Crash course in dealing with difficult library customers
Record details
- ISBN: 9781610692830
- ISBN: 1610692837
- ISBN: 9781610692847
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Physical Description:
print
xii, 173 pages ; 28 cm. - Publisher: Santa Barbara, California : Libraries Unlimited, a imprint of ABC-CLIO, LLC, [2014]
- Copyright: ©2014
Content descriptions
Bibliography, etc. Note: | Includes bibliographical references (pages 163-166) and index. |
Formatted Contents Note: | Some general guidelines in dealing with problem customers -- Patrons with disruptive behaviors: Moaners, groaners, and other cranky people -- It's all about me -- Mommie dearest and other perilous parents -- Patrons who need social services -- Just the facts ma'am: When patrons break the law -- Dangerous patrons. |
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Available copies
- 1 of 1 copy available at Kirtland Community College.
Holds
- 0 current holds with 1 total copy.
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Location | Call Number / Copy Notes | Barcode | Shelving Location | Status | Due Date |
---|---|---|---|---|---|
Kirtland Community College Library | Z 711 .M67 2014 | 30775305546575 | General Collection | Available | - |