Book
Useful, usable, desirable : applying user experience design to your library
Record details
- ISBN: 9780838912263
- ISBN: 0838912265
-
Physical Description:
print
viii, 168 pages : illustrations ; 23 cm - Edition: First edition.
- Publisher: Chicago : ALA Editions, an imprint of the American Library Association, [2014]
Content descriptions
| General Note: | For more information on digital formats, visit the ALA Store at alastore.ala.org and select eEditions. |
| Bibliography, etc. Note: | Includes bibliographical references and index. |
| Formatted Contents Note: | 1. Introducing library user experience : What is user experience design? ; Why UX for libraries? ; The trinity of good UX ; The principles of library user experience design ; How to use this book ; A note on terminology -- 2. User research techniques in this book : Attitudinal and behavioral research ; Other user research techniques -- 3. Physical space : The library building is clean and functions as intended ; The library building is free from clutter ; Furniture adequately supports member needs ; The building supports diverse behaviors ; Members have easy access to power outlets -- 4. Service points : Members readily approach service desks ; Service desks adjust to changing needs ; Members receive assistance when and where they need it ; Members receive the kind of assistance they need -- 5. Policies and customer service : Your library has a service philosophy ; Your staff members know and live your service philosophy ; There is as little policy as possible ; Library policies empower staff ; Staff members are friendly and genuinely want to help ; Service is consistent across departments and modalities ; Service is consistent across the organization -- 6. Signage and wayfinding : Your library has a brand manual that is consistent with the principles of graphic design ; All signage uses the same visual language ; Different types of signs are visually distinct ; There are as few signs as possible ; There are no paper signs taped to walls, doors, tables, computers, or any other surfaces ; Regulatory signs are written in a plain, polite, and friendly manner ; Library cards contain useful information and employ the library's visual language ; First-time visitors can easily locate all parts of the library -- 7. Online presence : Members can easily search for library items and place holds ; Members can easily accomplish critical tasks ; The size of your website is commensurate with the amount of effort you can devote to it ; Web content is engaging ; Content is written for the web ; Website employs web design conventions ; Home page clearly expresses what people can do on your site ; Website is easy to use on all devices ; Website employs the library's visual language ; You use social media tools in meaningful ways -- 8. Using the library : The technology in your library is relevant, useful, and usable ; Collections are relevant to member needs ; Marketing materials are relevant to member needs ; You merchandize your materials ; Library services and programs solve problems -- 9. Wrapping up: philosophy, process, and culture : Whole library thinking ; The design process ; Your organizational culture ; Parting words -- Appendix : Keeping score. |
Search for related items by subject
| Subject: | Library administration Public services (Libraries) Information services Management User-centered system design Library planning |
Available copies
- 1 of 1 copy available at Kirtland Community College.
Holds
- 0 current holds with 1 total copy.
Show Only Available Copies
| Location | Call Number / Copy Notes | Barcode | Shelving Location | Status | Due Date |
|---|---|---|---|---|---|
| Kirtland Community College Library | Z 678 .S36 2014 | 30775305502222 | General Collection | Available | - |
| LDR | 06063cam a2200673 i 4500 | ||
|---|---|---|---|
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| 003 | KCCL | ||
| 005 | 20151212214722.0 | ||
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| 037 | . | ‡bAmer Library Assn, 1650 Bluegrass Lakes Pkwy, Alpharetta, GA, USA, 30004-7714, (770)4428633 ‡nSAN 201-0062 | |
| 042 | . | ‡apcc | |
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| 082 | 0 | 0. | ‡a025.1 ‡223 |
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| 100 | 1 | . | ‡aSchmidt, Aaron, ‡d1978- |
| 245 | 1 | 0. | ‡aUseful, usable, desirable : ‡bapplying user experience design to your library / ‡cAaron Schmidt and Amanda Etches. |
| 246 | 3 | 0. | ‡aApplying user experience design to your library |
| 250 | . | ‡aFirst edition. | |
| 264 | 1. | ‡aChicago : ‡bALA Editions, an imprint of the American Library Association, ‡c[2014] | |
| 300 | . | ‡aviii, 168 pages : ‡billustrations ; ‡c23 cm | |
| 336 | . | ‡atext ‡btxt ‡2rdacontent | |
| 337 | . | ‡aunmediated ‡bn ‡2rdamedia | |
| 338 | . | ‡avolume ‡bnc ‡2rdacarrier | |
| 500 | . | ‡aFor more information on digital formats, visit the ALA Store at alastore.ala.org and select eEditions. | |
| 504 | . | ‡aIncludes bibliographical references and index. | |
| 520 | . | ‡a"Every decision you make affects how people experience your library. Aaron Schmidt and Amanda Etches count some 19 touchpoints--website, email, furniture, parking lot, events, newsletters, to name a few. Three elements are to be useful, useable, and desirable. Like three legs of a stool, missing any one will take you down. This book looks at the major checkpoints for user experience in a library, offering guidance on every facet, why it's important and how to assess your library's current status"-- ‡cProvided by publisher. | |
| 505 | 0 | . | ‡a1. Introducing library user experience : What is user experience design? ; Why UX for libraries? ; The trinity of good UX ; The principles of library user experience design ; How to use this book ; A note on terminology -- 2. User research techniques in this book : Attitudinal and behavioral research ; Other user research techniques -- 3. Physical space : The library building is clean and functions as intended ; The library building is free from clutter ; Furniture adequately supports member needs ; The building supports diverse behaviors ; Members have easy access to power outlets -- 4. Service points : Members readily approach service desks ; Service desks adjust to changing needs ; Members receive assistance when and where they need it ; Members receive the kind of assistance they need -- 5. Policies and customer service : Your library has a service philosophy ; Your staff members know and live your service philosophy ; There is as little policy as possible ; Library policies empower staff ; Staff members are friendly and genuinely want to help ; Service is consistent across departments and modalities ; Service is consistent across the organization -- 6. Signage and wayfinding : Your library has a brand manual that is consistent with the principles of graphic design ; All signage uses the same visual language ; Different types of signs are visually distinct ; There are as few signs as possible ; There are no paper signs taped to walls, doors, tables, computers, or any other surfaces ; Regulatory signs are written in a plain, polite, and friendly manner ; Library cards contain useful information and employ the library's visual language ; First-time visitors can easily locate all parts of the library -- 7. Online presence : Members can easily search for library items and place holds ; Members can easily accomplish critical tasks ; The size of your website is commensurate with the amount of effort you can devote to it ; Web content is engaging ; Content is written for the web ; Website employs web design conventions ; Home page clearly expresses what people can do on your site ; Website is easy to use on all devices ; Website employs the library's visual language ; You use social media tools in meaningful ways -- 8. Using the library : The technology in your library is relevant, useful, and usable ; Collections are relevant to member needs ; Marketing materials are relevant to member needs ; You merchandize your materials ; Library services and programs solve problems -- 9. Wrapping up: philosophy, process, and culture : Whole library thinking ; The design process ; Your organizational culture ; Parting words -- Appendix : Keeping score. |
| 650 | 0. | ‡aLibrary administration. | |
| 650 | 0. | ‡aPublic services (Libraries) | |
| 650 | 0. | ‡aInformation services ‡xManagement. | |
| 650 | 0. | ‡aUser-centered system design. | |
| 650 | 0. | ‡aLibrary planning. | |
| 700 | 1 | . | ‡aEtches, Amanda, ‡d1975- |
| 938 | . | ‡aBaker and Taylor ‡bBTCP ‡nBK0014978641 | |
| 938 | . | ‡aCoutts Information Services ‡bCOUT ‡n28269211 | |
| 938 | . | ‡aErasmus Boekhandel ‡bERAA ‡nNTS0000184398 | |
| 938 | . | ‡aYBP Library Services ‡bYANK ‡n11803636 | |
| 994 | . | ‡aC0 ‡bET8 | |
| 905 | . | ‡u150792 | |
| 901 | . | ‡aocn878812623 ‡bOCoLC ‡c43122 ‡tbiblio ‡soclc | |