The Six Sigma way : how GE, Motorola, and other top companies are honing their performance

Pande, Peter S. (Author). Neuman, Robert P. (Added Author). Cavanagh, Roland R. (Added Author).

Summary: " ... Six Sigma is the organizational quality system that has helped the world's leading companies save millions of dollars, and keep their customers satisfied"--Jacket.

Record details

ISBN: 0071358064
ISBN: 9780071358064
Physical Description: print
xxiv, 422 pages : illustrations ; 23 cm
Publisher: New York : McGraw-Hill, 2000.

Content descriptions

Bibliography, etc. Note:

Includes bibliographical references and index.

Formatted Contents Note:

Preface -- A guide to the Six Sigma way -- Acknowledgements -- pt. 1. An executive overview of Six Sigma -- ch. 1. A powerful strategy for sustained success -- ch. 2. Key concepts of the Six Sigma System -- ch. 3. Why is Six Sigma succeeding where total quality "failed"? -- ch. 4. Applying Six Sigma to service and manufacturing -- ch. 5. The Six Sigma roadmap -- pt. 2. Gearing up and adapting Six Sigma to your organization -- ch. 6. Is Six sigma right for us now? -- ch. 7. How and where should we start our efforts? -- ch. 8. The politics of Six Sigma : preparing leaders to launch and guide the effort -- ch. 9. Preparing black belts and other key roles -- ch. 10. Training the organizations for Six Sigma -- ch. 11. The key to successful improvement : selecting the right Six Sigma projects -- pt. 3. Implementing Six Sigma : the roadmap and tools -- ch. 12. Identifying core processes and key customers (roadmap step 1) -- ch. 13. Defining customer requirements (roadmap step 2) -- ch. 14. Measuring current performance (roadmap step 3) -- ch. 15. Six Sigma process improvement (roadmap step 4A) -- ch. 16. Six Sigma process design/redesign (roadmap step 4B) -- ch. 17. Expanding & integrating the Six Sigma System (roadmap step 5) -- ch. 18. Advanced Six Sigma tools : an overview -- Conclusion : Twelve keys to success -- Appendix -- Glossary -- References -- Endnotes -- Index.