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Establishing a culture of patient safety : improving communication, building relationships, and using quality tools

Pauley, Judith A. (Author). Pauley, Joseph F. (Added Author).

Available copies

  • 1 of 1 copy available at Kirtland Community College.

Current holds

0 current holds with 1 total copy.

Location Call Number / Copy Notes Barcode Shelving Location Status Due Date
Kirtland Community College Library RA 971 .P38 2012 30543205 General Collection Available -

Record details

  • ISBN: 0873898192 (alk. paper)
  • ISBN: 9780873898195 (alk. paper)
  • Physical Description: xxvi, 176 p. ; 23 cm.
    print
  • Publisher: Milwaukee, WI : ASQ Quality Press, c2012.

Content descriptions

Bibliography, etc. Note: Includes bibliographical references and index.
Formatted Contents Note: 1. The need to improve patient safety : Three examples -- 2. Who are these people? -- 3. Interaction styles -- 4. Perceptions : The language of perceptions -- 5. Channels of communication : Establishing contact -- 6. Motivational needs : Motivating the six personality types ; Personality phase ; An anesthetist's example ; A patient's example -- 7. Using the concepts in treating patients -- 8. Distress : Workaholics ; Persisters ; Reactors ; Dreamers ; Rebels ; Promoters -- 9. Healthcare providers in distress : 12 stories -- 10. Getting patients to diet and lead healthy lifestyles -- 11. Using the concepts in leading improvement : Leading improvement in a national healthcare system ; Leading innovation in a healthcare system medical education department ; Leading improvement at a medical facility ; Leading improvement in a family clinic ; Leading improvement in a healthcare system education institute ; Leading change to develop a team ; Leading change in a women's hospital ; Influencing improvement in safety procedures in biomedical research laboratories.
Subject: Hospitals Administration
Medical errors Prevention
Communication in medicine
Physician and patient
Medical care Safety measures
Hospital Administration
Medical Errors prevention & control
Comprehensive Health Care methods
Models, Organizational
Professional-Patient Relations
Safety Management
Search Results Showing Item 9 of 13

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