Critical conversations in healthcare : scripts & techniques for effective interprofessional & patient communication

Clancy, Cheri 1972- (author.). Sigma Theta Tau International, (issuing body.).

Summary: Critical Conversations provides direction and solutions for deficits in healthcare that exist in verbal and non-verbal communication as well as scripting tool kits that can be applied in various situations and health care settings between nurses and colleagues and nurses and patients. Each chapter features dos and don'ts, reflective questions, and practical tools. Whether you are a new nurse at the bedside or the CNO of a major healthcare facility, this book will help you deal with gossip, harassment, and other tough topics; improve your ability to address workloads, management styles, and other tricky subjects with your managers; work with frustrated families, angry physicians, and disrespectful colleagues; overcome conversation traps that make you feel like you aren't getting your point across; improve the patient experience and effectively communicate with families. -- Provided by publisher.

Record details

ISBN: 9781945157905
ISBN: 1945157909
ISBN: 9781945157912
ISBN: 9781945157929
ISBN: 9781945157936
Physical Description: print
xvii, 300 pages : illustrations ; 23 cm
Edition: Second edition.
Publisher: Indianapolis, IN : Sigma Theta Tau International Honor Society of Nursing, [2019]

Content descriptions

General Note:	Preceded by: Critical conversations : scripts & techniques for effective interprofessional & patient communication / Cheri Clancy. 2014.
Bibliography, etc. Note:	Includes bibliographical references and index.
Formatted Contents Note:	The importance of effective communication in healthcare -- Body language exposed -- The emotionally intelligent and emotionally competent nurse -- Mindful conversations -- Mind over matter -- Impromptu scripting, phrasing, and acronyms -- Interprofessional coaching conversations -- Improving patient experience -- Fostering a healthy workplace environment -- Organizational culture and behavior.