The schmuck in my office : how to deal effectively with difficult people at work
Record details
- ISBN: 9781250075673
- ISBN: 125007567X
-
Physical Description:
print
vi, 329 pages ; 25 cm - Edition: First edition.
- Publisher: New York : St. Martin's Press, 2017.
- Copyright: ©2017
Content descriptions
Bibliography, etc. Note: | Includes bibliographical references (pages 309-318) and index. |
Formatted Contents Note: | Part I. Meet the schmuck. Introduction ; What is disruptive behavior? ; Why do we care about difficult behavior? ; Difficult personalities ; Types of people, and what to do about them ; How do I really use this book? ; Important disclaimers -- Part II. In the spotlight: drama kings and queens. Dramatic, emotional, and erratic: character pathology ; Narcissus ; The Venus flytrap ; The swindler -- Part III. Distraction, disorganization, and delays at the desk. Cognition at work ; The bean counter ; The distracted ; Mr. Hyde ; The lost -- Part IV. Can't put a finger on it?. Cultural sensitivity ; The robotic ; The eccentric ; The suspicious -- Part V. Conclusion. Am I the schmuck in my office? ; Workplace philosophies. |
Search for related items by subject
Subject: | Problem employees Personnel management Interpersonal relations Conflict (Psychology) |
Available copies
- 1 of 1 copy available at Kirtland Community College.
Holds
- 0 current holds with 1 total copy.
Show Only Available Copies
Location | Call Number / Copy Notes | Barcode | Shelving Location | Status | Due Date |
---|---|---|---|---|---|
Kirtland Community College Library | HF 5549.5 .E42 F67 2017 | 30775305521685 | General Collection | Available | - |
The Schmuck in My Office : How to Deal Effectively with Difficult People at Work
Click an element below to view details:
Table of Contents
The Schmuck in My Office : How to Deal Effectively with Difficult People at Work
Section | Section Description | Page Number |
---|---|---|
Part I | Meet the Schmuck | p. 1 |
Introduction | p. 3 | |
What Is Disruptive Behavior? | p. 10 | |
Why Do We Care About Difficult Behavior? | p. 15 | |
Difficult Personalities | p. 20 | |
Types of People, and What to Do About Them | p. 25 | |
How Do I Really Use This Book? | p. 29 | |
Important Disclaimers | p. 33 | |
Part II | In the Spotlight: Drama Kings and Queens | p. 37 |
Dramatic, Emotional, and Erratic: Character Pathology | p. 39 | |
Narcissus | p. 43 | |
The Venus Flytrap | p. 75 | |
The Swindler | p. 108 | |
Part III | Distraction, Disorganization, and Delays at the Desk | p. 145 |
Cognition at Work | p. 147 | |
The Bean Counter | p. 152 | |
The Distracted | p. 180 | |
Mr. Hyde | p. 197 | |
The Lost | p. 216 | |
Part IV | Can t Put a Finger on It? | p. 235 |
Cultural Sensitivity | p. 237 | |
The Robotic | p. 241 | |
The Eccentric | p. 263 | |
The Suspicious | p. 278 | |
Part v | Conclusion | p. 299 |
Am I the Schmuck in My Office? | p. 301 | |
Workplace Philosophies | p. 304 | |
Acknowledgments | p. 307 | |
Bibliography | p. 309 | |
Index | p. 319 |