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Love 'em or lose 'em : getting good people to stay
Record details
- ISBN: 1576755576 (pbk. : alk. paper)
- ISBN: 9781576755570 (pbk. : alk. paper)
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Physical Description:
xviii, 306 p. : ill. ; 24 cm.
print - Edition: 4th ed.
- Publisher: San Francisco, Calif. : Berrett-Koehler, c2008.
Content descriptions
Bibliography, etc. Note: | Includes bibliographical references and index. |
Formatted Contents Note: | Introduction: A.J.'s Exit 1 -- 1 Ask What Keeps You?: Do you know what they want? 7 -- 2 Buck It Stops Here: Who's in charge of keeping them? 20 -- 3 Careers Support Growth: Are you building their future or are you in the way? 27 -- 4 Dignity Show Respect: Do they know that you respect them? 37 -- 5 Enrich Energize the Job: Do your people have to leave to find growth and challenge? 46 -- 6 Family Get Friendly: Avoid making your employees choose between work and family life. 53 -- 7 Goals Expand Options: There are five career paths other than up 62 -- 8 Hire Fit Is It: Make a match or start from scratch 73 -- 9 Information Share It: Do you have it? Do you hoard it? 86 -- 10 Jerk Don't Be One: Are you one? 95 -- 11 Kicks Get Some: Are we having fun yet? 105 -- 12 Link Create Connections: If you build them, they will stay 113 -- 13 Mentor Be One: Are they learning from you? 123 -- 14 Numbers Run Them: Calculate the cost of loss 133 -- 15 Opportunities Mine Them: Will they find them inside or outside? 140 -- 16 Passion Encourage It: Help them find the work they love-without leaving 149 -- 17 Question Reconsider the Rules: Which will you keep: the rules or the people? 159 -- 18 Reward Provide Recognition: Which matters more: praise or pay? 169 -- 19 Space Give It: Are your people on a short leash? 183 -- 20 Truth Tell It: The truth hurts-or does it? 196 -- 21 Understand Listen Deeper: When you tune out, you lose out-and they move out 205 -- 22 Values Define and Align: What matters most? 215 -- 23 Wellness Sustain It: Are they sick or tired? 223 -- 24 X-Ers and Other Generations: Handle with Care, They are different. Can you keep them? 233 -- 25 Yield Power Down: Give it up to keep them 247 -- 26 Zenith Go for it: Test your Retention Engagement Index 255 -- Top Ten Pushbacks 263. |
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Subject: | Employee retention Labor turnover |