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Dealing with difficult people in a week Cover Image Book Book

Dealing with difficult people in a week

Langford-Wood, Naomi. (Author). Salter, Brian, (author.).

Summary: ADVICE ON CAREERS & ACHIEVING SUCCESS. The ability to deal with difficult people is crucial to anyone who wants to advance their career. Written by Brian Salter and Naomi Langford-Wood, leading experts on dealing with difficult people as both coaches and practitioners, this book quickly teaches you the insider secrets you need to know to in order to overcome the barriers presented by difficult colleagues or customers. The highly motivational 'in a week' structure of the book provides seven straightforward chapters explaining the key points, and at the end there are optional questions to ensure you have taken it all in. There are also cartoons and diagrams throughout, to help make this book a more enjoyable and effective learning experience. So what are you waiting for? Let this book put you on the fast track to success!

Record details

  • ISBN: 9781473607781
  • ISBN: 9781473607781
  • ISBN: 1473607787
  • Physical Description: print
    121 pages : illustrations ; 20 cm.
  • Publisher: London [John Murray Learning] Teach Yourself Books, 2016.

Content descriptions

Formatted Contents Note: Sunday: Understanding yourself -- Monday: Different styles of behavior -- Tuesday: Coping with different people problems -- Wednesday: Managing conflict situations -- Thursday: Basic communication skills and body language -- Friday: How to say no and deal with difficult clients -- Saturday: You're in control now.

Search for related items by subject

Subject: Interpersonal relations
Conflict management
Psychology, Industrial

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Available copies

  • 1 of 1 copy available at Kirtland Community College.

Holds

  • 0 current holds with 1 total copy.
Show Only Available Copies
Location Call Number / Copy Notes Barcode Shelving Location Status Due Date
Kirtland Community College Library HF 5549.5 .E42 L36 2016 30775305527203 General Collection Available -
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▼ MARC Record
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035 . ‡a(OCoLC)ocn964217448
040 . ‡aAU@ ‡beng ‡erda ‡cAU@ ‡dOCLCO ‡dBDX ‡dOCLCF ‡dET8
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020 . ‡a9781473607781
020 . ‡a1473607787
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049 . ‡aET8A ‡c1
1001 . ‡aLangford-Wood, Naomi.
24510. ‡aDealing with difficult people in a week / ‡cNaomi Langford-Wood and Brian Salter.
24634. ‡aDealing with difficult people in a week : ‡bhow to deal with difficult people in seven simple steps.
264 1. ‡aLondon ‡b[John Murray Learning] Teach Yourself Books, ‡c2016.
264 4. ‡c©2016.
300 . ‡a121 pages : ‡billustrations ; ‡c20 cm.
336 . ‡atext ‡btxt ‡2rdacontent
336 . ‡astill image ‡bsti ‡2rdacontent
337 . ‡aunmediated ‡bn ‡2rdamedia
338 . ‡avolume ‡bnc ‡2rdacarrier
4901 . ‡aIn a week.
5050 . ‡aSunday: Understanding yourself -- Monday: Different styles of behavior -- Tuesday: Coping with different people problems -- Wednesday: Managing conflict situations -- Thursday: Basic communication skills and body language -- Friday: How to say no and deal with difficult clients -- Saturday: You're in control now.
520 . ‡aADVICE ON CAREERS & ACHIEVING SUCCESS. The ability to deal with difficult people is crucial to anyone who wants to advance their career. Written by Brian Salter and Naomi Langford-Wood, leading experts on dealing with difficult people as both coaches and practitioners, this book quickly teaches you the insider secrets you need to know to in order to overcome the barriers presented by difficult colleagues or customers. The highly motivational 'in a week' structure of the book provides seven straightforward chapters explaining the key points, and at the end there are optional questions to ensure you have taken it all in. There are also cartoons and diagrams throughout, to help make this book a more enjoyable and effective learning experience. So what are you waiting for? Let this book put you on the fast track to success!
650 0. ‡aInterpersonal relations.
650 0. ‡aConflict management.
650 0. ‡aPsychology, Industrial.
7001 . ‡aSalter, Brian, ‡eauthor.
830 0. ‡aIn a week.
938 . ‡aBrodart ‡bBROD ‡n114299463
994 . ‡aC0 ‡bET8
905 . ‡u150792
901 . ‡aocn964217448 ‡bOCoLC ‡c46073 ‡tbiblio ‡soclc
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