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How to say anything to anyone : a guide to building business relationships that really work  Cover Image Book Book

How to say anything to anyone : a guide to building business relationships that really work / Shari Harley.

Harley, Shari. (Author).

Summary:

Take charge of your career by taking charge of your business relationships. We all know how it feels when our colleagues talk about us but not to us. It is frustrating, and it creates tension. When candor is missing in the workplace, employees feel like they are working in the dark. Leaders do not know what employees really think; managers are frustrated when outcomes are not what they expect; and employees often do not know where they stand performance-wise. Many of us remain passive against broken, indirect communication habits, hoping that things will miraculously improve, but they won't. Not without skills and effort. The people you work with can work with you, around you, or against you. How people work with you depends on the relationships you cultivate. Do your colleagues trust you? Can they speak openly to you when projects and tasks go awry? Take charge of your career by taking charge of your business relationships. Make your work environment less tense and more productive by practicing direct communication. Set relationship expectations, work with people how they like to work, and give and receive regular feedback. This book teaches how to: Ask for what you want at work ; Improve all types of working relationships ; Reduce the gossip and drama in your office ; Tell people when you are frustrated in a way that resonates ; Take action on your ideas and feelings ; Get honest feedback on your performance. Here the author shares the real-life stories of people who have struggled to get what they want at work. With her clear and specific roadmap in hand, she shows how to create the career and business relationships you really want, and keep them.

Record details

  • ISBN: 9781608324095 :
  • ISBN: 1608324095
  • Physical Description: iv, 168 p. ; 23 cm.
  • Edition: 1st ed.
  • Publisher: Austin, Tex. : Greenleaf Book Group Press, c2013.

Content descriptions

General Note:
Issued also as an ebook.
Formatted Contents Note:
The case for candor -- How to establish candid relationships -- You get what you ask for -- Taking the mystery out of working with others -- How to create candid managerial relationships -- Managing up with candor -- Strengthening internal business relationships -- Relationships require maintenance -- Can I trust you? -- Giving and receiving feedback: what, when, why, and how -- The feedback formula -- Tips for giving useful feedback -- What they say when you're not there -- Dealing with difficult situations -- Business relationships that really work.
Subject: Interpersonal relations.
Success in business.
Communication in management.
Trust > Social aspects.

Available copies

  • 1 of 1 copy available at Kirtland Community College.

Holds

  • 0 current holds with 1 total copy.
Show Only Available Copies
Location Call Number / Copy Notes Barcode Shelving Location Status Due Date
Kirtland Community College Library HM 1106 .H37 2013 30775305457062 General Collection Available -

Syndetic Solutions - Author Notes for ISBN Number 9781608324095
How to Say Anything to Anyone : A Guide to Building Business Relationships That Really Work
How to Say Anything to Anyone : A Guide to Building Business Relationships That Really Work
by Harley, Shari
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Author Notes

How to Say Anything to Anyone : A Guide to Building Business Relationships That Really Work

Shari Harley is a business communication expert. She started her career selling and facilitating effective communication programs for Dale Carnegie Training. She has also served as a business communication trainer for American Century Investments, led leadership development and succession planning for OppenheimerFunds, and taught leadership courses at the University of Denver. Harley holds an MA in applied communication from the University of Denver and a BA in psychology from Washington University in St. Louis, Missouri. In 2007 Harley left her corporate director job to launch CANDID CULTURE, a business communication training and keynote speaking firm that seeks to bring effective communication back to the workplace, making it easier to give positive feedback and constructive feedback at work. Shari is known globally as an engaging, funny, content-rich business communication keynote speaker and trainer. Her practical approach to making business relationships work and improving business communication has enabled her to speak and train throughout the United States and in Singapore, Thailand, Malaysia, India, Dubai, and Australia. She holds the CSP (Certified Speaking Professional) designation. Shari has a passion for international travel, and there are few places she won't go. When not traveling, speaking, or training, Shari spends as much time as possible outside. She lives in Denver, Colorado.


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