Written and interpersonal communication : methods for law enforcement / Harvey Wallace, Cliff Roberson.
Record details
- ISBN: 9780132623681
- ISBN: 0132623684
- Physical Description: xiv, 190 p. : ill. ; 24 cm.
- Edition: 5th ed.
- Publisher: Boston : Pearson, c2013.
Content descriptions
General Note: | Includes index. |
Formatted Contents Note: | 1. The need for effective communication -- Troublesome non-English rules -- Keys to good writing -- Communication within a law enforcement environment -- Communication within a community -- Communication by e-mail -- Strategies for dealing with difficult conversations -- Written communication techniques -- Rules of capitalization -- Frequently confused words -- Words that can be left out -- Intensives -- Repetition -- Spelling -- 2. Oral versus written communication -- Entropy and negative entropy -- Written communication -- Writing defined -- Correct word usage -- Subject and object pronouns -- Better-writing drill -- Compound words -- 3. The communication process -- The Johari Window -- The four regions of knowledge -- The four basic types of communication patterns -- Schramm's model -- Lasswell's model -- Mathematical model -- Group versus individual communication -- Rules for improvement -- Problems with verbs -- Use of the first person -- Use of the active voice -- Correct usage of pronouns -- Correct word usage -- 4. Improvement of communication -- Barriers to communication -- Emotional barriers -- Physical barriers -- Semantic barriers -- Ineffective listening -- Listening speed -- Feedback -- Rules for improvement -- Effective listening exercises -- Modifiers -- Faulty parallelism -- 5. Special communications issues -- Communication with people from other cultures -- Survival Spanish -- Communication with persons with hearing impairments -- Communication with persons with mental issues -- Mental retardation or mental illness? -- Detection of mental problems -- Contact with the person -- Communication tactics -- Common sense -- Communication with individuals under the influence -- Responding to persons with epilepsy or having seizures -- Rules for improvement -- Use of the colon -- Correct word choice -- Better-writing drill -- 6. Communicating in public -- Public speaking -- Drafting the speech -- Communication with the media -- Media access to crime scenes -- Rules for improvement -- Correct word choice -- The paragraph -- Better-writing drill -- 7. Basic reports -- Types of reports -- Field notes -- Initial police reports -- Operational reports -- Administrative reports -- Required information -- Recording oral statements of witnesses -- Organization of reports -- Drafting the report -- Understanding the report format -- Report content -- Accuracy -- Completeness -- Fairness -- Rules for improvement -- Becoming a speedy writer -- Using the comma -- Criminal Justice Records System -- Report processing -- Crime records -- Confidentiality of records -- 8. Drafting affidavits and the use of reports in court -- Use of reports in court -- The court appearance -- Preparing for court -- Coordinating with the prosecuting attorney -- Testimony in court -- Direct examination -- Cross-examination -- 9. Questioning -- Miranda and its effect -- Pre-Miranda techniques -- Miranda -- The eroding of Miranda -- Interviewing witnesses -- Interviewing victims -- Interrogations -- Interrogation techniques -- Recording techniques -- Rules for improvement -- Characteristics of a well-written report -- Report evaluation -- Sentence structure checklist -- Spelling checklist -- Capitalization checklist -- 10. Interviewing and interacting with victims of crime -- History of victims and the Criminal Justice System -- The Code of Hammurabi -- Other early codes and laws -- Modern codes and laws -- Victims' reactions -- Crisis -- Post-traumatic stress disorder -- Long-term crisis reaction -- Other mental disorders -- Other effects -- Interaction with victims -- Death notification procedures -- Interviewing child sexual abuse victims -- 11. Interviewing as an art -- Interview planning -- Interview location -- Note taking -- Question formulation -- General rules for question construction -- Physiology and its influence -- Questioning techniques -- Active listening -- Interview tactics -- Rules for establishing rapport -- General tactical guidelines -- Interpretation of unspoken behavior -- The search for truth -- 12. Hostage negotiations -- Communications in hostage situations -- Goals in hostage situations -- Profile of hostage negotiation teams -- The critical incident negotiation team. |
Search for related items by subject
Subject: | Communication in police administration. Communication in law enforcement. Interpersonal communication. |
Available copies
- 1 of 1 copy available at Kirtland Community College.
Holds
- 0 current holds with 1 total copy.
Show Only Available Copies
Location | Call Number / Copy Notes | Barcode | Shelving Location | Status | Due Date |
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Kirtland Community College Library | HV 7936 .C79 W35 2013 | 30775305443179 | General Collection | Available | - |
LDR | 05524cam a22004094a 4500 | ||
---|---|---|---|
001 | 37370 | ||
003 | KCCL | ||
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020 | . | ‡a9780132623681 | |
020 | . | ‡a0132623684 | |
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082 | 0 | 0. | ‡a363.201/4 ‡223 |
049 | . | ‡aET8A ‡c1 | |
100 | 1 | . | ‡aWallace, Harvey. |
245 | 1 | 0. | ‡aWritten and interpersonal communication : ‡bmethods for law enforcement / ‡cHarvey Wallace, Cliff Roberson. |
250 | . | ‡a5th ed. | |
260 | . | ‡aBoston : ‡bPearson, ‡cc2013. | |
300 | . | ‡axiv, 190 p. : ‡bill. ; ‡c24 cm. | |
500 | . | ‡aIncludes index. | |
505 | 0 | . | ‡a1. The need for effective communication -- Troublesome non-English rules -- Keys to good writing -- Communication within a law enforcement environment -- Communication within a community -- Communication by e-mail -- Strategies for dealing with difficult conversations -- Written communication techniques -- Rules of capitalization -- Frequently confused words -- Words that can be left out -- Intensives -- Repetition -- Spelling -- 2. Oral versus written communication -- Entropy and negative entropy -- Written communication -- Writing defined -- Correct word usage -- Subject and object pronouns -- Better-writing drill -- Compound words -- 3. The communication process -- The Johari Window -- The four regions of knowledge -- The four basic types of communication patterns -- Schramm's model -- Lasswell's model -- Mathematical model -- Group versus individual communication -- Rules for improvement -- Problems with verbs -- Use of the first person -- Use of the active voice -- Correct usage of pronouns -- Correct word usage -- 4. Improvement of communication -- Barriers to communication -- Emotional barriers -- Physical barriers -- Semantic barriers -- Ineffective listening -- Listening speed -- Feedback -- Rules for improvement -- Effective listening exercises -- Modifiers -- Faulty parallelism -- 5. Special communications issues -- Communication with people from other cultures -- Survival Spanish -- Communication with persons with hearing impairments -- Communication with persons with mental issues -- Mental retardation or mental illness? -- Detection of mental problems -- Contact with the person -- Communication tactics -- Common sense -- Communication with individuals under the influence -- Responding to persons with epilepsy or having seizures -- Rules for improvement -- Use of the colon -- Correct word choice -- Better-writing drill -- 6. Communicating in public -- Public speaking -- Drafting the speech -- Communication with the media -- Media access to crime scenes -- Rules for improvement -- Correct word choice -- The paragraph -- Better-writing drill -- |
505 | 0 | . | ‡a7. Basic reports -- Types of reports -- Field notes -- Initial police reports -- Operational reports -- Administrative reports -- Required information -- Recording oral statements of witnesses -- Organization of reports -- Drafting the report -- Understanding the report format -- Report content -- Accuracy -- Completeness -- Fairness -- Rules for improvement -- Becoming a speedy writer -- Using the comma -- Criminal Justice Records System -- Report processing -- Crime records -- Confidentiality of records -- 8. Drafting affidavits and the use of reports in court -- Use of reports in court -- The court appearance -- Preparing for court -- Coordinating with the prosecuting attorney -- Testimony in court -- Direct examination -- Cross-examination -- 9. Questioning -- Miranda and its effect -- Pre-Miranda techniques -- Miranda -- The eroding of Miranda -- Interviewing witnesses -- Interviewing victims -- Interrogations -- Interrogation techniques -- Recording techniques -- Rules for improvement -- Characteristics of a well-written report -- Report evaluation -- Sentence structure checklist -- Spelling checklist -- Capitalization checklist -- 10. Interviewing and interacting with victims of crime -- History of victims and the Criminal Justice System -- The Code of Hammurabi -- Other early codes and laws -- Modern codes and laws -- Victims' reactions -- Crisis -- Post-traumatic stress disorder -- Long-term crisis reaction -- Other mental disorders -- Other effects -- Interaction with victims -- Death notification procedures -- Interviewing child sexual abuse victims -- 11. Interviewing as an art -- Interview planning -- Interview location -- Note taking -- Question formulation -- General rules for question construction -- Physiology and its influence -- Questioning techniques -- Active listening -- Interview tactics -- Rules for establishing rapport -- General tactical guidelines -- Interpretation of unspoken behavior -- The search for truth -- 12. Hostage negotiations -- Communications in hostage situations -- Goals in hostage situations -- Profile of hostage negotiation teams -- The critical incident negotiation team. |
650 | 0. | ‡aCommunication in police administration. | |
650 | 0. | ‡aCommunication in law enforcement. | |
650 | 0. | ‡aInterpersonal communication. | |
700 | 1 | . | ‡aRoberson, Cliff, ‡d1937- |
938 | . | ‡aYBP Library Services ‡bYANK ‡n7174689 | |
938 | . | ‡aBlackwell Book Service ‡bBBUS ‡n7174689 | |
938 | . | ‡aCoutts Information Services ‡bCOUT ‡n19550464 | |
938 | . | ‡aIngram ‡bINGR ‡n9780132623681 | |
994 | . | ‡aC0 ‡bET8 | |
901 | . | ‡aocn758244405 ‡bOCoLC ‡c37370 ‡tbiblio ‡soclc |