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How to say anything to anyone : a guide to building business relationships that really work  Cover Image Book Book

How to say anything to anyone : a guide to building business relationships that really work / Shari Harley.

Harley, Shari. (Author).

Summary:

Take charge of your career by taking charge of your business relationships. We all know how it feels when our colleagues talk about us but not to us. It is frustrating, and it creates tension. When candor is missing in the workplace, employees feel like they are working in the dark. Leaders do not know what employees really think; managers are frustrated when outcomes are not what they expect; and employees often do not know where they stand performance-wise. Many of us remain passive against broken, indirect communication habits, hoping that things will miraculously improve, but they won't. Not without skills and effort. The people you work with can work with you, around you, or against you. How people work with you depends on the relationships you cultivate. Do your colleagues trust you? Can they speak openly to you when projects and tasks go awry? Take charge of your career by taking charge of your business relationships. Make your work environment less tense and more productive by practicing direct communication. Set relationship expectations, work with people how they like to work, and give and receive regular feedback. This book teaches how to: Ask for what you want at work ; Improve all types of working relationships ; Reduce the gossip and drama in your office ; Tell people when you are frustrated in a way that resonates ; Take action on your ideas and feelings ; Get honest feedback on your performance. Here the author shares the real-life stories of people who have struggled to get what they want at work. With her clear and specific roadmap in hand, she shows how to create the career and business relationships you really want, and keep them.

Record details

  • ISBN: 9781608324095 :
  • ISBN: 1608324095
  • Physical Description: iv, 168 p. ; 23 cm.
  • Edition: 1st ed.
  • Publisher: Austin, Tex. : Greenleaf Book Group Press, c2013.

Content descriptions

General Note:
Issued also as an ebook.
Formatted Contents Note:
The case for candor -- How to establish candid relationships -- You get what you ask for -- Taking the mystery out of working with others -- How to create candid managerial relationships -- Managing up with candor -- Strengthening internal business relationships -- Relationships require maintenance -- Can I trust you? -- Giving and receiving feedback: what, when, why, and how -- The feedback formula -- Tips for giving useful feedback -- What they say when you're not there -- Dealing with difficult situations -- Business relationships that really work.
Subject: Interpersonal relations.
Success in business.
Communication in management.
Trust > Social aspects.

Available copies

  • 1 of 1 copy available at Kirtland Community College.

Holds

  • 0 current holds with 1 total copy.
Show Only Available Copies
Location Call Number / Copy Notes Barcode Shelving Location Status Due Date
Kirtland Community College Library HM 1106 .H37 2013 30775305457062 General Collection Available -

Syndetic Solutions - CHOICE_Magazine Review for ISBN Number 9781608324095
How to Say Anything to Anyone : A Guide to Building Business Relationships That Really Work
How to Say Anything to Anyone : A Guide to Building Business Relationships That Really Work
by Harley, Shari
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CHOICE_Magazine Review

How to Say Anything to Anyone : A Guide to Building Business Relationships That Really Work

CHOICE


Copyright American Library Association, used with permission.

Harley, a communications consultant, stresses the effective use of candor in the workplace and the importance of asking questions, understanding expectations, and giving and receiving feedback. Although her book is targeted to corporate employers and employees, it offers useful advice and techniques for students planning to enter the workforce on important topics such as how to establish candid relationships, build trust with colleagues, and give and receive feedback. Most of the practical, accessible examples are drawn from Harley's experience as a consultant or as an employee using consulting techniques. For example, an exploration of the underlying reasons for a request to telecommute, a problem that might have otherwise been dismissed as a nonstarter, led to other acceptable options. Harley advises that candor thrives in an atmosphere of trust and leads to information and power for the employer, yet it also increases employee satisfaction and retention. However, she cautions that certain aspects of the business communication spectrum, such as job interviews, are inherently low-candor situations. She recommends that situations less likely to be colored by a desire to please be used to promote candor. Summing Up: Recommended. All readership levels and collections. E. G. Ferris Goodwin College


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