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- Communication : core interpersonal skills for healthcare professionals / by O'Toole, Gjyn,author.https://id.oclc.org/worldcat/entity/E39PCjHqdRgJfvVyrg6GQmMdHy;
Includes bibliographical references and index.Section 1. The significance of effective interpersonal communication for the healthcare professional. Effective communication for healtcare professionals: a model to guide communication -- The overarching goal of communication for healtchcare professionals: person-centered care -- The specific goals of communication for healthcare professionals: introductions and providing information -- The specific goals of communication for healthcare professionals: questioning, comforting and confronting -- The specific goals of communication for healthcare professionals: effective conclusions of interactions and services: negotiating closure -- Section 2. Achieving effective communication by developing awareness within the healthcare professional. Awareness of and the need for relective practice in healthcare communication -- Awareness of self to enhance healthcare communication -- Awareness of how personal assumptions affect healthcare communication -- Awareness of the whole "person/s" for healthcare communication -- Awareness of the effects of non-verbal communication for the healthcare professional -- Awareness of listening to facilitate person/s-centered communication in healthcare -- Awareness of the effects of different environments up healthcare communication -- Section 3. Managing realities of communication as a healthcare professional. Holistic communication contributing to holistic healthcare -- Effective interprofessional communication within multidisciplinary teams -- Managing conflict when communicating as a healthcare professional -- Culturally responsive communication to accomodate cultural diversity in healthcare -- Healthcare professionals communicating with Indigenous peoples -- Misunderstandings and communication for the healthcare professional -- Ethical communication in healthcare -- Remote or long-distance healthcare communication: the typically unseen healthcare professional -- Telehealth or telecommunication: the seen but not-in-the-room healthcare professional -- Documentation: "one-way" professional healthcare communication -- Social media or "not present in person" communication and the healthcare professional -- Section 4. Scenarios to guide communication: opportunities for healthcare professionals to practice communicating effectively with "the person/s." Person/s experiencing strong negative emotions -- Person/s in particular stages of life -- Person/s fulfilling particular life roles -- Person/s experiencing particular conditions -- Person/s in particular contexts."Communication is a core skill for all healthcare professionals, regardless of their specific discipline. The fifth edition of Communication: Core Interpersonal Skills for Healthcare Professionals provides a comprehensive introduction that will be invaluable for students undertaking any training program in health. The book guides students toward an understanding of all the basic communication techniques and skills they will need in practice. They will learn to develop self-awareness about the impact their words and actions might have on others, use a person-centred model to reconstruct their communication style and approach, and then apply their new knowledge and skills to real-life scenarios. Easy to read and logically ordered over four sections, this book will guide students towards developing lifelong communication skills that will ultimately enable optimal person-centred care, successful therapeutic relationships and positive patient outcomes."--Publisher's description.- Subjects: Communication in medicine.; Medical personnel and patient.; Interpersonal communication.; Cultural competence.; Communication; Professional-Patient Relations; Professional-Family Relations; Cultural Competency;
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