Establishing a culture of patient safety : improving communication, building relationships, and using quality tools Cover Image

Book

Establishing a culture of patient safety : improving communication, building relationships, and using quality tools

Pauley, Judith A. (Author). Pauley, Joseph F. (Added Author).

Record details

ISBN: 0873898192 (alk. paper)
ISBN: 9780873898195 (alk. paper)
Physical Description: xxvi, 176 p. ; 23 cm.
print
Publisher: Milwaukee, WI : ASQ Quality Press, c2012.

Content descriptions

Bibliography, etc. Note:

Includes bibliographical references and index.

Formatted Contents Note:

1. The need to improve patient safety : Three examples -- 2. Who are these people? -- 3. Interaction styles -- 4. Perceptions : The language of perceptions -- 5. Channels of communication : Establishing contact -- 6. Motivational needs : Motivating the six personality types ; Personality phase ; An anesthetist's example ; A patient's example -- 7. Using the concepts in treating patients -- 8. Distress : Workaholics ; Persisters ; Reactors ; Dreamers ; Rebels ; Promoters -- 9. Healthcare providers in distress : 12 stories -- 10. Getting patients to diet and lead healthy lifestyles -- 11. Using the concepts in leading improvement : Leading improvement in a national healthcare system ; Leading innovation in a healthcare system medical education department ; Leading improvement at a medical facility ; Leading improvement in a family clinic ; Leading improvement in a healthcare system education institute ; Leading change to develop a team ; Leading change in a women's hospital ; Influencing improvement in safety procedures in biomedical research laboratories.