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Establishing a culture of patient safety : improving communication, building relationships, and using quality tools Cover Image Book Book

Establishing a culture of patient safety : improving communication, building relationships, and using quality tools

Pauley, Judith A. (Author). Pauley, Joseph F. (Added Author).

Record details

  • ISBN: 0873898192 (alk. paper)
  • ISBN: 9780873898195 (alk. paper)
  • Physical Description: xxvi, 176 p. ; 23 cm.
    print
  • Publisher: Milwaukee, WI : ASQ Quality Press, c2012.

Content descriptions

Bibliography, etc. Note: Includes bibliographical references and index.
Formatted Contents Note: 1. The need to improve patient safety : Three examples -- 2. Who are these people? -- 3. Interaction styles -- 4. Perceptions : The language of perceptions -- 5. Channels of communication : Establishing contact -- 6. Motivational needs : Motivating the six personality types ; Personality phase ; An anesthetist's example ; A patient's example -- 7. Using the concepts in treating patients -- 8. Distress : Workaholics ; Persisters ; Reactors ; Dreamers ; Rebels ; Promoters -- 9. Healthcare providers in distress : 12 stories -- 10. Getting patients to diet and lead healthy lifestyles -- 11. Using the concepts in leading improvement : Leading improvement in a national healthcare system ; Leading innovation in a healthcare system medical education department ; Leading improvement at a medical facility ; Leading improvement in a family clinic ; Leading improvement in a healthcare system education institute ; Leading change to develop a team ; Leading change in a women's hospital ; Influencing improvement in safety procedures in biomedical research laboratories.

Search for related items by subject

Subject: Hospitals Administration
Medical errors Prevention
Communication in medicine
Physician and patient
Medical care Safety measures
Hospital Administration
Medical Errors prevention & control
Comprehensive Health Care methods
Models, Organizational
Professional-Patient Relations
Safety Management

Available copies

  • 1 of 1 copy available at Kirtland Community College.

Holds

  • 0 current holds with 1 total copy.
Show Only Available Copies
Location Call Number / Copy Notes Barcode Shelving Location Status Due Date
Kirtland Community College Library RA 971 .P38 2012 30543205 General Collection Available -
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LDR 02796cam a22005054a 4500
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008110427s2012 wiu b 001 0 eng
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0167 . ‡a101559441 ‡2DNLM
020 . ‡a9780873898195 (alk. paper)
020 . ‡a0873898192 (alk. paper)
0291 . ‡aNLM ‡b101559441
0291 . ‡aAU@ ‡b000047148628
035 . ‡a(OCoLC)720560489
042 . ‡apcc
05000. ‡aRA971 ‡b.P38 2012
06000. ‡a2011 I-693
06010. ‡aWX 153
08200. ‡a362.11068 ‡223
049 . ‡aET8A ‡c1
1001 . ‡aPauley, Judith A.
24510. ‡aEstablishing a culture of patient safety : ‡bimproving communication, building relationships, and using quality tools / ‡cJudith Ann Pauley and Joseph F. Pauley.
260 . ‡aMilwaukee, WI : ‡bASQ Quality Press, ‡cc2012.
300 . ‡axxvi, 176 p. ; ‡c23 cm.
504 . ‡aIncludes bibliographical references and index.
5050 . ‡a1. The need to improve patient safety : Three examples -- 2. Who are these people? -- 3. Interaction styles -- 4. Perceptions : The language of perceptions -- 5. Channels of communication : Establishing contact -- 6. Motivational needs : Motivating the six personality types ; Personality phase ; An anesthetist's example ; A patient's example -- 7. Using the concepts in treating patients -- 8. Distress : Workaholics ; Persisters ; Reactors ; Dreamers ; Rebels ; Promoters -- 9. Healthcare providers in distress : 12 stories -- 10. Getting patients to diet and lead healthy lifestyles -- 11. Using the concepts in leading improvement : Leading improvement in a national healthcare system ; Leading innovation in a healthcare system medical education department ; Leading improvement at a medical facility ; Leading improvement in a family clinic ; Leading improvement in a healthcare system education institute ; Leading change to develop a team ; Leading change in a women's hospital ; Influencing improvement in safety procedures in biomedical research laboratories.
650 0. ‡aHospitals ‡xAdministration.
650 0. ‡aMedical errors ‡xPrevention.
650 0. ‡aCommunication in medicine.
650 0. ‡aPhysician and patient.
650 0. ‡aMedical care ‡xSafety measures.
65012. ‡aHospital Administration.
65012. ‡aMedical Errors ‡xprevention & control.
65022. ‡aComprehensive Health Care ‡xmethods.
65022. ‡aModels, Organizational.
65022. ‡aProfessional-Patient Relations.
65022. ‡aSafety Management.
7001 . ‡aPauley, Joseph F.
938 . ‡aYBP Library Services ‡bYANK ‡n6970438
938 . ‡aBlackwell Book Service ‡bBBUS ‡n6970438
938 . ‡aCoutts Information Services ‡bCOUT ‡n17829485
994 . ‡aC0 ‡bET8
901 . ‡aocn720560489 ‡bOCoLC ‡c35910 ‡tbiblio ‡soclc
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