Book
The memory jogger 2 : tools for continuous improvement and effective planning / Michael Brassard, Diane Ritter.
Describes the continuous quality improvement (CQI) strategy, an organisation-wide approach for continually improving all processes that deliver products and services. Details the four basic principles of CQI: customer focus, process improvement, involving employees, and mobilizing both data and team knowledge to improve decision making.
Record details
- ISBN: 9781576811139
- ISBN: 1576811131
- Physical Description: xiv, 214 pages : illustrations ; 15 cm
- Edition: Second edition.
- Publisher: Methuen, MA : GOAL/QPC, [2018]
- Copyright: ©2018
Content descriptions
| General Note: | First edition published ©1994 as: The memory jogger II. Includes index. |
| Formatted Contents Note: | Activity network diagram (AND) -- Affinity diagram -- Brainstorming -- Brainwriting 6-3-5 -- Cause & effect/fishbone diagram -- Check sheet -- Control charts -- Data points -- Flowchart -- Force field analysis -- Histogram -- Interrelationship diagram (ID) -- Matrix diagram -- Nominal group technique -- Pareto chart -- Prioritization matrices -- Zing Wear case study -- Problem-solving/Process-improvement model: improvement storyboard -- Process capability -- Radar chart -- Run chart -- Scatter diagram -- Team guidelines -- Tree diagram. |
Search for related items by subject
| Subject: | Continuous improvement process. Production management > Quality control. Quality control. Planning. Industrial management. Total quality management. |
Available copies
- 1 of 1 copy available at Kirtland Community College.
Holds
- 0 current holds with 1 total copy.
Show Only Available Copies
| Location | Call Number / Copy Notes | Barcode | Shelving Location | Status | Due Date |
|---|---|---|---|---|---|
| Kirtland Community College Library | HD 62.15 .B73 2018 | 30775305538234 | General Collection | Available | - |