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Improve your communication skills : how to build trust, be heard and communicate with confidence / by Barker, Alan,1956-;
Includes bibliographical references.What is communication? -- What's your communication style? -- Seven ways to improve your conversations -- The skills of enquiry -- The skills of persuasion -- Tough conversations -- Making a presentation -- Putting it in writing -- Networking: the new conversation.Improve Your Communication Skills is your practical guide to effective communication in business. This fully updated 5th edition now features a handy self-assessment tool to help you profile your own preferred communication style, even more practical exercises, useful checklists and top tips, as well as content on influencing others and managing difficult conversations.
Subjects: Business communication.;
Available copies: 1 / Total copies: 1
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The A-Ha! method : Communicating powerfully in a time of distraction / by Zichermann, Gabe,1974-author.;
Includes bibliographical references and index.What to expect (when you're expected to speak beautifully) -- Everything you know about communication is wrong -- A-Ha! The behavioral science of modern communication -- The Tao of Zoom: strategies for meetings, speeches, and pitches -- The RuPaul theory of personal style -- I have the best stories: Act I -- The journey and the battle: Acts II and III -- Slides and other speaking aids -- Confidence = timing, rehearsal, memorization -- You are a rockstar (and so is your hygiene) -- During your presentation: reading the room -- Post talk -- Conclusion: becoming a professional speaker.Audiences today are more distracted than ever. As a result, traditional forms of communication and public speaking simply don’t work. Noted behavioral designer and gamification expert Gabe Zichermann has an answer: leveraging behavioral science and breakthrough techniques to help anyone pitch, speak, or lead meetings with confidence and success.The A-Ha! Method: Communicating Powerfully in an Age of Distraction weaves together the latest research and Zichermann’s own experiences as a renowned keynote speaker and speaking coach in a practical, step-by-step, and easy to follow guide that can make anyone stand out from the crowd.Readers will learn how to construct stories for maximum impact using techniques from the theatre, improv, and stand up comedy. They’ll apply lessons from the behavioral sciences to structuring talks with a rhythm and meter that’s designed to cut through the fog of distraction. And they’ll learn to build talks, decks, and personal habits to combat speaking anxiety…provided by publisher.
Subjects: Business communication.; Communication.; Public speaking.;
Available copies: 1 / Total copies: 1
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Writing on the job : best practices for communicating in the digital age / by Coven, Martha B.,1972-author.;
Includes bibliographical references (pages 125-127) and index.The basics -- Developing a professional style -- Getting started -- Writing a first draft -- Editing -- Common types of business writing -- Correspondence -- Memos -- Proposals, plans, and reports -- Critical feedback -- Resumes and cover letters -- Numbers and visuals -- Writing about numbers -- Data visualizations -- Slide decks -- Writing for public audiences -- Instructions and forms -- Writing for media -- Commentary -- Public speaking."Based on her course at the Princeton University School of Public and International Affairs, Martha Coven presents a crisp, brief, up-to-date introduction to clear and compelling writing for future professionals. Coven covers the basics of developing a professional style and writing and revising first and successive drafts. She then covers common types of professional writing, including correspondence, memos, proposals, plans, and reports, critical feedback and cover letters. Incorporating the growing significance of statistics and other quantitative values in professional prose, Coven then turns to writing about numbers, data visualization, and slide decks. And reflecting the need for professionals to address public audiences, she concludes with coverage of instructions and forms, writing for the media, commentary, and public speaking. Coven offers advice with concrete examples and templates. She also provides guidance on how formal or informal to allow your language to be, and how to strike the right tone so your message gets heard. Coven emphasizes the "Bottom Line Up Front" approach used by the U.S. military to ensure efficient communications, by which she stresses the importance of beginning with your big idea or claim. The book stresses how a clear communications culture improves the functioning of any organization"--
Subjects: Business writing.; Business communication.; Business report writing.;
Available copies: 1 / Total copies: 1
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The handy communication answer book / by Sergy, Lauren.;
"The subject is written and verbal communication"--Includes bibliographical references (pages 375-387) and index.What is communication? : General communication ; Verbal communication ; Nonverbal communication ; Written communication -- A brief history of communication : Orality, oral traditions, and oratory ; Communicating over distances ; Mass media: newspapers, radio, and TV ; The influence of the Internet -- Rhetoric : Key ideas and terms ; Rhetoric from classical to modern times ; Rhetoric today ; Rhetorical terms, concepts, devices -- Effective written communication : Common types of written communication ; Affecting meaning and interpretation ; Persuasiveness ; Clarity ; Clichés, run-ons, and other gaffes ; Specialty writing -- The email minefield : Email in brief ; Advantages and pitfalls of email ; Effective use of email ; Email etiquette -- Social media : Social media in brief ; Advantages and pitfalls of social media ; Effective use of social media ; Social media etiquette -- The psychology of public speaking : How public speaking and oratory affect communication ; Anxiety and fear of public speaking ; Characteristics of a good public speaker -- Contemporary public speaking : Revolutions in radio, TV, and the Internet ; Important speakers and speeches of the 20th and 21st centuries ; Major public speaking organizations and events -- Speeches and presentations : Styles and types of speeches and presentations ; Key elements of speeches and presentations ; Structure and organization ; Delivery -- The human voice : Anatomy of speaking ; Developing your voice ; Using your voice effectively -- Body talk : The effects of body language ; Developing your body language ; Using body language effectively -- Audience matters : Audience needs and wants ; Engaging your audience ; Hecklers, Smartphones and other annoyances -- Technology and equipment : Amplifiers ; Recording devices ; Internet applications ; Memory aids ; Slideshows and visual presentations -- Business communication : Interpersonal relationships and etiquette ; Workplace conflict management ; Persuasive communication ; Negotiation ; Business writing ; Networking ; Pitching ; Websites and social media ; In-person presentations ; Phone and voice-only presentations ; Acceptance speeches and addresses -- Social communication : Wedding toasts and other common scenarios ; Communicating across cultures ; communicating across generations ; Negotiation with and persuading family and friends -- Academic communication : Style and conventions ; Instructional presentation skills ; Conferences, journals, blots, etc. -- Appendix 1. Rhetoric in political speeches -- Appendix 2. Sample speeches for real life.
Subjects: Written communication.; Oral communication.; Business communication.;
Available copies: 1 / Total copies: 1
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Secret sauce : how to pack your messages with persuasive punch / by Mills, Harry,1950-;
Includes bibliographical references.Secret SAUCE: the magic recipe for measuring persuasive impact -- Simple: one central truth, easy to grasp and picture -- Appealing: different, valuable and personalized -- Unexpected: surprising, intriguing and seductive -- Credible: trusted, transparent and verifiable -- Emotional: warm, arousing and plot-driven -- The SAUCE persuasive impact test -- Predict, test, learn: lessons from J.C. Penney -- Make it easy, make it effortless: don't make it hard to say yes -- Message magic in the 21st century: lessons from buzzfeed -- The power of situations: how context shapes the way we behave -- The confirmation bias: the mother of all misconceptions -- Framing: it's not what you say, it's how you say it -- Social proof: everyone is doing it."When it comes to messaging, what worked in the past won't work today. Our noisy, digital world has undermined our ability to focus. For a message to grab attention and persuade, it now has to pass the SAUCE test and be: Simple, Appealing, Unexpected, Credible, and Emotional. Secret Sauce shows you how to transform unconvincing messages into compelling copy. It comes with a 15-question SAUCE test and a Heat Gauge which allows you to precisely measure the persuasive impact of your messages. Short, easy to read, and packed with visuals, Secret Sauce provides: Clear examples of what works and what doesn't Fascinating insights from behavioral and neurological research Powerful lessons from successful and failed campaigns Less than 10 percent of marketing messages are truly compelling--engaging the head and heart. Secret Sauce helps you weed out the clutter and craft messages that stick."--Book jacket.
Subjects: Persuasion (Psychology); Interpersonal communication.; Business communication.;
Available copies: 1 / Total copies: 1
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Better business speech : techniques, tricks, and shortcuts for public speaking at work / by Geiger, Paul,1959-;
Includes bibliographical references (pages 141-144) and index.Speaking up (meetings and conference calls) : meeting challenges -- Heavy lifting : presentation challenges -- Putting yourself out there (networking and job interviews) : networking challenges -- Sealing the deal : sales call challenges -- Realizing the problem : personal complaints -- Breaking the pattern : business complaints -- Breathing with authority : powerful speech techniques -- No shouting please : controlled speech techniques -- Those sneaky leaks : clear speech techniques -- More than words : body language techniques -- Of tall tales and bumper stickers : preparation techniques -- Fear and loathing : fearless tricks -- Annoying habits : habit-changing shortcuts -- Connecting the dots : executive presence shortcuts."In a business world where we are told that time is money, the real currency is communicating clearly at a poised and measured pace. Better Business Speech: Techniques, Tricks, and Shortcuts for Public Speaking at Work by Paul Geiger focuses on the challenges of being a strong communicator in a range of business settings. It begins with the basic premise that all speaking for business is public speaking. Therefore, these are the communication scenarios where any lack of confidence in speech ability will be magnified. The obstacles that stand in the way of successful meetings, presentations, networking events, job interviews, and sales calls are all clearly described. Seasoned speech coach Paul Geiger offers tricks, techniques, and shortcuts that all seem shockingly simple; but it is the retraining of the mind and body that is the hard part. He details practical daily exercises that lead to better speech habits and addresses the causes of ineffective speech pattern in both personal and business settings. The physical and mental aspects of speech are explored in the context of forming a strong speech technique foundation that never loses sight of the importance of always sounding authentic. By offering action steps and helpful online tutorials, Geiger provides readers with the tools necessary to make lasting changes that will enhance speaking skills in all facets of business life." -- Publisher's description
Subjects: Business communication.; Business presentations.; Public speaking.;
Available copies: 1 / Total copies: 1
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Steal the show : from speeches to job interviews to deal-closing pitches, how to guarantee a standing ovation for all the performances in your life / by Port, Michael,1970-;
Includes bibliographical references (pages 226-229) and index."An inspiring program full of essential advice for spotlight lovers and wallflowers alike that will teach readers how to bring any crowd to its feet Every day there are moments when you must persuade, inform, and motivate others effectively. Each of those moments requires you, in some way, to play a role, to heighten the impact of your words, and to manage your emotions and nerves. Every interaction is a performance, whether you're speaking up in a meeting, pitching a client, or walking into a job interview. In Steal the Show, New York Times best-selling author Michael Port draws on his experience as an actor and as a highly successful corporate speaker and trainer to teach readers how to make the most of every presentation and interaction. He demonstrates how the methods of successful actors can help you connect with, inspire, and persuade any audience. His key strategies for commanding an audience's attention include developing a clear focus for every performance, making sure you engage with your listeners, and finding the best role for yourself in order to convey your message with maximum impact. Michael Port is one of the most in-demand corporate speakers working today. His presentations are always powerful, engaging, and inspirational. And yes, audiences always give him a standing ovation. "--Publisher information.The performer's mindset : Find your voice ; Play the right role in every situation ; Crush your fears and silence the critics -- Powerful performance principles : Have a clear objective ; Act "as if ..." ; Raise the stakes ; Say "yes, and ..." ; Be in the moment ; Choose early and often -- A master class in public speaking : How to craft captivating pitches, speeches, and stories ; How to create and tell stories that make 'em laugh or cry ; How to rehearse and stage world-class performances ; How to produce powerful openings, commanding closings, and amazing audience interaction ; How to improvise your way into the hearts and minds of the toughest crowds ; How to get a standing ovation every time-- really -- Epilogue: All's well that ends well -- The cheat sheet : the 50 public speaking tips you can't afford to ignore lf you want to wow your audience and win praise and plaudits every time.
Subjects: Business presentations.; Business communication.; Employment interviewing.; Interpersonal communication.;
Available copies: 1 / Total copies: 1
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All edge : inside the new workplace networks / by Spinuzzi, Clay.;
Includes bibliographical references and index.
Subjects: Business networks.; Knowledge economy.; Business enterprises; Business communication.;
Available copies: 1 / Total copies: 1
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The storyteller's secret : from TED speakers to business legends, why some ideas catch on and others don't / by Gallo, Carmine.;
Includes bibliographical references (pages 245-260) and index.Preface: Your story is my passion ; Introduction: Richard Branson, dopamine, and the Kalahari Bushmen -- Part I: Storytellers who ignite our inner fire. What makes your heart sing? ; From T-shirt salesman to mega producer ; Conquering stage fright to sell out Yankee Stadium ; A rock star rediscovers his gift in the backstory of his youth ; Change your story, change your life ; The power in your personal legend ; A coffee king pours his heart into his business ; We're not retailers with a mission, we're missionaries who retail ; If you can't tell it, you can't sell it -- Part II: Storytellers who educate. How a spellbinding storyteller received TED's longest standing ovation ; Turning sewage into drinking water ; What you don't understand can (and does) hurt you ; The $98 pants that launched an empire ; Japan unleashes its best storytellers to win Olympic gold ; A funny look at the most popular TED talk of all time ; Dirt, cigars, and sweaty socks put a marketer on the map ; A burger with a side of story -- Part III: Storytellers who simplify. If something can't be explained on the back of an envelope, it's rubbish ; The Evangelizer in Chief ; A film mogul's granddaughter cooks up her own recipe for success ; The storytelling astronaut wows a TED audience ; "Dude's selling a battery" and still inspires ; An entrepreneur makes Shark Tank history -- Part IV: Storytellers who motivate. Find your fight ; The hospital Steve Jobs would have built ; A hotel mogul turns 12,000 employees into customer service heroes ; A revolutionary idea that took off on the back of a napkin ; When Amy lost her legs, she found her voice ; From Hooters to the C-suite -- a former waitress shares her recipe for success ; Trading Wall Street riches for the promise of a pencil ; The ice bucket challenge melts the hearts of millions ; His finest hour -- 180 words that saved the world -- Part V: Storytellers who launch movements. Great storytellers are made, not born ; Millions of women "lean in" after one woman dares to speak out ; The 60-second story that turned the wine world on its side ; From my heart rather than from a sheet of paper ; Story, story, story -- Conclusion: The storyteller's universe ; The storyteller's toolkit ; The storyteller's secrets at a glance ; The storyteller's checklist.Internationally bestselling author Carmine Gallo reveals the secrets to telling powerful, inspiring, and game-changing stories that will help you achieve any goal. --Publisher
Subjects: Business communication.; Communication in management.; Communication in organizations.; Storytelling.; Inspiration.; Persuasion (Psychology);
Available copies: 1 / Total copies: 1
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Glad we met : the art and science of 1:1 meetings / by Rogelberg, Steven G.,author.https://id.oclc.org/worldcat/entity/E39PBJqw6jWjgRRtr4rXpYtdwC;
Includes bibliographical references (pages 207-211) and index."In this section of the book, I discuss the following: 1. why 1:1s; 2. communicating about 1:1s; 3. 1:1 cadence; 4. scheduling and location of 1:1s; 5. questions making up a 1:1; and 6. what a 1:1 agenda can look like. These topics are designed to get you on the path toward excellent 1:1s. These are the critical foundational topics to understand before you move into actually conducting the 1:1, which is section 2 of the book"--
Subjects: Business meetings.; Staff meetings.; Communication in management.; Interpersonal communication.;
Available copies: 1 / Total copies: 1
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