Book
Customer worthy : why and how everyone in your organization must think like a customer.
Record details
- ISBN: 0981986919
- ISBN: 9780981986913
- Physical Description: xix, 192 p. : ill. ; 23 cm.
- Publisher: Ithaca, NY : Paramount Market Pub., c2010.
Content descriptions
| General Note: | Includes index. |
| Formatted Contents Note: | My car had a conversation with my house last night ... when my office interrupted -- The CxC matrix unveiled -- Think like a customer -- Capturing the customer experience -- How complicated can one click of the mouse be? -- Managing customers contact-by-contact -- Nine treatment objectives for each contact -- The customer schematic -- The customer's network -- Start the revolution -- Customer privacy is nothing to kid about -- Matrix benefits and use by function and department. |
Search for related items by subject
| Subject: | Consumer satisfaction. Customer relations. Customer relations > Management. Customer services > Management. |
Available copies
- 1 of 1 copy available at Kirtland Community College.
Holds
- 0 current holds with 1 total copy.
Show Only Available Copies
| Location | Call Number / Copy Notes | Barcode | Shelving Location | Status | Due Date |
|---|---|---|---|---|---|
| Kirtland Community College Library | HF 5415.335 .H54 2010 | 30541598 | General Collection | Available | - |