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Serving online customers : lessons for libraries from the business world Cover Image Book Book

Serving online customers : lessons for libraries from the business world

Barclay, Donald A. (author.).

Record details

  • ISBN: 9780810893177 (cloth : alk. paper)
  • ISBN: 0810893177 (cloth : alk. paper)
  • ISBN: 9780810887329 (pbk. : alk. paper)
  • ISBN: 0810887320 (pbk. : alk. paper)
  • ISBN: 9780810887336 (electronic)
  • Physical Description: print
    vii, 223 pages ; 24 cm
  • Publisher: Lanham, Maryland : Rowman & Littlefield, [2014]

Content descriptions

Bibliography, etc. Note: Includes bibliographical references and index.
Formatted Contents Note: Living in the market : libraries and businesses -- What librarians can learn from the business literature -- Unlikely sources : what librarians can learn from the shady side of the Web -- Understanding the self-service experience in the online environment -- Services for remote users : librarians in search of a niche -- Online education : will the twenty-first century library be on board? -- Designing websites : trust and flow -- Artificial intelligence in the library : the time is some day (maybe) -- Assessment in the online environment : an unmet challenge.

Search for related items by subject

Subject: Libraries and the Internet
Library Web sites
Libraries Customer services
Electronic reference services (Libraries)
Libraries and distance education
Library users Effect of technological innovations on

Available copies

  • 1 of 1 copy available at Kirtland Community College.

Holds

  • 0 current holds with 1 total copy.
Show Only Available Copies
Location Call Number / Copy Notes Barcode Shelving Location Status Due Date
Kirtland Community College Library Z 674.75 .I58 B37 2014 30775305478571 General Collection Available -
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▼ MARC Record
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0167 . ‡a016801224 ‡2Uk
019 . ‡a874969931
020 . ‡a9780810893177 (cloth : alk. paper)
020 . ‡a0810893177 (cloth : alk. paper)
020 . ‡a9780810887329 (pbk. : alk. paper)
020 . ‡a0810887320 (pbk. : alk. paper)
020 . ‡z9780810887336 (electronic)
0291 . ‡aAU@ ‡b000052878065
0291 . ‡aCHVBK ‡b319291162
0291 . ‡aCHBIS ‡b010174087
0291 . ‡aCHVBK ‡b325433445
0291 . ‡aH9G ‡b000655034
0291 . ‡aNZ1 ‡b15714625
035 . ‡a(OCoLC)874969909 ‡z(OCoLC)874969931
042 . ‡apcc
05000. ‡aZ674.75.I58 ‡bB37 2014
08200. ‡a020.285/4678 ‡223
049 . ‡aET8A ‡c1
1001 . ‡aBarclay, Donald A., ‡eauthor.
24510. ‡aServing online customers : ‡blessons for libraries from the business world / ‡cDonald A. Barclay.
264 1. ‡aLanham, Maryland : ‡bRowman & Littlefield, ‡c[2014]
300 . ‡avii, 223 pages ; ‡c24 cm
336 . ‡atext ‡2rdacontent
337 . ‡aunmediated ‡2rdamedia
338 . ‡avolume ‡2rdacarrier
504 . ‡aIncludes bibliographical references and index.
5050 . ‡aLiving in the market : libraries and businesses -- What librarians can learn from the business literature -- Unlikely sources : what librarians can learn from the shady side of the Web -- Understanding the self-service experience in the online environment -- Services for remote users : librarians in search of a niche -- Online education : will the twenty-first century library be on board? -- Designing websites : trust and flow -- Artificial intelligence in the library : the time is some day (maybe) -- Assessment in the online environment : an unmet challenge.
650 0. ‡aLibraries and the Internet.
650 0. ‡aLibrary Web sites.
650 0. ‡aLibraries ‡xCustomer services.
650 0. ‡aElectronic reference services (Libraries)
650 0. ‡aLibraries and distance education.
650 0. ‡aLibrary users ‡xEffect of technological innovations on.
938 . ‡aYBP Library Services ‡bYANK ‡n11722422
938 . ‡aBaker and Taylor ‡bBTCP ‡nBK0014698662
938 . ‡aBrodart ‡bBROD ‡n109037472
938 . ‡aCoutts Information Services ‡bCOUT ‡n27885245
994 . ‡aC0 ‡bET8
901 . ‡aocn874969909 ‡bOCoLC ‡c40702 ‡tbiblio ‡soclc
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