How to say anything to anyone : a guide to building business relationships that really work / Shari Harley.
Record details
- ISBN: 9781608324095 :
- ISBN: 1608324095
- Physical Description: iv, 168 p. ; 23 cm.
- Edition: 1st ed.
- Publisher: Austin, Tex. : Greenleaf Book Group Press, c2013.
Content descriptions
General Note: | Issued also as an ebook. |
Formatted Contents Note: | The case for candor -- How to establish candid relationships -- You get what you ask for -- Taking the mystery out of working with others -- How to create candid managerial relationships -- Managing up with candor -- Strengthening internal business relationships -- Relationships require maintenance -- Can I trust you? -- Giving and receiving feedback: what, when, why, and how -- The feedback formula -- Tips for giving useful feedback -- What they say when you're not there -- Dealing with difficult situations -- Business relationships that really work. |
Search for related items by subject
Subject: | Interpersonal relations. Success in business. Communication in management. Trust > Social aspects. |
Available copies
- 1 of 1 copy available at Kirtland Community College.
Holds
- 0 current holds with 1 total copy.
Location | Call Number / Copy Notes | Barcode | Shelving Location | Status | Due Date |
---|---|---|---|---|---|
Kirtland Community College Library | HM 1106 .H37 2013 | 30775305457062 | General Collection | Available | - |
CHOICE_Magazine Review
How to Say Anything to Anyone : A Guide to Building Business Relationships That Really Work
CHOICE
Copyright American Library Association, used with permission.
Harley, a communications consultant, stresses the effective use of candor in the workplace and the importance of asking questions, understanding expectations, and giving and receiving feedback. Although her book is targeted to corporate employers and employees, it offers useful advice and techniques for students planning to enter the workforce on important topics such as how to establish candid relationships, build trust with colleagues, and give and receive feedback. Most of the practical, accessible examples are drawn from Harley's experience as a consultant or as an employee using consulting techniques. For example, an exploration of the underlying reasons for a request to telecommute, a problem that might have otherwise been dismissed as a nonstarter, led to other acceptable options. Harley advises that candor thrives in an atmosphere of trust and leads to information and power for the employer, yet it also increases employee satisfaction and retention. However, she cautions that certain aspects of the business communication spectrum, such as job interviews, are inherently low-candor situations. She recommends that situations less likely to be colored by a desire to please be used to promote candor. Summing Up: Recommended. All readership levels and collections. E. G. Ferris Goodwin College