The mediation process : practical strategies for resolving conflict
Record details
- ISBN: 9781118304303
- ISBN: 1118304306
- ISBN: 9781118419748
- ISBN: 9781118421529
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Physical Description:
print
xvi, 686 pages ; 23 cm - Edition: 4th edition.
- Publisher: San Francisco : Jossey-Bass, A Wiley Brand, [2014]
- Copyright: ©2014
Content descriptions
Bibliography, etc. Note: | Includes bibliographical references (pages 611-654) and index. |
Formatted Contents Note: | Approaches for managing and resolving disputes and conflicts -- The mediation process : mediator roles, functions, approaches, and procedures -- The practice of mediation -- Conflict analysis : understanding the causes of conflicts and opportunities for collaboration -- Negotiation and conflict resolution -- The mediation process : an overview -- Making initial contacts with disputing parties -- Collecting and analyzing background information -- Designing a plan for mediation -- Beginning mediation -- Presenting parties' initial perspectives and developing an agenda -- Educating about issues, needs, and interests and framing problems to be resolved -- Generating options and problem solving -- Evaluating and refining options for understandings and agreements -- Reaching understandings and agreements and achieving closure -- Implementing and monitoring understandings and agreements -- Strategies for responding to special situations -- Strategies for multiparty mediation -- Toward an excellent practice for mediation. |
Search for related items by subject
Subject: | Mediation Conflict management |
Available copies
- 1 of 1 copy available at Kirtland Community College.
Holds
- 0 current holds with 1 total copy.
Show Only Available Copies
Location | Call Number / Copy Notes | Barcode | Shelving Location | Status | Due Date |
---|---|---|---|---|---|
Kirtland Community College Library | HM 1126 .M667 2014 | 30775305551336 | General Collection | Available | - |