Book
Successful nurse communication : safe care, healthy workplaces, & rewarding careers
Record details
- ISBN: 9780803639454
- ISBN: 0803639457
-
Physical Description:
print
xv, 224 pages : illustrations, portraits ; 23 cm - Publisher: Philadelphia, PA : F.A. Davis Company, [2016]
- Copyright: ©2016
Content descriptions
| Bibliography, etc. Note: | Includes bibliographical references and index. |
| Formatted Contents Note: | pt. I. Developing successful nurse communication. 1. Communication and behavior : A vision of successful nurse communication ; A behavioral approach to communication ; Communication styles and types ; Models of communication ; Variables that affect communication -- 2. Emotional intelligence : Models of emotional intelligence ; Emotional intelligence in nursing -- 3. Respectful and effective listening : Why listening is vital ; Listening styles ; Stages of listening ; Becoming a respectful listener ; GRRRR: a model for great listening ; Receiving feedback -- 4. Assertiveness : Why assertiveness is vital ; SBAR model ; I-statements ; Providing feedback. |
Search for related items by subject
| Subject: | Communication in nursing Nursing Methods Nurse and patient Nursing methods Communication Nurse-Patient Relations |
Available copies
- 1 of 1 copy available at Kirtland Community College.
Holds
- 0 current holds with 1 total copy.
Show Only Available Copies
| Location | Call Number / Copy Notes | Barcode | Shelving Location | Status | Due Date |
|---|---|---|---|---|---|
| Kirtland Community College Library | RT 23 .B69 2016 | 30775305509409 | General Collection | Available | - |
Successful Nurse Communication : Safe Care, Healthy Workplaces and Rewarding Careers
Click an element below to view details:
Table of Contents
Successful Nurse Communication : Safe Care, Healthy Workplaces and Rewarding Careers
| Section | Section Description | Page Number |
|---|---|---|
| Part I | Developing Successful Nurse Communication | p. 1 |
| Chapter 1 | Communication and Behavior | p. 2 |
| A Vision of Successful Nurse Communication | p. 3 | |
| A Behavioral Approach to Communication | p. 4 | |
| Communication Styles and Types | p. 6 | |
| Models of Communication | p. 9 | |
| Variables That Affect Communication | p. 10 | |
| Chapter 2 | Emotional Intelligence | p. 16 |
| Models of Emotional intelligence | p. 17 | |
| Emotional Intelligence in Nursing | p. 19 | |
| Chapter 3 | Respectful and Elective Listening | p. 27 |
| Why Listening is Vital | p. 27 | |
| Listening Styles | p. 29 | |
| Stages of Listening | p. 31 | |
| Becoming a Respectful Listener | p. 32 | |
| GRRRR: A Model for Great Listening | p. 38 | |
| Receiving Feedback | p. 40 | |
| Chapter 4 | Assertiveness | p. 43 |
| Why Assertiveness Is Vital | p. 43 | |
| I-Statements | p. 49 | |
| Providing Feedback | p. 54 | |
| Part II | Why Successful Nurse Communication is Critical | p. 57 |
| Chapter 5 | Patlent Safety | p. 58 |
| Defining Patient Safety | p. 59 | |
| A Brief History of Patient Safety | p. 59 | |
| Primary Organizations Involved in Patient Safety | p. 60 | |
| Sentinel Event Statistics | p. 63 | |
| Root Cause Analysis | p. 64 | |
| Addressing Sentinel Events With Communication | p. 64 | |
| Chapter 6 | Patient Experience | p. 73 |
| Therapeutic Relationships | p. 74 | |
| Patient Experience | p. 78 | |
| Motivational Interviewing | p. 84 | |
| Chapter 7 | Respectful Workplaces | p. 88 |
| Types of Abusive and Disrespectful Behavior | p. 89 | |
| Studying a Pervasive Problem | p. 91 | |
| Abusive and Disrespectful Behavior From Patients | p. 96 | |
| Changing Abusive Behavior Using Respectful Communication | p. 97 | |
| Chapter 8 | Managing Stress and Strategies for Self-Care | p. 101 |
| Self-Care | p. 102 | |
| The Demands of Nursing and Stress | p. 104 | |
| Combating Stress With Self-Care and Communication | p. 110 | |
| Part III | Organizations and Successful Nurse Communication | p. 115 |
| Chapter 9 | Understanding Organizational Culture | p. 116 |
| The Significance of Organizational Culture | p. 116 | |
| Types of Organization Cultures | p. 120 | |
| Explicit and Implicit Rules in Organizational Culture | p. 127 | |
| Chapter 10 | Collaboration and Team Development | p. 130 |
| Healthcare Teams | p. 130 | |
| Stages of Team Development | p. 131 | |
| Teambuilding Strategies | p. 136 | |
| Hierarchy and Teamwork | p. 140 | |
| Chapter 11 | Complex Adaptive Systems | p. 143 |
| Complicated Versus Complex Systems | p. 143 | |
| A Paradigm Shift to Complexity Science | p. 144 | |
| Understanding Complex Adaptive Systems | p. 145 | |
| Major Properties of Complex Adaptive Systems | p. 147 | |
| The Complexity of Nursing Work | p. 151 | |
| Chapter 12 | Change Agents, Quality Improvement, and the Learning Organization | p. 155 |
| Nurses as Change Agents | p. 156 | |
| Quality Improvement | p. 161 | |
| The Learning Organization | p. 162 | |
| Culture Change | p. 166 | |
| Honoring Nurses of the Present | p. 169 | |
| Part IV | Successful Nurse Communication in Action | p. 173 |
| Chapter 13 | Diversity, Inclusion, and Dignity | p. 174 |
| Diversity Among Healthcare Consumers and Within Nursing | p. 174 | |
| Developing a Positive Attitude Toward Diversity | p. 175 | |
| Cultural Competence | p. 178 | |
| Being Open to Diversity and Creating a Climate of Inclusion | p. 179 | |
| Rankism and Dignity | p. 181 | |
| Chapter 14 | Health Information Technology and Digital Communication | p. 187 |
| Health Information Technology | p. 187 | |
| Digital Communication | p. 193 | |
| Chapter 15 | Preparing for Leadership | p. 199 |
| Preparing Nurse Leaders | p. 199 | |
| Leadership Competencies | p. 200 | |
| Leadership Models in Nursing | p. 201 | |
| Leadership Styles | p. 204 | |
| Fundamentals of Delegation | p. 206 | |
| Conflict Management | p. 211 | |
| Epilogue: From Theory to Practice | p. 216 | |
| Index | p. 217 |
Descriptive content provided by Syndetics™, a ProQuest® service.
Click here for Terms of Use.
Click here for Terms of Use.
