasive impact test -- Predict, test, learn: lessons from J.C. Penney -- Make it easy, make it effortless: don't make it hard to say yes -- Message magic in the 21st century: lessons from buzzfeed -- The power of situations: how context shapes the way we behave -- The confirmation bias: the mother of all misconceptions -- Framing: it's not what you say, it's how you say it -- Social proof: everyone is doing it."When it comes to messaging, what worked in the past won't work today. Our noisy, digital world has undermined our ability to focus. For a message to grab attention and persuade, it now has to pass the SAUCE test and be: Simple, Appealing, Unexpected, Credible, and Emotional. Secret Sauce shows you how to transform unconvincing messages into compelling copy. It comes with a 15-question SAUCE test and a Heat Gauge which allows you to precisely measure the persuasive impact of your messages. Short, easy to read, and packed with visuals, Secret Sauce provides: Clear examples of what works and what doesn't Fascinating insights from behavioral and neurological research Powerful lessons from successful and failed campaigns Less than 10 percent of marketing messages are truly compelling--engaging the head and heart. Secret Sauce helps you weed out the clutter and craft messages that stick."--Book jacket.
Subjects: Persuasion (Psychology); Interpersonal communication.; Business communication.;
Available copies: 1 / Total copies: 1
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Thanks for the feedback : the science and art of receiving feedback well (even when it is off base, unfair, poorly delivered, and frankly, you're not in the mood) / by Stone, Douglas,1958-; Heen, Sheila.;
Includes bibliographical references (pages 325-335) and index."The bestselling authors of the classic Difficult Conversations teach us how to turn evaluations, advice, criticisms, and coaching into productive listening and learning We swim in an ocean of feedback. Bosses, colleagues, customers-but also family, friends, and in-laws-they all have "suggestions" for our performance, parenting, or appearance. We know that feedback is essential for healthy relationships and professional development-but we dread it and often dismiss it. That's because receiving feedback sits at the junction of two conflicting human desires. We do want to learn and grow. And we also want to be accepted just as we are right now. Thanks for the Feedback is the first book to address this tension head on. It explains why getting feedback is so crucial yet so challenging, and offers a powerful framework to help us take on life's blizzard of off-hand comments, annual evaluations, and unsolicited advice with curiosity and grace. The business world spends billions of dollars and millions of hours each year teaching people how to give feedback more effectively. Stone and Heen argue that we've got it backwards and show us why the smart money is on educating receivers- in the workplace and in personal relationships as well. Coauthors of the international bestseller Difficult Conversations, Stone and Heen have spent the last ten years working with businesses, nonprofits, governments, and families to determine what helps us learn and what gets in our way. With humor and clarity, they blend the latest insights from neuroscience and psychology with practical, hard-headed advice. The book is destined to become a classic in the world of leadership, organizational behavior, and education"--"The bestselling authors of the classic Difficult Conversations teach us how to turn evaluations, advice, criticisms, and coaching into productive listening and learning We swim in an ocean of feedback. Bosses, colleagues, customers--but also family, friends, and in-laws--they all have "suggestions" for our performance, parenting, or appearance. We know that feedback is essential for healthy relationships and professional development--but we dread it and often dismiss it. That's because receiving feedback sits at the junction of two conflicting human desires. We do want to learn and grow. And we also want to be accepted just as we are right now. Thanks for the Feedback is the first book to address this tension head on. It explains why getting feedback is so crucial yet so challenging, and offers a powerful framework to help us take on life's blizzard of off-hand comments, annual evaluations, and unsolicited advice with curiosity and grace"--The feedback challenge. Three triggers -- Truth triggers. Separate appreciation, coaching, and evaluation -- First understand -- See your blind spots -- Relationship triggers. Don't switchtrack -- Identify the relationship system -- Identity triggers. Learn how wiring and temperament affect your story -- Dismantle distortions -- Cultivate a growth identity -- Feedback in conversation. How good do I have to be? -- Navigate the conversation -- Get going -- Pull together.
Subjects: Feedback (Psychology); Interpersonal communication.; Communication.; Feedback, Psychological.; Interpersonal Relations.;
Available copies: 1 / Total copies: 1
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Communication & interpersonal skills in nursing / by Grant, Alec,author.; Goodman, Benny,author.; Preceded by (work):Bach, Shirley(Shirley A.).Communication and interpersonal skills in nursing.Third edition.;
Includes bibliographical references (pages 240-263) and index.This title provides a simple-to-read overview of communication and interpersonal skills in nursing, covering everything from empathy and building therapeutic relationships to communicating in different environments, as well as an insight into culture and diversity issues.Understanding communication and interpersonal skills -- Evidence-based communication and interpersonal skills -- The safe and effective practice of communication and interpersonal skills -- Understanding potential barriers to the safe and effective practice of communication and interpersonal skills -- The learning and educational context of communication and interpersonal skills -- The environmental context of communication and interpersonal skills -- Cultural diversity contexts of communication and interpersonal skills -- Beyond technique -- The macro structuring of communication and interpersonal skills -- The micro structuring of communication and interpersonal skills -- The political context of communication and interpersonal skills
Subjects: Communication in nursing.; Nurse and patient.; Interpersonal relations.; Communication.; Communication; Nurse-Patient Relations; Interpersonal Relations;
Available copies: 1 / Total copies: 1
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Soft skills revolution : a guide to connecting with compassion for trainers, teams, and leaders / by Kamin, Maxine.;
Includes bibliographical references (p. 215-217) and index.What are soft skills? -- The hidden side of communication -- The power of positive intentions -- Tact and diplomacy -- The challenge of problem solving -- Soft skills and teams -- The personality factor -- Taking the sting out of feedback -- Conflict and cooperation -- Conclusion."Soft skills are the cluster of personality traits, social graces, communication, language, personal habits, friendliness, and optimism that characterize relationships with other people in the workplace. In an increasingly competitive and sometimes toxic and bulling environment, soft skills training has never been more important for organizational health. This book is designed specifically to help trainers and other organizational leaders build these important skills through a variety of methods including structured training programs as well as informal learning, mentoring and coaching."--
Subjects: Communication in management.; Interpersonal communication.; Interpersonal relations.; Management; Communication in management.; Interpersonal communication.; Interpersonal relations.; Management;
Available copies: 1 / Total copies: 1
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