Leading libraries : how to create a service culture

VanDuinkerken, Wyoma. (Author). Kaspar, Wendi Arant, (author.).

Summary: The authors explore the act of leading in libraries, with a focus on the acts and behaviors that manifest. They also explore how such actions are derived from individual interactions with others, and how they impact a larger organization. Consideration is given to the value of strategic planning, and the importance of formalizing service leadership in processes and policies.

Record details

ISBN: 9780838913123 (print : alk. paper)
ISBN: 0838913121 (print : alk. paper)
ISBN: 9780838913161 (PDF)
ISBN: 9780838913178 (ePub)
ISBN: 9780838913185 (Kindle)
Physical Description: print
xvii, 167 pages : illustrations ; 23 cm
Publisher: Chicago : ALA Editions, an imprint of the American Library Association, 2015.

Content descriptions

Bibliography, etc. Note:

Includes bibliographical references (pages 153-161) and index.

Formatted Contents Note:

Leadership theories : traditional and transformational -- Service leadership and its paradigm in libraries -- Conscientiousness as the foundation -- Building rapport -- Balancing encouragement and accountability -- Innovation and evolving service -- Strategic planning : the practice of innovation and strategic thinking -- Sustaining service as a value -- Formalizing service leadership in libraries : embedding processes and policies -- Service leadership in libraries.