Book
Failure to communicate : how conversations go wrong and what you can do to right them / Holly Weeks.
Record details
- ISBN: 9781422137499 (pbk.)
- ISBN: 142213749X (pbk.)
- Physical Description: vi, 240 p. ; 21 cm.
- Publisher: Boston, Mass. : Harvard Business ; 2010.
Search for related items by subject
| Subject: | Business communication. Interpersonal communication. Oral communication. |
Available copies
- 1 of 1 copy available at Kirtland Community College.
Holds
- 0 current holds with 1 total copy.
Show Only Available Copies
| Location | Call Number / Copy Notes | Barcode | Shelving Location | Status | Due Date |
|---|---|---|---|---|---|
| Kirtland Community College Library | HF 5718 .W44 2010 | 30540079 | General Collection | Available | - |
Failure to Communicate : How Conversations Go Wrong and What You Can Do to Right Them
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Table of Contents
Failure to Communicate : How Conversations Go Wrong and What You Can Do to Right Them
| Section | Section Description | Page Number |
|---|---|---|
| Ch 1 | Introduction: when conversations go wrong | |
| Ch 2 | Anatomy of hard talks | |
| Ch 3 | What's wrong with what we do | |
| Ch 4 | Rethinking what we do: finding balance | |
| Ch 5 | Acting unilaterally | |
| Ch 6 | Conversational warfare and the combat mentality | |
| Ch 7 | Out of combat: changing the game | |
| Ch 8 | Caught up in emotions | |
| Ch 9 | Out of emotion's grip: increasing skill | |
| Ch 10 | Working blind in 'the breakdown gap' | |
| Ch 11 | Out of the breakdown gap: strategy and tactics | |
| Ch 12 | Conclusion: Getting back on track |
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