Civility in the digital age : how companies and people can triumph over haters, trolls, bullies, and other jerks
Record details
- ISBN: 9780789750242 (pbk.)
- ISBN: 0789750244 (pbk.)
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Physical Description:
print
xii, 303 pages : illustrations ; 23 cm - Publisher: Indianapolis, Indiana : Que ; London : Pearson Education [distributor], [2013]
Content descriptions
Bibliography, etc. Note: | Includes bibliographical references and index. |
Formatted Contents Note: | Who Gives A Darn About Conflict?: -- If it happened to them, it can happen to you -- How this book will help you -- It all began on August 6, 1991 -- Every single day people and businesses take a hit on the internet: -- Negative effects of unresolved conflict -- Unique aspects of online communications -- Anonymity and pseudonymity -- Legal system's weaknesses -- When it's online, it's permanent -- Three scenarios revisited -- What is conflict and how can conflict management and resolution help? -- Foundational concepts in conflict management and resolution -- Positions -- Needs -- Values -- Different types of conflict management and resolution: -- Negotiation -- Facilitation -- Mediation -- Arbitration -- Civil litigation -- Three foundational skills necessary in conflict: -- Management and resolution -- What this book covers -- Endnotes -- Why Your Online Reputation And Privacy Matter: -- More and more, everything you do is public and subject to public scrutiny -- Sharing and oversharing -- Your digital footprint matters, whether you want it to or not -- How online information about your affects your reputation and life -- Online information about your affects your education, too -- Online information about you impacts your career success -- Online information affects more than you think -- Reputational hits from the outside -- Reputational hits from the inside -- Measuring your existing digital footprint: -- Consumer review and complaint sites -- Local and hyperlocal sites -- Sentiment analysis -- Creating a strong online reputation: -- Importance of trust and goodwill -- If you make a mistake, own it -- Monitoring your online reputation: -- Using monitoring tools -- Endnotes -- Different Types Of Conflicts You'll Encounter Online: -- Whether you're a global giant or a private individual, you can't escape online conflict -- How many different types of online conflicts are there?: -- One-on-one conflict -- One-on-one conflict between individuals with a prior relationship -- One-on-one conflict between individuals who are known to each other -- One-on-one conflict between individuals with only a superficial prior relationship -- Conflicts between several people or groups -- Conflicts between several people or groups who share a common identity -- Conflicts between several people or groups who don't share a common identity -- Conflicts between an individual and several community members -- Conflicts between community members and site representatives -- Conflict with people who are pseudonymous or anonymous -- Online lynch mobs: -- Private versus public disputes -- Conflict issue categories: -- Content-based conflicts -- Personality-based conflicts -- Power-based conflicts -- Identity-based conflicts -- Why these online conflicts matter -- Endnotes -- Who Are The Troublemakers?: -- Pathetic loser and coward: -- Troublemakers come in all sorts of shapes and sizes -- Anatomy of a troll -- How to deal with trolls -- Dealing with sockpuppets -- How to identify a sockpuppet -- Dealing with difficult people -- Dealing with online defamers -- Cyberbullies, cyberharassers, and cyberstalkers -- What to do if you are being harassed or stalked -- Online and offline can overlap -- Endnotes -- What's Your Conflict Style?: -- It's other people who are making me crazy, so why are we talking about me? -- There is no single right or wrong conflict style -- Adult personal conflict styles -- Competing: the warrior -- Coercing: the bulldozer -- Circumventing: the dodger -- Compliant: the pacifier -- Compromising: the negotiator -- Covert: the operative -- Collaborative: the resolver -- Online conflict style quiz: which one are you? -- Scoring key -- Endnotes -- 101 of Anger Management: -- Anger is a primal emotion -- Important note about this chapter -- What happens to you when you become angry? -- Are there differences in who becomes angry and how they express it? -- Why people become angry -- Don't confuse anger with other, similar emotions -- Negative anger affects people at work and at home -- Downside of expressing anger online -- Venting and self-control -- Anger management techniques -- Endnotes -- Digital Literacy In A Hyperconnected World: -- Brett Cohen the celebrity -- News media takes accuracy seriously-and still sometimes gets it wrong -- Digital literacy and why it's important -- Truthiness is the word -- Critical thinking is a core component of digital literacy -- Check your biases and beliefs -- Examining credibility and quality -- Don't be seduced by gossip and rumors -- Accuracy and verifiability of information -- Is a desire for the truth strong enough to overcome bias and faulty thinking? -- Endnotes -- |
Search for related items by subject
Subject: | Online etiquette Online dispute resolution |
Available copies
- 1 of 1 copy available at Kirtland Community College.
Holds
- 0 current holds with 1 total copy.
Show Only Available Copies
Location | Call Number / Copy Notes | Barcode | Shelving Location | Status | Due Date |
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Kirtland Community College Library | TK 5105.878 .W43 2013 | 30775305464811 | General Collection | Available | - |