Book
Useful, usable, desirable : applying user experience design to your library
Record details
- ISBN: 9780838912263
- ISBN: 0838912265
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Physical Description:
print
viii, 168 pages : illustrations ; 23 cm - Edition: First edition.
- Publisher: Chicago : ALA Editions, an imprint of the American Library Association, [2014]
Content descriptions
| General Note: | For more information on digital formats, visit the ALA Store at alastore.ala.org and select eEditions. |
| Bibliography, etc. Note: | Includes bibliographical references and index. |
| Formatted Contents Note: | 1. Introducing library user experience : What is user experience design? ; Why UX for libraries? ; The trinity of good UX ; The principles of library user experience design ; How to use this book ; A note on terminology -- 2. User research techniques in this book : Attitudinal and behavioral research ; Other user research techniques -- 3. Physical space : The library building is clean and functions as intended ; The library building is free from clutter ; Furniture adequately supports member needs ; The building supports diverse behaviors ; Members have easy access to power outlets -- 4. Service points : Members readily approach service desks ; Service desks adjust to changing needs ; Members receive assistance when and where they need it ; Members receive the kind of assistance they need -- 5. Policies and customer service : Your library has a service philosophy ; Your staff members know and live your service philosophy ; There is as little policy as possible ; Library policies empower staff ; Staff members are friendly and genuinely want to help ; Service is consistent across departments and modalities ; Service is consistent across the organization -- 6. Signage and wayfinding : Your library has a brand manual that is consistent with the principles of graphic design ; All signage uses the same visual language ; Different types of signs are visually distinct ; There are as few signs as possible ; There are no paper signs taped to walls, doors, tables, computers, or any other surfaces ; Regulatory signs are written in a plain, polite, and friendly manner ; Library cards contain useful information and employ the library's visual language ; First-time visitors can easily locate all parts of the library -- 7. Online presence : Members can easily search for library items and place holds ; Members can easily accomplish critical tasks ; The size of your website is commensurate with the amount of effort you can devote to it ; Web content is engaging ; Content is written for the web ; Website employs web design conventions ; Home page clearly expresses what people can do on your site ; Website is easy to use on all devices ; Website employs the library's visual language ; You use social media tools in meaningful ways -- 8. Using the library : The technology in your library is relevant, useful, and usable ; Collections are relevant to member needs ; Marketing materials are relevant to member needs ; You merchandize your materials ; Library services and programs solve problems -- 9. Wrapping up: philosophy, process, and culture : Whole library thinking ; The design process ; Your organizational culture ; Parting words -- Appendix : Keeping score. |
Search for related items by subject
| Subject: | Library administration Public services (Libraries) Information services Management User-centered system design Library planning |
Available copies
- 1 of 1 copy available at Kirtland Community College.
Holds
- 0 current holds with 1 total copy.
Show Only Available Copies
| Location | Call Number / Copy Notes | Barcode | Shelving Location | Status | Due Date |
|---|---|---|---|---|---|
| Kirtland Community College Library | Z 678 .S36 2014 | 30775305502222 | General Collection | Available | - |
Useful, Usable, Desirable : Applying User Experience Design to Your Library
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Summary
Useful, Usable, Desirable : Applying User Experience Design to Your Library
Useful, useable, desirable: like three legs of a stool, if your library is missing the mark on any one of these it's bound to wobble. Every decision you make affects how people experience your library. In this useful primer, user experience (UX) librarians Schmidt and Etches identify 19 crucial touchpoints such as the library website, email, furniture, parking lot, events, and newsletters. They explain why each is important to your library's members and offer guidance on how to make improvements. From library administrators to public relations and marketing staff, anyone concerned with how members experience your library will benefit from this book's Coverage of the eight principles of library UX design, explaining how they can guide you to better serve your library's members Advice on simple, structured ways to evaluate and improve aspects such as physical space, service points, policies and customer service, signage and wayfinding, online presence, and using the library Scorecard system for self evaluation, which includes methods for determining how much time, effort, and skill will be involved in getting optimum performance Easy to dip into as the need arises, this book points the way towards ensuring that your library is a welcoming space for everyone.
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