This record has been deleted from the database. We recommend that you remove this title from any lists it may have been added to.
Faster, cheaper, better : the 9 levers for transforming how work gets done / Michael Hammer and Lisa W. Hershman.
Record details
- ISBN: 9780307453792 (hbk.)
- ISBN: 0307453790 (hbk.)
- ISBN: 9780307459794 (ebk.)
- ISBN: 0307459799 (ebk.)
- Physical Description: viii, 302 p. : ill. ; 24 cm.
- Edition: 1st ed.
- Publisher: New York : Crown Business, c2010.
Content descriptions
General Note: | Includes index. |
Formatted Contents Note: | Introduction: the rise and fall of corporate heroes -- Design: From the worm's eye view to the bird's eye view: the principles of designing processes -- Measure for measure: getting process metrics right -- Taking ownership: creating a new role for a process organization -- Performers and infrastructure: Getting end-to-end work done -- Leadership and culture: creating change and making it stick -- Governance and expertise: keeping process on course -- Pulling it all together -- Tetra Pak: a business transformed -- Gamesa: creating a company-wide process culture -- Four Aces: coming up short -- Hattaway Inc.: the band-aid -- Acme specialities: the best-laid plans -- Modeling process maturity: your guide through the journey -- The process and enterprise maturity model (PEMM). |
Search for related items by subject
Subject: | Reengineering (Management) Workflow. Organizational effectiveness. Performance. Management. |