The memory jogger 2 : tools for continuous improvement and effective planning

Brassard, Michael. (Author). Ritter, Diane, (author.). GOAL/QPC, (issuing body.).

Summary: Describes the continuous quality improvement (CQI) strategy, an organisation-wide approach for continually improving all processes that deliver products and services. Details the four basic principles of CQI: customer focus, process improvement, involving employees, and mobilizing both data and team knowledge to improve decision making.

Record details

ISBN: 9781576811139
ISBN: 1576811131
Physical Description: print
xiv, 214 pages : illustrations ; 15 cm
Edition: Second edition.
Publisher: Methuen, MA : GOAL/QPC, [2018]
Copyright: ©2018

Content descriptions

General Note:

Includes index.

Formatted Contents Note:

Activity network diagram (AND) -- Affinity diagram -- Brainstorming -- Brainwriting 6-3-5 -- Cause & effect/fishbone diagram -- Check sheet -- Control charts -- Data points -- Flowchart -- Force field analysis -- Histogram -- Interrelationship diagram (ID) -- Matrix diagram -- Nominal group technique -- Pareto chart -- Prioritization matrices -- Zing Wear case study -- Problem-solving/Process-improvement model: improvement storyboard -- Process capability -- Radar chart -- Run chart -- Scatter diagram -- Team guidelines -- Tree diagram.