Zingerman's guide to giving great service Cover Image

Book

Zingerman's guide to giving great service / Ari Weinzweig.

Weinzweig, Ari. (Author). Zingermans (Restaurant) (Added Author).

Summary:

Do you really need another book on customer service? There are hundreds you could choose from, and you've probably read at least a dozen. Why should you take advice from a deli with a funny name in Ann Arbor, Michigan? Because the way Zingerman's teaches service is different, better, and more successful than the way others do it. Because while most customer-service books give you philosophy and theory, Zingerman's tells you exactly what to do and exactly how to do it. Because one of Zingerman's founding partners, Ari Weinzweig, has distilled the most important facts about effective customer service into concise and snappy formulas that are easy for you and the people who work with you to remember and use. Do you really need another book on customer service? Yes! But after you read this one, you won't.

Record details

ISBN: 9780989349444
ISBN: 0989349446
Physical Description: 126 pages : illustrations ; 20 cm
Edition: Second hardcover edition.
Publisher: Ann Arbor, Mich. : Zingerman's Press, 2003.

Content descriptions

General Note:	Cover illustration: Ian Nagy; design: Nicole Robichaud; interior illustrations: Ian Nagy, Phil Stead, and Adam Forman.
Formatted Contents Note:	Part 1. Teaching it -- Effective training on the art of giving great service -- Part 2. Defining it -- Zingerman's recipe for successful service -- Part 3. Living it -- Making the recipe a reality -- Part 4. Measuring it -- Setting up a scorecard for service -- Part 5. Rewarding it -- Appreciating great service givers -- Final thoughts -- Appendix: Handy service tools.