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Serving online customers : lessons for libraries from the business world

Barclay, Donald A. (author.).

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  • 1 of 1 copy available at Kirtland Community College.

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0 current holds with 1 total copy.

Location Call Number / Copy Notes Barcode Shelving Location Status Due Date
Kirtland Community College Library Z 674.75 .I58 B37 2014 30775305478571 General Collection Available -

Record details

  • ISBN: 9780810893177 (cloth : alk. paper)
  • ISBN: 0810893177 (cloth : alk. paper)
  • ISBN: 9780810887329 (pbk. : alk. paper)
  • ISBN: 0810887320 (pbk. : alk. paper)
  • ISBN: 9780810887336 (electronic)
  • Physical Description: print
    vii, 223 pages ; 24 cm
  • Publisher: Lanham, Maryland : Rowman & Littlefield, [2014]

Content descriptions

Bibliography, etc. Note: Includes bibliographical references and index.
Formatted Contents Note: Living in the market : libraries and businesses -- What librarians can learn from the business literature -- Unlikely sources : what librarians can learn from the shady side of the Web -- Understanding the self-service experience in the online environment -- Services for remote users : librarians in search of a niche -- Online education : will the twenty-first century library be on board? -- Designing websites : trust and flow -- Artificial intelligence in the library : the time is some day (maybe) -- Assessment in the online environment : an unmet challenge.
Subject: Libraries and the Internet
Library Web sites
Libraries Customer services
Electronic reference services (Libraries)
Libraries and distance education
Library users Effect of technological innovations on
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